Database Manager Administrative Assistant
Resume:
LATIKA J ROBINSON
**** ***** **** ******, *****, 85353, Tolleson AZ
*****************@*****.***
Professional Summary
Goal-oriented and dedicated to meeting business goals and high levels of customer satisfaction. Focused and reliable with 15 or more years knowledge in Data Entry, Database Management, Customer Service, Administrative Assistant, and Cashier. I am proficient in many different software programs including but not limited to Microsoft Word, Excel, Access, Outlook, ACT and SAP. Skills
● Critical Thinking ● Judgment and Decision Making
● Time Management ● Complex Problem Solving
● Mathematics ● Customer and Personal Service
● Computers and Electronics
● Financial Transactions
● Multiple Software Application
● Data Entry (AlphaNumeric and 10 key)
● Customer Service
● Troubleshooting
● Database Management
● Microsoft Certified (Word, Excel, Outlook,
PowerPoint)
● Accounting Experience
● Data Entry (AlphaNumeric and 10 key)
● Customer Service
Experience
Cashier and Auditor Feb 2021 - Current
Dannys Truck Wash and Resort - Avondale, AZ
● Received payments by cash, check, credit cards, vouchers, EFS, ComData, First Fleet and T Checks or automatic debits.
● Assisted customers by providing information and resolving their complaints.
● Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
● Greeted customers entering establishments.
● Answered customers' questions, and provided information on procedures or policies.
● Operated computers programmed with accounting software to record, store, and analyze information.
● Classified, recorded, and summarized numerical and financial data to compile and keep financial records, using journals and ledgers or computers.
● Reconciled or noted and reported discrepancies found in records.
● Serviced, cleaned, and/or supplied restrooms.
● Cleaned, sanitized and prepared showers.
● Gathered and emptied trash.
● Cleaned building floors by sweeping, mopping, scrubbing, or vacuuming.
● Performed internal audits and reviews of processes in a thorough and structured manner.
● Provided excellent customer service, in an organized and efficient manner, while maintaining a positive attitude.
● Approached all encounters with guests and employees in a friendly, service-oriented manner.
● Handled guest complaints and provided accurate guidance.
● Demonstrated interpersonal and communication skills, both verbal and written.
● Maintained credit card terminal reports and statements.
● Made every effort to assist customer's needs. Accurately record all sales, keep paperwork organized and prepare a shift report.
● Maintained a clean and safe work area.
● Processed money orders, scale tickets and western union.
● Reported any problems or potential problems to the Manager.
● Handled the stress of high volume sales periods.
● Physical requirements included standing for long periods of time.
● Balanced out the cash drawer at the end of each shift and submitted receipts to management.
● Performed faxing, filing, copying and distribution of mail as needed.
● Maintained accurate Inventory Records and Stock Levels. Mail Sorter / Package Handler Nov 2020 - Feb 2021
Ontrac - Phoenix, AZ
● Labeled, stocked and inventoried department merchandise.• Handled all packages and shipments with customer satisfaction in mind
● Properly packaged all items including dangerous hazmat packages for timely and safe deliveries Labeled, scanned and weighed packages, unloaded and sorted incoming packages
● Kept track of material inventory by use of computer software and data entry skills.
● Loaded and unloaded parcels and packages on and off trucks and vans.• Ensured that all tasks assigned were accomplished in a certain time period.
● Worked at a constant fast pace
● Worked multiple shifts during peak season.
● Ensured that orders, procedures and policies were carried out in regards to proper stacking and handling of the packages/boxes to keep its contents unharmed and intact.
● Kept accurate records on the jobs that were completed reporting any cargo discrepancies to the managers or superiors.
Sanitation Porter Mar 2020 - Nov 2020
Freshly - Phoenix, AZ
● Made sure that all public areas were clean.
● Transported and disposed of waste while following and respecting environmental protection guidelines.
● Cleaned and serviced food processing equipment after use and as needed.
● Removed all waste products from food production areas on a regular basis.
