Jerome A. Jones

646-***-****

adpe3z@r.postjobfree.com

SKILLS SUMMARY

Hardware

•Hardware Troubleshooting

•Building Workstations and Servers for Network use.

•Firewall installation and setup

•Configuration and maintenance of Cisco Switches and Routers

•Setup of Client tools, components and peripheral accessories (Printers, Scanners, Desktops, Laptops, Handhelds, Smartphone etc.)

Software

•Installation and support of Windows ver. 7, 8 and 10 on Workstations

•Installation and support of Microsoft Server 2000, 2003, 2008, 2012 and 2016

•Installation and support of Microsoft Office 7, Microsoft Office 13, Microsoft Office 16 and Microsoft Office 365 includes (Word, Excel, Access, PowerPoint, Outlook and OneNote)

•Mac OS. (Big Sur 11.6, Catalina 10.15.7, Mojave 10.14.6).

•Meditech Hospital Database Program

•Adobe Photoshop

•Linux ubuntu, Centos

•FormFast Printing system

•Adobe Illustrator

•Solarwinds Monitoring Software

•Servicenow

•Active Directory

•Adobe InDesign

•ADP Vantage Manager

•Vmware vSphere

•Hypervisor

•Helpspot Ticketing Software

•Connectwise

•Kaseya

•Powershell

•Teams

EXPERIENCE

CHCSEK current

IT Technician

Support for users and for server installations, configuration, testing, operation, analysis help desk and documentation of high and low speed networks utilizing common COTS hardware and software such as Microsoft office and anti-virus. Install, upgrade, support and troubleshoot Enterprise Applications and Various Computer Equipment working both at the location and remotely, delivering solutions that accomplish the best objectives incorporate new technology into current systems after doing cost-benefit analyses to determine whether it is sound and will serve the entity well. User access privileges and security policies, performed planed, installed, configured, tested, operating systems, analyzed and documented information. Research the hardware and software that are part of an organization’s computer systems in addition to the ways in which the systems are being used. As well, analyze the work being done working with ServiceNow ticketing system to identify the ways in which best can be served by a computer system Microsoft Active Directory support. Perform scheduled network status checks, troubleshoot and problem solve. Worked with Avaya Telephone system supporting it and adding users to the system as well as troubleshoot issues. Plan high and low speed LAN connections working with vendors and support contacts to resolve technical issues. Also working with other IT team members on new builds and upgrades and Laptop and PC repairs working with active directory to change and edit passwords setup accounts and email. Through research, develop new systems or work to update or improve current systems.

Inceed / Conoco Phillips 7/19 – 4/20

IT System Analyst

Help Desktop support for users and for server installations, configuration, testing, operation, analysis and documentation of high and low speed networks utilizing common COTS hardware and software such as Microsoft office and anti-virus. Install, upgrade, support and troubleshoot Enterprise Applications and Various Computer Equipment working both at the location and remotely, delivering solutions that accomplish the best objectives incorporate new technology into current systems after doing cost-benefit analyses to determine whether it is sound and will serve the entity well. User access privileges and security policies, performed planed, installed, configured, tested, operating systems, analyzed and documented information. Research the hardware and software that are part of an organization’s computer systems in addition to the ways in which the systems are being used. As well, analyze the work being done working with ServiceNow ticketing system to identify the ways in which best can be served by a computer system Microsoft Active Directory support. Perform scheduled network status checks, troubleshoot and problem solve. Worked with Avaya Telephone system supporting it and adding users to the system as well as troubleshoot issues. Plan high and low speed LAN connections working with vendors and support contacts to resolve technical issues. Also working with other IT team members on new builds and upgrades and Laptop and PC repairs working with active directory to change and edit passwords setup accounts and email. Through research, develop new systems or work to update or improve current systems.

