Software Consultant Project Manager

JUNED SAYED

PMP ITIL MCSE MCSA

647-***-**** *****.*****@*****.*** Milton, ON

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BACKGROUND

Senior Project Manager / Program Manager with over 15 years of extensive IT experience in North America, Europe and Asia. Expertise in web portal deployments, modernizations & migration projects, SaaS implementations and DevOps automation. Adept in delivering strategic and complex programs / projects with multi-million dollar budgets by using onsite–offshore models. Helped numerous clients in diverse industries achieve their mission-critical digital transformation goals on web & mobile channels. Able to foster strong relations with business partners, executives & clients by leveraging technical, business and financial acumen. Received excellence awards for surpassing expectations on timeline, budget, quality & CSAT targets. EXPERIENCE

CGI Inc, Senior Consultant (Feb’17 – Present)

Delivering strategic enterprise projects/programs for CGI’s Big 5 Canadian banking clients primarily in staff augmented roles by leading cross-functional (IT & Business) teams on disparate technologies. Some of the key assignments are enlisted below.

Sr. Project Manager, CIBC - Capital Markets (Aug’21 – Present) Currently leading Online Brokerage Platform transformation project and responsibilities include seed

& business case funding, providing fiscal oversight, resource planning, establishing governance, IT- Business alignment and reporting progress to executives. Program Manager, RBC - T&O (Jan’21 – Aug’21)

Led Bill C86 Express Consent - a regulatory program to ensure every product or service within Retail and Commercial banking had client’s consent captured with full reconciliatory compliance. Responsibilities included securing business case funding and assigned project managers to plan and manage scope, deliverables, budget, delivery schedule, analyse & mitigate program risks, and produce program reports for management and stakeholders. [ Budget : 12M ] Sr. Project Manager, CIBC - Digital (Jun’19 – Dec’20) Led inter-dependent transformation initiatives for Digital Business Banking. Responsibilities included establishing governance, vendor management, seed & business case, providing fiscal oversight, IT- Business alignment and reporting progress to management. Summary of the key projects below.

• Digital Business Onboarding created a digital channel for small business clients to sign up online for Smart Banking for Business without personally going in to a CIBC branch. [ Budget : 7M ]

• Smart Banking for Business (SBB) Release 2 project enabled single sign on (SSO) for business banking clients between SBB and Online Banking portal. [ Budget : 4M ]

• Business Contact Centre Digitization initiative gave Channel / Production Support teams the capability to publish outage alerts to clients. This significantly reduced client call volumes to business contact centres during planned outages. [ Budget: 1M ] Program Manager, CIBC - Capital Markets (Aug’18 – May’19) Led a CGI team of Developers, UX-UI specialists, QAs, DevOps SMEs and Technical Architects for delivering FX projects for Alternate Solutions Group using onsite-offshore delivery model.

• Canada Post - Foreign Cash is an online banking channel that allows CIBC customers and customers of its White Label clients to order foreign currency. With implementation of this project, Canada Post offered foreign currency to its clients using CIBC’s FX portal. [ Budget : 1.2M ]

• Simplii FXC Cash project enabled Simplii clients to order foreign currency through Simplii Financial deposit accounts and lines of credit using the existing CIBC FX platforms thereby increasing revenues for CIBC Capital Markets. [ Budget : 600K ]

• Implemented DevOps to automate build & deployment (CI/CD) process reducing deployment times from 2 hours to 15 mins, increased frequency and dropped failure rate. [ Budget : 250K ] Sr. Project Manager, CIBC – CBPT (Feb’17 – Jul’18) Managed CGI Tech SMEs on Cash Management Online and Smart Banking for Business programs, mentored junior PMs and set up governance for client escalation & defect management. PROFILE SUMMARY

CERTIFICATIONS

• PMP

• ITIL Foundation

• MCSE - SharePoint

• MCSA – Office 365

• SFC - Agile

DOMAINS

• Banking

• Aviation

• Healthcare

• Oil, Gas & Petrochem

• Railways & Mining

METHODOLOGIES

• Waterfall

• Agile ( Scrum & JAD )

CLOUD TECH

• Office 365 & Azure

Google Workspace

PM TOOLS

• MS Project & Planview

• JIRA & HP ALM

MS Visio & MS Office

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JUNED SAYED, PMP

2 of 2

IT Consultant, Emirates Airlines (Aug’15 – Sep’16) Led complex, enterprise wide projects as a subject matter expert on Enterprise Content Management and helped Emirates Technology Solutions team achieve strategic business objectives. Mobile app for aircraft maintenance resulting in USD 1.5 million annual saving Delivered a state of art Android app that provided visual search of cabin seats, drilldown of various components for part ordering and defects history of seats. Feasibility study for Paperless Cockpit initiative worth USD 2 million for Flight Ops BU Evaluated existing business processes, performed Gap analysis, and proposed device agnostic ECM and unified communication solutions built on O365 – Yammer – Skype platforms. Deduced OPEX & CAPEX costs for solution lifecycle, performed CBA and computed ROI to facilitate Buy vs. Build decision. Portal migration & enhancement projects for Cabin Crew BU Managed all phases of software development lifecycle (SDLC) and organized sprint meetings with the development & QA teams to ideate technical approaches. Project Manager, Naizak (Jun’10 – Aug’15)

Managed over 25 projects deploying Portals, Websites, CRM systems & IT Helpdesks and handled assignments worth USD 2 million with teams of up to 18 resources. Digital Transformation for Abdulkarim Holding for Paperless Office Initiative Successfully delivered Kofax integrated SharePoint 2013 solution for automatic routing of scanned documents (including classified artefacts) to achieve paper-to-paperless mission. Managed team of 12 technical resources spread across 5 distinct areas - Analysis, Configuration Management, Implementation, QA and Training

eForms Automation for SAPIN to implement Business Process Management Managed a team of developers, UX/UI engineers, system admins and QAs to develop processes to improve quality and increase productivity in the areas of data quality and IT support service while moving towards a Six Sigma Quality standard.

Microsoft VTSP

Worked for Microsoft Arabia as Virtual Technology Specialist and assisted Microsoft in delivering demos, proof of concepts and seminars on SharePoint platform. Sr. Software Engineer, Vistaar Systems (Dec’09 – Jun’10) Led a team of software programmers to improve product quality by developing service packs and drops for clients like Hitachi, GE, AMD, etc.

Software Consultant, Abyss & Horizon Consulting (Sep’09 – Dec’09) Internationalized UI for Hitachi’s Client Light Ex by writing MBCS porting code. Software Engineer, Geometric Ltd (Jul’06 – Jun’09) Implemented new modules for SolidWorks CAD software and enhanced existing features. EXPERTISE

• ECM

• Portals

• BPM

• CRM

• SharePoint

• Training

• Mentoring

FRAMEWORKS

• ITIL

• COBIT

PROGRAMMING

• C++, VC++ & C#

• Java

• VBA

• HTML & CSS

• JavaScript

• XML

STANDARDS

• PMBOK

• BABOK

AFFILIATIONS

• PMI

• IIBA

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