Receivable Manager Reservations

Larissa Nelson

*** ********** ****

Boca Raton, Florida 33487

*************@*****.***

561-***-**** (c)

Summary

Over twenty years of diversified customer service and hospitality management. Extensive background in Accounting as Credit Manager, Accounts Receivable Manager and Accounts Payable Associate. Excellent communication and interpersonal skills with attention to detail.

11/17-04/18 WALDORF ASTORIA BOCA RATON GOLF & RESORT

Administrative Assistant to Golf Head Pro

Schedule appointments, answer incoming phone calls, e-mails and inquiries

Ensure supervisors have accurate and efficient clerical and administrative support

Assist in financial reports

Maintain an open line of communication between Resort Departments and Members

Delivering Exceptional Guest Experiences

09/05-09/10 BROKEN SOUND CLUB, CC BOCA RATON, FL

Accounts Payable Associate

Responsible for reviewing, validating, and processing all invoices for payment according to company’s policies and procedures, G/L coding

Compile and review accounts payable documents and prepare batches for weekly check run

Reconcile vendor statements and prepare accounts payable reports

Assist in month end closing procedures

Gathering documentation for auditors and/or internal management

05/01-11/04 YIPEEE, INC. EVENT MANAGEMENT NEW YORK, NY

Accounting Manager

Maintain and update company accounts and records, enter data and file materials

Responsible for Payroll of 300 Independent Contractors

Research and respond to inquiries, resolving all concerns

Prepare banking deposits, post checks and make journal entries

Generate direct bill invoices on daily basis

09/95-11/2000 DOUBLETREE GUEST SUITES NEW YORK, NY

Credit Manager / Accounts Receivable Manager

Process all direct bill credit applications, review and update accounts

Perform collection calls and maintain accurate records

Research and answer inquiries / charge backs and issue credits

Generate a variety of reports and statements

07/94-08/95 THE WARWICK HOTEL NEW YORK, NY

Assistant Front Office Manager

Manage front desk operations for 425 room three-star hotel

Interact with other hotel departments to ensure full guest service

Effectively resolve guest grievances; compose responses and follow up

12/93-07/94 TULIP INN HOTEL AMSTERDAM, THE NETHERLANDS

Reservations Manager

Responsible for individual, tour and group reservations

Generate and maintain reports, tracking demands and no show billing

03/92-09/93 RADISSON EMPIRE HOTEL NEW YORK, NY

Management Trainee Program for 18 months

Reservations: Handle all individual reservations and maintain daily reports

Receptionist / Cashier: Guest check-in / out & foreign guest relations coordinator

Relief Night Manager and Assistant Front Office Manager: Administered overnight operations of front desk, security and food and beverage outlets

Assist in weekly labor forecasting and scheduling

02/90-12/91 GOLDEN TULIP BARBIZON PALACE HOTEL AMSTERDAM, THE NETHERLANDS

Desk Manager

Responsible for all front office operations, guest relations and training of new staff

Employee of the Year, March 1991

Senior Receptionist

Coordinate check-in/out of guests for 465 room five-star hotel

04/88-01/90 ROTTERDAM RYN HOTEL, ROTTERDAM THE NETHERLANDS

Front Office Receptionist / Cashier and Tour & Group Coordinator

Assisted in start up of 200 room four-star hotel

Participated in formatting new reception team

Full responsibility to coordinate tours, groups and conventions

Education

1980-1987 SINT LAURENS COLLEGE, ROTTERDAM THE NETHERLANDS

Concentrated in Languages

References

Available upon request

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