Call Centre Accounts Assistant

PROFILE

Name: Thandeka

Surname: Mabuya

Identity Number: 900**********

Date of Birth: 23 April 1990

Gender: Female

Physical Address: 868b Ntsoko Street

White City Jabavu

Pimville

1809

Contact Number: 079-***-****

Email Address: *****************@*****.***

EDUCATION

Athlone High School for Girls

Grade 12, English, Afrikaans, Mathematics, Biology, Science 2003 - 2007

Cornerstone

Certificate in Call Centre & Computer

2008

PC Training and Business College

Incomplete Diploma in Information Technology, E-Commerce, Information Systems, Web Design, Visual Basics, Networks, Microsoft Office 2007

2009

Career Pathing Solutions (Seta)

Generic Management NQF Level 5

September 2019 – September 2020

WORK EXPERIENCE

Sakyno T/A Brother Cash & Carry [Accounts Assistant Administrator] Responsible for preparing supplier payments, Collecting input and output vat collections every month, Ensuring that documents and stock delivered in time, Preparing payroll, Creating recons/remittances, data capturing, Filing, Checking all supplier documents if they are accurate

May 2011 – March 2015

Merchants Vodacom [Call Centre Agent]

Inbound calls, Data analysis, Authentication, Customer service, Communication skills, Call Management, Call transfers, Cold calling, Negotiation & Assertiveness

November 2016 – June 2017

Reonet [Receptionist]

Assertive support, Welcome visitors and clients in person or telephonically, Stock control, Ordering of company stationery, Document management

August 2018 – August 2019

Fuchs Lubricants SA (Pty) Ltd [Sales Intern]

CRM software system, PuTTY software, SAGE, Processing a high volume of product orders, Processing invoices for all sales transactions, Checking prices and contracts are up to date, Reporting monthly sales to the manager, Dealing with customer surveys, Supporting the sales force with general operations to help reach the teams objectives, Processing staff timesheets, Dealing with and responding to high volume of emails 10 September 2019 – 10 September 2021

REFERENCES

Name Ellen Malope (Assistant Manager)

Company Sakyno T/A Brother Cash & Carry

Telephone No (011-***-****

Email *********@******.**.**

Name Portia Boniswa Radebe (Call Centre Agent)

Company Merchants (Vodacom)

Telephone No (011-***-****

Mobile Number 076-***-****

Email ******.********@*****.***

Name Lebogang Mafatle (Assistant Project Manager)

Company Reonet (Pty) Ltd

Telephone No (011-***-****

Mobile Number 081-***-****

Email ****@******.**.**

Name Mark Erasmus (Customer Service Manager)

Company Fuchs Lubricants South Africa (Pty) Ltd

Telephone No (011-***-****

Email ****.*******@*****.***

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