MICHEA HAWKINS: **** WOFFORD AVE. DALLAS, TEXAS **227, PHONE: (214) 874- 3383

EMAIL: adpean@r.postjobfree.com

Obtain a challenging position, utilizing abilities through my experience, with the opportunity for professional growth based on performance

SUMMARY OF QUALIFICATIONS:

8 Years' experience in Collections and Managing Accounts

8 Years' experience in providing excellent Customer Service and Office Operations

8 Years' experience in Home Management for others

2 Year's Controlled warehouses' material packages and operated equipment such as the conveyor belt and safety on hazardous packages

Proficient in computer applications to include: MS WORD, EXECEL, SHAW, SHAW, INTERNET EXPLORER, POWERPOINT, AS400, MICROSOFT OUTLOOK, MOSAIC, CITRIX, CAPITVA LAUNCHER, AMD ECS SOFTWARE

EXPERIENCE:

UPS LOGISTICS PRESENT

LOADER

●Controlling boxes in a signified wall in a linear position

●Built 4 walls of boxes daily

EXTEND HEALTH

APPLICATION DATA PROCESSOR

AUG 2013 - NOV 2013

●Speaking with applicants at Extend Health to verify, input, and -process their application in the computer system

●Explained the gap of providing extra coverage of insurance, which is name the Donut Hole of insurance

●The compliance to give options to potential clients for pre- registry into policies

RANDSTAD

DOCUMENT PREPPER/ DATA PROCESSING

OCT 2013- NOV 2013

●Removing documents from the envelopes and inspecting it for certain keywords and notations

●Indicated how to prepare the document properly to be scanned

●Removed documents and checks of mail for scanners to scan into the computer to identify documents that need to go to research

●Handles confidential information

●Removing staples and or paper clips from documents before scanning

●Separating State Farm’s documents from home and fire by claim numbers and or document type

●Keying these items in the computer system

CLAIM SERVICE ASSISTANT

●Provided assistance to claim handlers by performing a variety of support services (e.g., setting up claim files, filing correspondence, pulling files)

●Entered electronic claim information (e.g., subrogation, salvage information, and medical bill codes)

●Updated and make corrections to claim files as directed by claim representatives

●Received and distribute incoming mail and processes outgoing mail

●Performed receptionist and/or office switchboard duties as assigned

●Operated a variety of office equipment, including computers, printers, copy machines, facsimile receiver/transmitter and mailing equipment

Hawkins' Residence

Home Assistant JAN JAN 2014- OCT 2017

●Performed a variety of duties as requested by relative

●Retrieve household supplies and ran errands

●Accompanied relative to the doctors appointments, and other trips outside the home

●Provided transportation, assistance and companionship

●Massaged relative’s and applied preparations and treatments, such as liniments alcohol rub

COUNTRY WIDE LOAN

HOME RETENTION (loan modification representative) Mar 2008- JUL 2008

●Maintained customer relationship while curing delinquency and preventing departmental loss

●Managed the collections of delinquent accounts form 2 to 3 years pass due in accordance to state and federal law

●Completed departmental forms ad system documentations accurately and on a timely basis to meet deadlines

●Prepared home loan for modification or short sale

TRIAD FINANCIAL

Financial Account Manager Aug 2006 – Sep 2007

●Maintained customer relationship while curing delinquency and preventing departmental loss

●Provided information to repossession companies and perform light skip duties

●Managed the collection of delinquent accounts from 61 to 90 days pass due in accordance to state and federal law

●Completed departmental forms ad system documentations accurately and on a timely basis to meet deadlines

●Typed and processed document to have due date changes deferment modifications and rewrites for loan to the financial needs of customers

Drivetime Auto Dealership

Account Representative

Sep 2005– Aug 2006

●Welcomed customers from the time of purchase of loan to ensure excellent quality of service ad to build relationship

●Managed the collection delinquent accounts surpasses 21 days in accordance to state and federal law

●Educated each customer contacted on the term of contract and provided customer assistance by phone or in person

●Receive and processed collections item such as checks and analyzed each loan to determined the best course of action

●Prepared computerized vouchers, invoices, checks account statements, report and other records

●Typed and processed document to have due date changes deferment modifications and rewrites for loan to the financial needs of customers

CAPITAL ONE AUTO FINANCE

Financial Solution Advisor May 2003 – Feb 2005

LATE STAGE DEPARTMENT

●Managed the collection of delinquent accounts surpasses 62 days to 91 days in accordance to state and federal law

●Educated each customer contacted of the terms of contract and provided customer assistance

●Performed loan evaluations to determine the best course of action for the resolution of problem accounts

●Typed and processed document to have due date changes for deferments and also modifications and rewrite for the loan to the financial needs of customers

●Authorized checking account payments for Auto Finance customer for payments toward auto loan

●Maintained and exceeded the monthly standards and expectations for potential losses, losses delinquency, charge offs, repossessions and clearing ratios

●Self managed throughout the course of employment

Financial Solution Manager

EARLY STAGE DEPARTMENT

●Followed state and federal laws to managed the collection of delinquent accounts between 3 and 49 days

●Analyzed each loan and the determined the best course of action for the permanent problem Resolutions

●Performed calculation, applied and verified payments to obtain financial date the management of accounts

●Verified details of business transactions, such as funds received and disbursed, and total accounts

●Authorized checking account payments for Auto Finance customers for payment toward auto loan

●Maintained and exceeded the monthly standards and expectations for performance, promoted to an Financial Account Manager within one year

MID STAGE RANGE

●Followed state and federal laws to managed the collection of delinquent accounts between 49 and 60 days

●Analyzed each loan and the determined the best course of action for the permanent problem Resolutions

●Performed calculation, applied and verified payments to obtain

●financial date on the management of accounts

●Verified details of business transactions, such as funds received and

●disbursed, and total accounts

●Authorized checking account payments for Auto Finance customers

●for payment toward auto loan

●Maintained and exceeded the monthly standards and expectations for

●performance, promoted to a

Financial Accmount Manager.

Lwithin oear

Temporary Contract

CRS

OCT 2002 - Jan 2004

THIRD PARTY COLLECTIONS

●Performed calculation, applied and verified payments to obtain financial management of accounts that are third party collections

●Verified details of business transactions, such as funds received and disbursed, and total accounts

●Authorized checking account payments for Auto Finance customers for payment toward auto loan

●Maintained and exceeded the monthly standards and expectations for performance

OCT 2002 - Jan 2004

Greyhound lines inc

Inbound telephone service and sales agent Oct 2000 – Aug 2002

●Assisted customers with travel fares, reservations and scheduling information

●Provided assistance regarding Greyhound policies, promoted tickets sales for travel

●Processed credit card payments for ticket sales

EDUCATION:

Eastfield Community College - Accounting- Applied science

Richland Community College- Bookkeeping I Certificate 03/2005

The Art Institute of Dallas - Fashion Design 2007

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