● Oversaw timely provision and servicing of operational supplies.
● Maintained and updated daily task logs completely and accurately.
● Cleaned restrooms.
● Cleaned and/or wiped down production equipment.
● Stocked supplies for multiple departments.
● Swept, scrubbed and squeegeed floors on a constant basis and rotation.
● Cleaned industrial sized food mixers and kettles.
● Gathered all the dirty smocks throughout the building for pickup.
● Followed and adhered to USDA sanitation and hazard regulations while prioritizing safety.
● Mixed chemicals while following any and all rules and regulations necessary to be in compliance with MSDS protocol.
● Tore down equipment to wash and sanitize
● Washed and sanitized equipment, walls, floors and utensils.
● Insured compliance with all specifications according to USDA, QA, and GMP protocols. Server and General Laborer Feb 2019 - Dec 2019
PeopleReady - Westminster, CO
● Overnight Stocker.
● Unloaded and unpacked inventory.
● Placed inventory in its designated area and on shelves.
● Made sure all inventory on shelves were fully stocked, lined up and front facing.
● Server/Waitress.
● Took meal orders from residents.
● Served meals.
● Bussed tables.
● Set up the dining area for banquets and events.
● Cleaned and stocked the restaurant.
Contract Administrator / Administrative Assistant Oct 2013 - Apr 2015 AppleOne Employment Services - Lakewood, CO
● Answered phones, emails and greeted customers
● Maintained individual calendar and weekly web meetings.
● Invoiced accounts payable and receivable.
● Prepared contracts for prospective customers.
● Sorted, processed and verified receipts and expenditures.
● Created sales orders, invoices and purchase orders in SAP.
● Coded monthly bills and checks.
● Reconcile General Ledger and balance sheet accounts.
● Auditing .
● Researched and found solutions to resolve user issues in SAP.
● Performed daily and weekly tracking and reporting of location and condition of fleet and carry on assets.
● Responsible for the care and control of the asset inventory and equipment summaries.
● Created and maintained availability summary reports on a weekly basis.
● Kept all physical and electronic files up to date and accurate.
● General office duties including answering and routing phone calls.
● Distributed mail
● Ordered supplies.
● Setup and maintain new vendor accounts.
● Assisted with month end accruals.
● Fleet management.
● Account management in SAP.
● Managed all customer databases.
Administrative Assistant Mar 2009 - Aug 2013
T.B. Irrigation - Englewood, CO
● Conducted all supply purchasing and. ordering.
● Data entry and database management.
● Supervised inventory ensuring appropriate stocking while remaining within the budget.
● Scheduling.
● Accounts Payable
● Accounts Receivable.
Administrative Assistant / Database Manager Feb 2001 - Feb 2009 Adecco - Englewood, CO
• A/P and A/R.
• General Ledger billing and coding.
• Purchased and ordered all office supplies.
• Created and maintained databases for corporate and vendor accounts in Act 4.0 and SAP.
• Created Excel spreadsheets that included pivot tables, formulas and other advanced Excel features frequently and/or as necessary.
• Provided quality customer service in person or over the phone.
• Kept inventory
• Stocking
• Submitted monthly expense reports.
• Sorted and distributed mail.
• Customer Service Representative for national phone company (MCI) via their inbound call center.
• Filing.
• Faxing.
• Front desk receptionist with multiple phone lines. References
Paul Pilkington - Friend (8yrs)
Super T Transport Inc.
5201 S. 28th Place
Show Low, AZ 85901
**************@*****.***
Ted Butterworth - Former Manager /Coworker (12yrs) T.B. Irrigation
3186 W. Radcliff Drive Englewood, CO 80110
***********@*****.***
Jarian Martin - Friend / Coworker (19yrs)
Self Employed
1876 S. Nucla Street Aurora, CO 80017
*********@*****.***
Monique Keahy - Supervisor / Coworker (1yr)
Dannys Truck Wash
925 N. 101st Avenue Avondale, AZ 85323
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