Insurance Coordinator Front Desk

Sedra Patrick

832-***-**** ● Houston, TX ● *********@*****.***

Experienced clinic operations manager, with extensive EHR, insurance verification and claims experience.

EXPERIENCE

Sr. Administrative Assistant Nov. 2019 – March. 2020

Primarily Kids Pediatric Dentistry Houston, TX

Managed all front desk operations that included point of sale and mail in collections, appointments. Conducted consultations for treatment and discuss financial arrangements. Liaison for front staff to ensure patient flow was sufficient and provided resolutions for any conflicts.

Clinic Manager Sep. 2016 – Nov. 2019

University of Texas Houston, TX

Managed all business development for 2 Pediatric clinics in the Houston Medical center with 400+ students. Directly influenced growth of existing student base by developing strong relationships with referral clinics and feeder organizations and cultivating domestic and international student enrollment.

•Significantly increased student enrollment year after year and doubled university international student enrollment in less than 3 years.

•Managed and Coordinated all activities for administrative staff and resident functions of the clinic.

•Functioned as the clinic liaison to referring physicians, vendors, the public, and other departments within the institution as needed for the clinic.

•Performed monthly chart audits resulting in AR of less than 5%.

Administrative Assistant II Dec. 2009 - Dec. 2016

University of Texas Houston, TX

•Responsible for day-to-day front desk operations including supervising clerical staff to ensure the clinic operates in an efficient manner, tracking, and timely resolution, as well as technical support to 15+ staff, 25+ faculty, and 500+ students for a course of 15 years.

•Coordinated and managed special projects and marketing activities in conjunction with the department Director and Manager.

•Managed Human Resources activities for direct reports in regard to: recruiting and selection, hiring and termination, training, professional development, mentoring, counseling, performance evaluations, and salary planning. Performed other duties as assigned.

Insurance Coordinator Sep. 1998 - Dec 2009

University of Texas Houston, TX

•Maintained and reconciled complex financial and statistical reports using required knowledge of departmental policies and procedures.

•Provided coaching and mentoring to team in improve the overall patient experience. Performed assessments to identify staff strengths and weakness, providing redirection as needed. Recruited top talent, and motivated the team through frequent communication and strategic direction.

Senior Support Specialist Oct. 1995 – Sep. 1998

University of Texas Houston, TX

•Maintained and submited patient’s insurance claims, posted insurance payments. Verified insurance prior to visits and obtained additional authorizations. Reviewed EOBs with patients and provided other front desk resolutions as needed.

EDUCATION

University of Houston-Downtown Bachelor of Science in Interdisciplinary Studies Dec. 2020

•GPA: 3.2/4.0

•Minor in General Business

•Minor in Psychology

•Honor Society, PSI Chi Honor Society, Collegiate Leadership & Achievement Society; Volunteer, Houston Food Bank

SKILLS

WAN, LAN, VPN, QSI, People Soft, Dentech, Eagle Soft, Axium, TMHP, HTML Windows Android Junos OS Juniper Switches Networking

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