DAWN KHUMALO

Name : Dawn Mamsie Khumalo

Date of birth : 06.06.70

Marital status : Single

Sex : