Web Designer, IT Specialist
Resume:
Amanda Watson
Rome, GA
************@*****.***
Professional Summary
Reliable Entry Level Web Designer with a strong work ethic, satisfaction record and customer service skills. Adept multitasker capable of bringing simultaneous web page creations and repair projects to completion with full accuracy and efficiency. Able to function well independently with little to no supervision, or in coordination with my team.
Core Qualifications
Exceptional creative and analytical thinking abilities
Extensive familiarity with Word, Photoshop, Excel and Project
Outstanding proficiency in search engine optimization techniques
Knowledge of both client side and server-side scripting languages including HTML, JavaScript, CSS, Java, WordPress and SQL
Sound oral and written communication skills
Education
Associate in Web design
Georgia Northwestern Technical College - Rome, GA
Web design/ development with information security, information technology, and project management
August 2017 to January 2019
High school diploma in College prep classes
Rome High School - Rome, GA
2006 to 2010
Work Experience
Supervisor / Coach
Sykes Enterprises, Incorporated - Rome, GA
July 2016 to February 2018
Routinely supervised two or more full time Customer Service Agents.
Played a pivotal role in employee development through coaching, counseling, mentoring and training.
Frequently communicated quality expectations to the team and was able to motivate people to want to exceed those expectations.
Monitor live customer calls, assess Agents quality of service, and provide feedback to team members.
Assistant/Receptionist
Seven hills salon - Rome, GA
November 2009 to September 2015
Ensure day-to-day salon operations run smoothly
Chat with customers, learn their preferences and build good relationships
Monitor stock of beauty products and order supplies as needed
Advertise services on social media
Designed and created brochures for wedding packages and services
Pharmacy Technician
Kroger Stores - Rome, GA
July 2013 to November 2014
Receiving and confirming prescriptions
Preparing and filling prescriptions
Interacting with customers and answering questions
Managing inventory and performing organizational tasks
Skills
Microsoft office
PowerPoint
Customer Service
Sales
Call Center Management
Photoshop
HTML
WordPress
CSS
SQL
Java
JavaScript
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