Service Officer Cbse

NISHANT KUMAR

Mobile: 985-***-**** E-Mail: *************@*****.***

To achieve a lead position in the banking sector using all my expertise in the field of operations and

management.

Career Summary

Having total experience of 5.7 years out of which 4.2 years is in Banking operation and

customer Service.

Started my career as a Graduate Trainee Engineer in the Construction Industry in the areas

of Bridge Piling (Marine Drive Project, Patna) and worked for 1.5 years.

Currently working with Utkarsh Small Finance Bank Ltd. and designated as Customer

Service Officer.

Proficient in interaction with customer for cross cell.

Excellent communications & interpersonal skills with abilities in resolving customer issues

and handling customer queries.

Easily adapt the new environment and try to learn new technologies.

Organisational Scan

Utkarsh Small Finance Bank Ltd. Nov, 2016 to Feb,2021

Designation: Customer Service Officer

Roles and Responsibilities:

Responsible for Sales of branch clients & Servicing walk-in-customers, handling queries,

information on different products and services, handling front desks when needed and

actively working on operation processes of the bank.

Handle following duties at Branch: Trade-Business related, Non-Trade related & General

Banking operations related.

Looking after client servicing at the branch lobby

Checking KYC documents on new client Account opening forms.

On boarding of new acquired clients through welcome call and audit on sales process.

Managing TAT for all service & operational transactions

Activation of clients on net banking and other alternate delivery channels.

Business lead generation and passing to relevant sales channel.

Navayuga Engineering Co. Ltd. Nov, 2014 to April, 2016

Designation: Graduate Trainee Engineer

Roles and Responsibilities:

Schedule the material manufacturing as per the site requirement.

Follow up with maintenance teams to keep the equipment in good condition.

Keep a full and accurate daily site diary.

Achievements

Appreciation for FD KE SUPERSTAR in Jan 2018.

Appreciation for ACTIVATION CHAMPS CONTEST and qualified in Feb 2018.

Qualified for LIFE INSURANCE DRIVE in Dec 2018 and in July 2019.

Qualified for CASA ACCOUNTS CAMPAIGN in June 2019.

Achieved certification of Global AML for India from Bankers Academy.

Successfully completed Power BI Certification Course from Udemy.

Done Certification Program in Operation Management from Safe Jobs.

Technical Skills:

Operating System: Windows XP, Windows 2007, Windows 8, Windows 8.1, Windows 10

Web Technologies: HTML, TCP/IP, Windows Server

Applications: MS Office, Internet, Intellect (Banking Software)

Working knowledge of AML/KYC:- Key responsibilities will be coordination and collection

of client specific information and completion of documentation to assist in the on-boarding

of new clients.

Perform initial assessment of customers escalated as high risk.

Monthly preparation of STR-8 & STR-9 Report.

Academic Details

B.Tech in Civil Engineering from NIMS University, Jaipur; Passed out in 2013.

12th from St. Joseph Public School, Samastipur, CBSE Board; Passed out in 2009.

10th from Sun Shine Preparatory High School, Muzaffarpur, CBSE Board; Passed out in 2006.

Personal Data

Date of Birth: 03-Jan-1991

Residential Address: Muzaffarpur, Bihar

Languages Known: English, Hindi

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