Qualification Summary

A high energetic inspiring person who is a quick learner and encourages team efforts. Excellent ability in developing strong relationships and produces quality work. Have strengths in:

Leadership Decision Making Communication Motivating Others

EXPERIENCES:

Lee Correctional Institution:

Supply Manager I

Winter 2020-Present

Bishopville, SC

*Under the direct supervision of the commissary manager, supervises the laundry operation to include; ordering supplies, maintaining accountability for all laundry items, ensuring cleanliness and proper handling of inmate clothing, ensuring machinery is working properly and adjusting the laundry schedule as needed to accommodate holidays.

*Assists the commissary manager in ordering, distributing and accounting for all commissary supplies through the mainframe and through SAP. (SCEIS).

Lee Correctional Institution:

Administration Specialist I

Winter 2019-Winter 2020

Bishopville, SC

*Performs complex clerical duties required in the administration of the operations process.

*Assists in monitoring the institutional count; prepares related records, automated entries and reports.

*Works under the general supervision of the classification case manager.

Forestry Commission: Communications Specialist II/Dispatcher I

Fall 2018-Winter 2019

Florence, SC

*Responsible for daily reports

*Dispatch Wardens in the PeeDee Region to fires and at times Wardens in the Piedmont or Coastal Region

*Issue burn notifications for Forestry, Wildlife, or Agriculture purposes to citizens, wardens, Law Enforcement, and etc.

.Communicate with PeeDee Region

Wardens, 911, Fire Department, Law

Enforcement, & etc via inbound and

outbound calls

.Receive Law Enforcement calls

Amazon: Virtual Support Agent

Summer 2017-Summer 2018

Teleworker

*Troubleshoot technical issues with Amazon Alexa devices

*Create trouble tickets for technical issues that’s beyond my scope to resolve

*Issue refunds or replacements on orders

*Answer product and/or general inquiries

*Update payment methods, addresses, and more

.Consistently take inbound calls

.Consistently meet production

.Consistently accept challenges and adapt to constant change

.Consistently learn new skills to better improve exceptional customer service

FedEx: Package Handler

Winter 2017-Summer 2017

Florence, SC

*Responsible for ensuring all packages are loaded on the correct pallets for the Truck

Drivers by the label number.

*Responsible for loading and stocking trucks by the label and sequence number.

*Responsible for scanning the packages label.

*Responsible for loading and unloading sorted packages in a fast-paced

environment while ensuring that FedEx Ground continues to deliver packages

to its customers on time and with care.

. Consistently ensure the efficiency of the loading and stocking process.

. Communicate and Respond appropriately to hazardous spills according to FedEx policy.

. Reports damaged packages.

. Place and load packages to its designated locations.

. Maintain clean and orderly conditions in all assigned work areas..

. Represent the department with the highest level of professional and ethical standards.

CENTER OF HOPE YOUTH ADVOCACY: Family Engagement Coordinator Fall 2014-Fall 2016 Counties Vary

*Responsible for accepting DSS referrals to complete each case in a timely manner.

*Responsible for being an advocate for the parents.

*Responsible for coordinating Family Group Conferences where the family group (children, parents, relatives, and close friends) and their support systems come together in a family group meeting with agencies to make important decisions about their children’s lives. This includes giving the Family Private Time to discuss the concerns raised and develop their Family Plan ensuring that concerns are addressed through specific tasks/activities, naming who will be responsible for completion of the tasks/activities with timeframes.

*Responsible for ensuring the family presents their Family Plan to the Social Worker and it addresses the safety, well-being, and permanency of the children.

. I schedule appointments with the child(Ren) caregiver, and/or parents to conduct an Ecomap and Genogram Assessment for children who are removed from their parents home and placed into the care of a relative, Fictive Kin, or Foster Care. There are some cases when the children are not removed from their parents home and requires a guardian supervision.

. I facilitate the Family Group Conference by following a specific structure, while the family guides the process, begins and closes the meeting with their family or cultural tradition.

. I empower the family by asking them to share their strengths, resources, and abilities to lay the foundation for the development of solutions.

. I empower the family by asking them to share their concerns and its impacts to identify safety and placement concerns that must be addressed in the Family Plan.

. I empower the family by asking them their Desires and Possibilities to help them create and identify future options for themselves.

