Customer Service Lead Teller

Carmen Rosado

**********@***.*** 860-***-****

Experience

Customer Service Supervisor Jan 2018 - Present

Burlington, Farmington, US

Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.

Strategizing and monitoring daily activities of customer service operation. Assisting customer service staff with duties where required. Training staff in areas of customer service and company policies. Managing cashier coverage and customer flow to ensure proficient customer service. Monitoring and authenticating returns, exchanges and voids. Investigating and solving customer service complaints. Assisting with development and implementation of service policies, and explaining these to staff and customers. Maintaining documentation pertaining to customer service department activities. Performing additional duties where needed.

Lead Teller Jan 2013 - Jan 2018

Dunbar Armored, New Britain, US

Maintained all cash drawer balances and audits according to policy and schedule. Supervised other bank tellers and their cash drawers. Searched for causes of overages or shortages when teller's drawer does not balance correctly. Trained new tellers in bank practice and procedure. Provided access to the vault and safety deposit boxes. Replenished and troubleshoots ATM machines.

Verify and process large business' deposits.

Daily balancing of all department transactions and drawers. Carries money to the vault and audits the vault regularly under Dual Control. Relay information to bank officials; may create reports at the end of each shift for reference. Pharmacist Technician Jan 2008 - Jan 2013

Rite Aid, New Britain, US

Supported pharmacological services by stocking, assembling, and distributing medications. Helped health care providers and patients by greeting them in person and by phone, answering questions and requests, and referring inquiries to the pharmacist. Maintained pharmacy inventory by checking pharmaceutical stock to determine inventory level, anticipating needed medications and supplies, placing and expediting orders, verifying receipt, and removing outdated drugs. Maintained a safe and clean pharmacy by complying with procedures, rules, and regulations. Protected patients and employees by adhering to infection-control policies and protocols. Organized medications for pharmacist to dispense by reading medication orders and prescriptions, preparing labels, calculating quantities, and assembling intravenous solutions and other pharmaceutical therapies. Skills & Specialization

Audits, Auditing, Pharmacy, Inventory, Stocking, Greeting, Documentation, Cashier, Service Department, Customer Service