Amanda Watson

Rome, GA

adpebf@r.postjobfree.com

706-***-****

Professional Summary

Reliable Entry Level Web Designer with a strong work ethic, satisfaction record and customer service skills. Adept multitasker capable of bringing simultaneous web page creations and repair projects to completion with full accuracy and efficiency. Able to function well independently with little to no supervision, or in coordination with my team.

Core Qualifications

Exceptional creative and analytical thinking abilities

Extensive familiarity with Word, Photoshop, Excel and Project

Outstanding proficiency in search engine optimization techniques

Knowledge of both client side and server-side scripting languages including HTML, JavaScript, CSS, Java, WordPress and SQL

Sound oral and written communication skills

Education

Associate in Web design

Georgia Northwestern Technical College - Rome, GA

Web design/ development with information security, information technology, and project management

August 2017 to January 2019

High school diploma in College prep classes

Rome High School - Rome, GA

2006 to 2010

Work Experience

Supervisor / Coach

Sykes Enterprises, Incorporated - Rome, GA

July 2016 to February 2018

Routinely supervised two or more full time Customer Service Agents.

Played a pivotal role in employee development through coaching, counseling, mentoring and training.

Frequently communicated quality expectations to the team and was able to motivate people to want to exceed those expectations.

Monitor live customer calls, assess Agents quality of service, and provide feedback to team members.

Assistant/Receptionist

Seven hills salon - Rome, GA

November 2009 to September 2015

Ensure day-to-day salon operations run smoothly

Chat with customers, learn their preferences and build good relationships

Monitor stock of beauty products and order supplies as needed

Advertise services on social media

Designed and created brochures for wedding packages and services

Pharmacy Technician

Kroger Stores - Rome, GA

July 2013 to November 2014

Receiving and confirming prescriptions

Preparing and filling prescriptions

Interacting with customers and answering questions

Managing inventory and performing organizational tasks

Skills

Microsoft office

PowerPoint

Customer Service

Sales

Call Center Management

Photoshop

HTML

WordPress

CSS

SQL

Java

JavaScript

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