Aurora Chillicothe

SUMMARY

Friendly and efficient Customer Senvice Representative devoted to maximizing customer

satisfaction with exceptional service and support. Knowledgeable regarding operating standards with strong skillin retaining product and service information to provide effective issue resolution. Skilled in promotingsales to increase revenue while addressing diverse issues. Danielle

SKILLS

Poindexter Sales strategics Issue resolution

417-***-**** Cost analysis and savings Financial administration Daninicolesooo@gmail EXPERIENCE

Com

Business Owner

Aurora, MO 65605

Aurora, MOO

Forever Young Skin Care LLC/Oct 2020o to Current

Stayed abreast of all federal regulations to ensure compliance of organizations processes. Developed Skin Care Beauty business from ground up and prepared records and operations Photographed products for sale and posted pictures online to increase visibility and showcase current product availability.

Set pricing structures according to market analytics and emerging trends. Created and implemented marketing and advertising strategies to promote strategic growth.

Maintained up-to-date knowledge of all statutory requirements and regulations. Kept up-to-date on all regulatory changes affecting business operations. Directed implementation ofstrategic business plans to achieve goals and objectives. Hair Stylist

Aurora, MO

Independent Hair Stylist/ Sep 2019 to Current

Selected hair colors, products and services based on customer preference and individually designed hair care plan

.Styled and designed traditional and contemporary hairstyles for men and women daily. Recommended hair styles to compliment clients facial features and coloring. Sanitized workstations and salon equipment to reduce risk of infection. Customized styles, services and products to suit client needs and maintain customer satisfaction.

Trimmed and styled hair for weddings and special occasions to help clients look and feel best on big day.

Barber

Chillicothe, MO

CCC Barber Shop/ Apr 20o19 to Sep 2021

Examined hair texture and condition to determine appropriate treatment. Set up workstation and treatment room with products, equipment and supplies to facilitate services.

Sanitized workstations and salon equipment to reduce risk of infection. Clipped and sheared hair into diverse cuts and fades for 8-12 customers daily. Updated group medical records and techrical library to support smooth office operations Conducted patient intake interviews to collect medical information and insurance detalis Greeted callers with enthusiasm, answering all phone calls by second ring Pleasantly greeted each patient and offered the desk sheet for easy sign-in. Set up appointments for physician visits and procedures using calendar software Prepared and sent financial statements to support bookkeeping functions. Processed patient payments and scanned identification and insurance caras. Observed strict HIPAA guidelines at all times according to company policy. look messages from patients and promptly relayed to appropriate staft Informed patients of financial responsibilities prior to rendering services. Answered multi-line phone system and directed callers to requested personnel and departments.

Entered patient information, including insurance, demographic and health history into system to keep all records up-to-date.

Straightened up waiting room to maintain neat and organized space. Delivered high-quality administrative and customer service to sustain patient and work flows.

Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.

Spearheaded transition to computerized scheduling, bookkeeping, and inventory management procedures.

Bar Supervisor

Branson, MO

Rockys' Italiano Ristorante/ Sep 2015 to Jun 2016

Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards. Consulted with vendors to evaluate and add new selections to bar offerings. Developed popular cocktail menu for customers pretferring liquor and spirits to wine. Counted registered, resolved discrepancies and prepared daily deposits. Made product recommendations to customers based on preference, food pairings and special promotions

Assessed expected demands and made eftficient supply purchases to control costs. Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.

Performedopening and closing procedures each day.

Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits.

Devised innovative strategies for increasing bar revenue by introducing new concepts and signature drinks, developing promotions and creating customer engagement events. Managed customer service by training staf, overseeing operations and resolving issues quickly

.Resolved escalated customer complaints quickly to maximize satisfaction and bar loyalty. Set effective employee schedules, maintaining coverage at peak times and minimizing labor costs.

Bartender

Sanitized equipment and parts and maintained work areas in neat fashion. Hairstylist

Aurora, MO

Smart Style Salon/Sep 2019 to Feb 2020

Selected hair colors, products and services based on customer preference and individually designed hair care plan.

Styled and designed traditional and contemporary hairstyles for men and women daily. Trimmed and styled hair for weddings and special occasions to help clients look and feel best on big day.

Sanitized workstations and salon equipment to reduce risk of infection. Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.

Pursued continuing education and training to stay up to date with new trends and techniques.

Designed and recommended home hair care regimens and treatments to meet individual customer needs.

Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.

Pre-booked future appointments to increase repeat business. Mentored new staff to enhance salon development and increase productivity. Cosmetology Student

Chillicothe, MO

Hyde Beauty Academy/ Apr 2018 to Sep 2019

Draped and shampooed clients to prepare for haircutting and styling. Developed skills in nail polish application, powder and gel manicures and proper removal processes.

Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.

Employed curling and straightening styling techniques for ethnic hair types. Recommended hair styles to compliment clients' facial features and coloring. Sanitized workstations and salon equipment to reduce risk of infection. Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge

Medical Receptionist

Branson, MO

Private Practice/ Mar 2015 to Nov 2016

Scheduled and confirmed patient appointments and consultation services. Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.

Communicated with all partners throughout practice, including physicians, nursing staft, technicians and medical assistants.

Compiled physical and digital documents, charts and reports to meet business and patient need.

Branson, MO

Landry's Seafood House/ Sep 2013 to Jun 2016

Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships

Upsold customers from shelf to premium brands to help boost sales. Multitasked to meet customer, business operations and server needs with minimal errors or delays.

Stocked bar with beer, wine, liquor and related supplies Collected food, wine and appetizer orders from patrons and promoted upsell items. Made product recommendations to customers based on preference, food pairings and special promotions.

Engaged in small talk with patrons to build rapport and earn repeat business. Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.

Supported servers by preparing specialty drinks for patrons in all areas of establishment. Kept detailed inventories of bar supplies and stocked work areas to maintain workilow efficiently

Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of al cohol, soft drinks and other supplies. Checked identification of customers to verify age requirements needed to purchase alcohol. Kept close track of bar tabs and transferred open tabs to dining area seamlessly, smoothing process for wait staff.

Advanced from Host to Server and then to Bartender in a short amount of time. Assisted in any job function to ensure smooth workflow EDUCATION AND TRAINING

High School Diploma

Aurora High School May 2011

Aurora, M0

Certification of Cosmetology

Hyde Beauty Academy Apr 2019

Chillicothe, MO

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