Crew Member Customer Service
Resume:
CHRISTINE
DE LA CERNA
CAPTAIN WAITER
Mobile:
Email:
******************.****@*****.***
LinkedIn:
https://www.linkedin.com/in/christin
e-dela-cerna-842802197/
Address:
Block 9, Al Mughira Street, Old Souk
Salmiya, Kuwait
CONTACT ME AT
Intend to build a career with
Leading Corporation with diverse
employees who are committed,
dedicated, and who takes pride in
what they do. This allows me to
explore myself fully and realized
my potential. I wish to work as key
player in a challenging and creative
environment.
PROFESSIONAL
SUMMARY
Always greet and welcome guests promptly in a warm and friendly manner.
Always thank and give fond farewell to guests conveying anticipation for their next visit.
Assist guest with table reservation.
Assist guest while seating.
Ensure guest are serviced within specified time.
When new servers are hired, trains them on a variety of subjects such as facility policies, processes for serving customers and any other corporate initiatives.
Inventory for cutlery and other service equipment in the restaurant weekly and monthly.
Manages and leads the team.
Ensure all duties are carried out in line with Company Policies & Procedures & Market guidelines.
Providing training files and validates new trainees. Monitoring and coaching team members behaviors (critical paths).
Coordinate daily Front of the House and Back of the House restaurant operations.
Controlled all aspects of safety, quality and productivity. Supervised shift operations of a 24/7 production unit. Communicates company goals, safety practices, and
deadline to team.
CAPTAIN WAITER (Select Kuwait)
Universal Food Company W.L.L.,
Kuwait City, Kuwait
April 28, 2021 to Present
WORK EXPERIENCE
BS HOTEL AND RESTAURANT
MANAGEMENT
Lourdes College
Cagayan de Oro City Philippines
Graduated March 2012
EDUCATION
Service with a smile and observed cleanliness and
orderliness of the area at all times.
Promoted new products, wrapped or packed orders.
Counted the beginning bank money together with the manager on duty.
Ensured that there is change available.
Greet the customers in a friendly way, and have return invitations to the customers.
Assisted in the kitchen when needed.
CREW MEMBER (Mc Donald's Kuwait)
Al Maousherji Catering co. W.L . L .,
Kuwait City, Kuwait
February 15, 2013 to February 15, 2016
Deliver superior service and maximize customer satisfaction. Respond efficiently and accurately to customer complaints. Preparing and serving customers order.
Completing opening preparations, meat and produce. Control operational costs and identify measures to cut waste.
Create detailed reports on weekly, monthly and annual revenues and expenses.
Promote the brand in the local community through word-of- mouth and restaurant events.
Trained new employees on proper customer service
practices and operational standards.
Manages and leads the team.
Communicates company goals, safety practices, and
deadline to team.
Motivates team members and assesses performance.
Keeps management updated on team performance.
Supporting in organizing employee rotation and ensure it is implemented as per the business needs
Going extra mile and positively engaging with our customers by building loyalty that extend and last.
Organizing the office, filling of daily company files. Communicate shift issues with other managers during shift change.
Completion of Kitchen Line Checks
Cashing out cashier at the end of the shift.
Sending daily reports.
CREW MEMBER (Five Guys Kuwait)
- MIT s ince 2019
Al Sayer Franchising Co. W.L . L .,
Kuwait City, Kuwait
February 21 2016 to April 25 2021
Organizational skills
Communication skills
Problem assessment and analysis
Decision-making
Delegation
Teamwork
Coaching
Conflict management
Adaptability
Stress tolerance
Counselling
CORE
COMPETENCIES
MIT of the year – Five Guys
Restaurant (December 15, 2018)
Best in Cashier – Five Guys
Restaurant (December 28, 2016)
Employee of the month of August –
McDonald’s Kuwait( 2014)
Employee of the month of November
– McDonald’s Kuwait ( 2013)
Best in Customer Service- Five Guys(
December 15, 2019)
TECHNICAL SKILLS
Fluent in Filipino (Tagalog)
Advance in English
LANGUAGE
MS Word
MS PowerPoint
Excel
Crunhtime
Aloha Insight
Auditus Food Alert
Knowledge of quality management
systems
Knowledge of staff management
principles and practices
TECHNICAL SKILLS
Contact this candidate