Receptionist Paralegal
Resume:
*************@*****.*** 314-***-**** St Louis, MO 63108
PROFESSIONAL SUMMARY
Detailed oriented Paralegal motivated to continually improve and extend personal skills and knowledge to attain increased responsibility and opportunities for professional growth.
ACCOMPLISHMENTS
Promoted within 6 months of employment.
Filed/prepped 20 cases in on month.
WORK HISTORY
The Law Office Of Tracy A Brown. St. Louis, MO
Paralegal 10/2018 - Current
The Law Office A Brown. St. Louis, MO
Receptionist 03/2018 - 10/2018
SKILLS
EDUCATION
Vashon High School
St Louis, MO
● Intake-Meet with clients & initial interview.
Collections- Calls, gather fees & required documents. Follow up with clients for information.
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● Preparations-Complete court forms throughout best case. Signing- Verify information with clients. Explain procedures and remaining requirements.
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Filing-make any changes needed before submitting. Input case numbers & meeting dates in the systems.
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Service-Send petition letter to client. Send required documents to Trustee
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● Meeting-Notify client of upcoming meetings & requirements. Discharge-Make sure client has met all requirements. Send client Discharge & case closed letter from office.
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Discharge-Make sure client has met all requirements. Send client Discharge & Case closed letter from office.
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● Recording payments-imputing client payments in payment system.
● Carry out day to day duties accurately and efficiently.
● Served clients and followed outlined steps of service.
● Proficient in MS Office
● Exceptional writer
● Bankruptcy law
● Best Case
● Time Matters
● Quick Books
● LawPay
● Electronic filing system(ECF)
● Bankruptcy law
● Zoho office suite
● Case Net
● Adobe Suite
● Stretto
● Axos
● Microsoft office suite.
● Document filing
● Case management
● Legal Research
● Specialty in Bankruptcy law
● Document preparation
Taneisha King
Chase Park Plaza. St. Louis MO, MO
Receptionist 10/2016 - 04/2018
Verizon Wireless. Weldon Springs, MO
Help Desk Representative 09/2014 - 09/2016
Review-Call clients with documents awaiting client pick up or signature.
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● Print Motion, Objections, and Notices for staff.
● Make payment reminder calls.
Confirmed appointments, communicated with clients and updated client records.
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Sorted, received and distributed mail correspondence between departments and personnel.
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● Corresponded with clients through email, telephone or postal mail. Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
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Restocked supplies and placed purchase orders to maintain adequate stock levels.
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Answered phone promptly and directed incoming calls to correct offices.
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Provided clerical support to company employees by copying, faxing and filing documents.
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● Responded to inquiries from callers seeking information.
● Answered central telephone system and directed calls accordingly. Confirmed appointments, communicated with clients and updated client records.
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Liaised with vendors, contractors and professional services personnel to properly process orders.
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Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
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Monitored premises, screened visitors, updated logs and issued passes to maintain security.
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Scheduled and confirmed appointments and meetings for senior management team.
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Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
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Restocked supplies and placed purchase orders to maintain adequate stock levels.
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Oversaw inventory materials monitoring, requisitions and supply re-stocking.
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● Resolved customer problems and complaints.
● Responded to inquiries from callers seeking information. Walked user through series of steps to determine problem and implement likely solution.
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Cricket Wireless. St. Louis, MO
Customer Service Representative 10/2012 - 12/2013
● Provided end-user system and equipment training as needed. Used established procedures to identify critical customer and system issues and escalate problems to appropriate person or group.
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● Responded to inquiries by phone, email and walk-up requests. Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
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Retained existing clients and developed new accounts by extending high quality and efficient support service.
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Increased sales by educating prospects on benefits of products and services in comparison to competitors.
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Provided primary customer support to internal and external customers.
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Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
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Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
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● Answered constant flow of customer calls with minimal wait times.
● Provided information regarding charge accounts and loyalty programs.
● Recommended products to customers, thoroughly explaining details. Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
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Cultivated customer loyalty, promoted repeat business and improved sales.
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● Maintained up-to-date knowledge of product and service changes.
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