Office Assistant Support Representative
Resume:
Brittany A. Zeigler
**** ******* ****** ****, ** 17404
**********@*****.***
Education: Gettysburg College, Gettysburg, PA Bachelor of Arts, May 2016 Major: Anthropology GPA: 3.10
Experience:
Centralized Support Representative,
Wellspan Philhaven Behavioral Health Delphic, York, Pa. November 2019- present
Responsible for scheduling new patients to the facility. Gather insurance information as well as demographics and enter into registration. Conduct initial intake survey with patient via telephone. Create referral for patient appointment type using intake survey answers. Verify that both Wellspan, and the specific provider the patient wants to see, participate with patients insurance . Utilize waitlist daily to fill open spots in providers schedules. Answer all incoming calls for five offices, schedule for all five offices. Direct patients to the correct area if unable to help given my job position restrictions. Communicate with offices to ensure all policies are up to date within each department.
Behavioral Health Office Assistant,
Wellspan Philhaven Behavioral Health Meadowlands, York, Pa. June 2018- November 2019
Open the office every day by unlocking the doors, closing all office doors, printing the daily schedules, placing charts in appreciate mailboxes for providers, and verifying every patient who has medical assistance insurance via the medical assistance internet portal. Daily tasks include filling empty appointment spots, releasing requested records and ensuring all necessary releases are in place to do so, scheduling appointments, checking patients in and out of their appointments, answering any phones calls and if unable to help, directing them to necessary department. Many times this job requires coping skills to aid patients who come in in a crisis situation and need immediate guidance.
Waitress,
The Handsome Cab, York, Pa.
January 2017- April 2018
Open by setting up and stocking, as well as close by breaking down and cleaning, the bar. Aid bar managers in keeping alcohol stocked and inventoried. Make cocktails. Assist guests in choosing alcoholic beverages that will pair well with their food. Advise servers on how they can describe various wines to guests, so they may also aid guests in choosing the best fitting variety for their meal. Promote the restaurant via social media as well as create signs for on-premise advertising displaying daily specials.
Sidney Tavern, East Berlin, PA August 2015- September 2016 Greeted guests and escorted them to their seats. Initiated brief conversation while collecting food orders. Prepared necessary accommodations for guests. Operated cash register. Ensured that guests had a pleasant experience. Prepared cocktails. Assisted in marketing and advertising. Assisted in managing and training new employees. Astoria Diner, York, PA December 2013-August 2015
Greeted guests and escorted them to their seats. Initiated brief conversation while collecting food orders. Prepared necessary accommodations for guests. Operated cash register. Ensured that guests had a pleasant experience. Archaeologist, Springettsbury, PA
Summer 2014, Summer 2015
Surveyed the land for surface debris. Mapped out plots using coordinates. Employed measuring devices to determine field space. Classified findings. Assisted in photographing findings. Excavated the earth using specialized tools. Sifted through the excavated earth. Analyzed excavated earth for important findings. Learned to identify soil layering.
Local Marketing Representative, Smokey Bones Bar & Fire Grill, York, PA November 2012- December 2013
Advertised to local restaurants by providing information about the location. Collected materials for advertisement kits. Designed advertisement kits. Planned events aimed at increasing late-night business. Contacted local business representatives for meetings. Attended meetings with local business representatives. Attended local public events for coupon distribution.
Volunteer Experience:
United Way, Gettysburg, PA October 2010 -December 2011 Assisted local director with organizing donations within the store. Aided in the planning and organization of the 2011 Thanksgiving food drive.
Shiloh American Legion, Dover, PA August 2008- present Assist during fund-raising events. Organize promotional events. Skills:
Computer: Proficient in Microsoft Word and PowerPoint, EPIC Language: Conversational Spanish
Writing: Specialty in Creative Non-Fiction and Creative Fiction Social Media: Skilled in the use of Facebook, Twitter, YouTube, Google
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