CHRISTINE

DE LA CERNA

CAPTAIN WAITER

Mobile:

+965-********

Email:

adpdzs@r.postjobfree.com

LinkedIn:

https://www.linkedin.com/in/christin

e-dela-cerna-842802197/

Address:

Block 9, Al Mughira Street, Old Souk

Salmiya, Kuwait

CONTACT ME AT

Intend to build a career with

Leading Corporation with diverse

employees who are committed,

dedicated, and who takes pride in

what they do. This allows me to

explore myself fully and realized

my potential. I wish to work as key

player in a challenging and creative

environment.

PROFESSIONAL

SUMMARY

Always greet and welcome guests promptly in a warm and friendly manner.

Always thank and give fond farewell to guests conveying anticipation for their next visit.

Assist guest with table reservation.

Assist guest while seating.

Ensure guest are serviced within specified time.

When new servers are hired, trains them on a variety of subjects such as facility policies, processes for serving customers and any other corporate initiatives.

Inventory for cutlery and other service equipment in the restaurant weekly and monthly.

Manages and leads the team.

Ensure all duties are carried out in line with Company Policies & Procedures & Market guidelines.

Providing training files and validates new trainees. Monitoring and coaching team members behaviors (critical paths).

Coordinate daily Front of the House and Back of the House restaurant operations.

Controlled all aspects of safety, quality and productivity. Supervised shift operations of a 24/7 production unit. Communicates company goals, safety practices, and

deadline to team.

CAPTAIN WAITER (Select Kuwait)

Universal Food Company W.L.L.,

Kuwait City, Kuwait

April 28, 2021 to Present

WORK EXPERIENCE

BS HOTEL AND RESTAURANT

MANAGEMENT

Lourdes College

Cagayan de Oro City Philippines

Graduated March 2012

EDUCATION

Service with a smile and observed cleanliness and

orderliness of the area at all times.

Promoted new products, wrapped or packed orders.

Counted the beginning bank money together with the manager on duty.

Ensured that there is change available.

Greet the customers in a friendly way, and have return invitations to the customers.

Assisted in the kitchen when needed.

CREW MEMBER (Mc Donald's Kuwait)

Al Maousherji Catering co. W.L . L .,

Kuwait City, Kuwait

February 15, 2013 to February 15, 2016

Deliver superior service and maximize customer satisfaction. Respond efficiently and accurately to customer complaints. Preparing and serving customers order.

Completing opening preparations, meat and produce. Control operational costs and identify measures to cut waste.

Create detailed reports on weekly, monthly and annual revenues and expenses.

Promote the brand in the local community through word-of- mouth and restaurant events.

Trained new employees on proper customer service

practices and operational standards.

Manages and leads the team.

Communicates company goals, safety practices, and

deadline to team.

Motivates team members and assesses performance.

Keeps management updated on team performance.

Supporting in organizing employee rotation and ensure it is implemented as per the business needs

Going extra mile and positively engaging with our customers by building loyalty that extend and last.

Organizing the office, filling of daily company files. Communicate shift issues with other managers during shift change.

Completion of Kitchen Line Checks

Cashing out cashier at the end of the shift.

Sending daily reports.

CREW MEMBER (Five Guys Kuwait)

- MIT s ince 2019

Al Sayer Franchising Co. W.L . L .,

Kuwait City, Kuwait

February 21 2016 to April 25 2021

Organizational skills

Communication skills

Problem assessment and analysis

Decision-making

Delegation

Teamwork

Coaching

Conflict management

Adaptability

Stress tolerance

Counselling

CORE

COMPETENCIES

MIT of the year – Five Guys

Restaurant (December 15, 2018)

Best in Cashier – Five Guys

Restaurant (December 28, 2016)

Employee of the month of August –

McDonald’s Kuwait( 2014)

Employee of the month of November

– McDonald’s Kuwait ( 2013)

Best in Customer Service- Five Guys(

December 15, 2019)

TECHNICAL SKILLS

Fluent in Filipino (Tagalog)

Advance in English

LANGUAGE

MS Word

MS PowerPoint

Excel

Crunhtime

Aloha Insight

Auditus Food Alert

Knowledge of quality management

systems

Knowledge of staff management

principles and practices

TECHNICAL SKILLS

Contact this candidate