Customer Service Sales Associate

Profile

Motivated, hard working … thrives in fast-paced, challenging environments.

Superior customer service skills … strong written, oral communication abilities.

Fast learner … can contribute effectively as individual or as a team member

Education

Related Coursework:

Bachelor of Science, Occupational Therapy Continuing

York College, City University of New York

Expected Graduation May, 2014

Bachelor of Science, Biology May, 2002

York College, City University of New York

Pre-medical course: Molecular and Genetics Biology, Biochemistry, Microbiology, Biostatistics, Structural and Developmental Biology.

Familiar with DNA recombinant and replication techniques, and reading DNA sequences.

Experience

Management

Advised clients about products based on customers and locations, which greatly increased sales for clients and company.

Created compelling products presentations and helped clients develop merchandising displays.

Supervised and mentored three shipping and sales clerks

Customer Service

Collaborated with clients to determine needs and recommend appropriate products.

Cultivated clients relations to improve service satisfaction and increase repeat sales by 40%.

Administrative

Developed database to better manage client contact information.

Accurately maintained merchandise shipped and received records.

Managed efficient filing system.

Prepared and tracked invoices.

Work History

Car Service Operator, SELF EMPLOYED, New York City, NY 2008-Present

Sales Associate, Ravel Inc. 1999-2008

Skills

MS Word and Excel

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