Summer 2010-Fall 2016 ASSURANT:

Florence, SC Senior Open Items Specialist (Teleworker)

*Responsible for meeting KPI a monthly basis.

*I make outbound calls to Insurance Companies and Agencies for current renewal Homeowners Insurance Mortgage Information to update in Black Knight database and prevent Lender Place.

*I make outbound calls to the homeowner(s) for their current renewal insurance information that was not obtained from their Insurance Company or Agency.

*I receive inbound calls from the Insurance Companies Customer Service Representative, and/or Agents to provide the Homeowner(s) current Mortgage Insurance information.

*I receive inbound calls from the Homeowner(s) to provide their current Mortgage Insurance information.

. I perform Team Lead duties.

. I assist my Unit Manager, other Managers, and Team Leads.

. I train new associates.

. I assist associates & etc.

. I review Hot Payments to ensure no processing errors are received.

. I am assigned the S22k report to work.

. I review the Florence Geico Box to ensure our clients has no loans to update

. I excel in QA Audits at 100% consistently.

. I review F9 payments to ensure no processing errors are received.

. I provide feedback for individual associates improvement performance to ensure accuracy on QA Callout Audits and Processing Audits.

Fall 2008-Summer 2010 SYKES:

Kingstree, SC Customer Service Representative

*Responsible for meeting production on a weekly basis.

. I assist other agents.

. I assist my Team Manager.

. Responsible for taking at least 20 or more incoming calls.

. Responsible for handling account related issues.

. Responsible for answering general questions.

Spring 2007-Summer 2010 BLUE CROSS BLUE SHIELD:

Florence, SC Claim Analyst I/PDM TECH

*Responsible for modifying incorrect claims.

*Responsible for meeting production.

*Responsible for training new hire employees.

*Responsible for processing claims.

. Processed 500 or more claims daily to ensure production was met.

. Modified incorrect claims to process.

. Responsible for ensuring claims from Analyst I are modified.

. Modified incorrect claims forward from Claim Analyst I and forward back to process correctly.

. Mailed out claims.

Winter 2004-Summer 2007 WILLIAMSBURG COUNTY SHERIFF'S OFFICE:

Kingstree, SC Warrants/Family Court Clerk

*Responsible for assisting citizens and/or the public.

*Responsible for answering inbound calls for/from different individuals.

*Responsible for transferring inbound calls to direct individual’s extension.

*Responsible for returning and placing outbound calls.

*Responsible for preparing time sheets manually for eighteen (18) employees each pay period (biweekly).

. Enter warrants into Law Trak Computer System.

. Edit Family Court papers into an enormous IV-D Writ Book.

. Receptionist

. Chief Secretary

. Radio Dispatcher

Fall 2002-Winter 2004 WILLIAMSBURG COUNTY DETENTION CENTER:

Kingstree, SC Record's Clerk

*Responsible for sending precoded incident reports to Sled.

*Responsible for doing background checks.

*Responsible for charging and giving receipts before fingerprints are done.

. The fee for background checks are $5.00.

. Input and add funds to inmates account.

. Store at least 60 or more inmate’s commissary orders into the computer and when the task is completed Swanson Service is contacted to pull the orders from the computer.

. Deposits made daily to Williamsburg First National Bank.

Summer 1999-Fall 2002 INTERNATIONAL HOUSE OF PANCAKES:

Myrtle Beach, SC Server

*Responsible for restocking inventories.

. Handled customer service and promoted sales.

. Delivered prompt customer service to over 60 customers daily.

. Effectively collaborated with 7 to 15 employees to promote sales efficiently.

. Selected to train new employees how to serve effectively.

Summer1999-Spring2000 KOBAN: Columbia, SC Internship

*I worked with children that was from a home with one (1) parent. The parents did not have enough quality time for their love ones. Most of their time were spent working to ensure their families had food, etc. These children age ranges were between 5-15,

but their level of education was below normal. I instilled in them to believe in themselves, helped with schoolwork, rewarded them, empower them etc.

. Assisted children with their homework.

. Planned/Sponsored with other members of Koban curricular activities for the children.

. Encourage/Motivated children to feel good and believe in themselves.

*SKILLS: Microsoft Word, Microsoft Works, Law Trak, Open Office, Outlook 365, Word 365, Excel 365, PowerPoint 365, etc.

*HONORS: Graduated Cum Laude

*TRAININGS: Family Engagement Coordinator, and Medical Targeted Case Manager

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