Center Manager Customer Service
Resume:
Kornelia Kaiser
Temple, TX 76501
Work Experience
*/****-**/****: Owner and Manager of “Ma Cherie et Moi,” upscale woman’s lingerie shop in Montgomery Village Shopping Center, Santa Rosa, CA.
-created concept for store and designed and managed store build-out in two locations.
-managed and executed all inventory decisions, purchases, and vendor relations, including choosing merchandise, buying, receiving, attending fashion trade shows, maintaining POS, and completing inventories and promotions.
-built a strong and loyal customer client base through promotional marketing in print and radio, social media, and customer service.
- managed the hiring, firing, and management of 6 employees, including scheduling and payroll.
-designed marketing plan and strategies to increase sales, growing each year
9/1995-8/2003: Visitor Center Manager, Simi Winery, Healdsburg, CA
Sonoma County is one of the top tourist destinations in the U.S. with over ten million visitors a year. Simi Winery is one of the most famous wineries in Sonoma County, a 140 year old company with one of the very first tasting rooms and a large number of visitors year round.
-supervised reservation system including booking, scheduling, confirmation and maintenance of records for tours and tastings, cellar tours, and group tours.
-interviewed, recruited, assigned, and trained new visitor center personnel (ten people).
-planned and directed setup for special events and gift shop including choosing merchandise
-conducted special VIP tours and managed liaison with Convention and Visitors Bureau
-worked on special events, such as dinners, trade shows, distributor tours, etc.
Education
High School, Rentgen H.S. Wurzburg, Germany, July 1976
Business School, Hersbruck Business School, Hersbruck, Germany, 1976-1979
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