GDH / Tulsa Public Schools 7/17-7/18

IT Field Technician

Helpdesk support answering the phone and providing remote support for users and for servers work with MS Active Directory Office 2016 Support computer software and hardware throughout the for Tulsa Public School System. Install, upgrade, supported and troubleshooted Enterprise Applications and Various Computer Equipment working both at the locations of the school and Remotely, Altiris and various other applications. Delivering solutions that accomplished the best objectives with on-time delivery Tulsa Public Schools. User access privileges and security policies, working with ServiceNow ticketing system, performed planed, installed, configured, tested, operating systems, analyzed and documented information. Performed scheduled network status checks, troubleshooted and problem Solved. Plan high and low speed LAN connections. Working with vendors and support contacts to resolve technical issues. Also working with other IT team members on new builds and upgrades and Laptop and PC repairs working with active directory to change and edit passwords setup accounts and email.

Coffeyville Regional Medical Center 3/14-10/17

System Generalist

Desk Support computer software and hardware throughout the hospital. Installed, upgraded, supported and troubleshooted Enterprise Applications. Administration experience of MS Active Directory users & groups, policies and management concepts, Installed, upgraded, supported and troubleshooted Server related problems and Interacted with numerous computer platforms in a multi-vendor environment. Ensured desktop computers interconnected seamlessly with diverse systems including associated validation systems, file servers, email servers, application servers, and administrative systems. Diagnose and quickly resolve a wide range of Windows and Macintosh applications and networking problems to help minimize downtime.

Worked with Avaya Telephone system supporting it and adding users to the system as well as troubleshoot issues. Troubleshooted network connectivity in a LAN/WAN environment. years of experience working on data visualization, business Intelligence and related visual design fields. Ensured timely response and resolution to customer requests/tickets. Created tickets to track and maintain troubled call requests. Ensured problem resolutions are properly documented. Track customer requests/tickets to ensure timely and appropriate resolution and closure. Installed, upgraded, support and troubleshoot authorized desktop applications on Microsoft Windows and MAC operating systems. Installed, upgraded, supported and troubleshooted printers, computers and Scanners and other hardware and any other authorized peripheral equipment. Performed general preventative maintenance tasks on computers, laptops, printers, routers and any other authorized peripheral equipment. Performed remedial repairs on computers, laptops, printers, routers and any other authorized peripheral equipment.

Ensured desktop hardware software meets user specifications and site standards.

Performed work compliancy within specified Federal and Agency standards/requirements. Returned defective equipment/parts to Manufacturer, documented customer repairs, maintained and restocked assigned parts and inventory to ensure proper levels of spare parts. Supporting network to make sure domain principles, DNS, and DHCP work correctly on

the network. Arranged for the transport of the equipment to ensure assets were packed for safe shipment. Monitored, operated, managed, troubleshooted and restored and serviced any computing workstations and peripherals that had authorized access to the Hospital network. Provided computing data and application recovery services. Performed user account administration support services (included account creation and management and password resets in Active Directory). Provided technical support to Hospital Staff with problems afterhours. Used diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware and software. Used tools and methodologies to load, copy and customize operating system configurations for deployment.

Provided backup support and assistance to the Network Administrator as needed. Tracked and maintained hardware and software inventory. Familiarize end users on basic software, hardware and peripheral device operation. Took ownership and responsibility of queries, issued, and problems assigned to the Desktop/Network Support Administrator to assure resolution. Worked with vendors and support contacts to resolve technical issues. Worked with other IT team members on new builds and upgrades. Followed Federal and Agency policies and procedures for resolutions. Maintain current knowledge of operating systems and application software. Setup and supported VPN connections for the hospital staff and outside venders.

EDUCATION

Currently training for CCNA Coffeyville Community College Coffeyville Ks.

Microsoft Vista, Server 2000, Server 2003, Server 2008, Server 2012, Server 2016, Cisco, Linux Network Security+ Windows XP, Windows 7, Windows Server 2016

Microsoft Office 7, Microsoft Office 13, Microsoft Office 16 and Microsoft Office 365 Certified in Microsoft Office Word, Excel and Access

Labette Community College

Parsons Kansas

Network Administration I Network Administration II

Cisco CCNA Class

CompTIA A+

Connectwise Certification

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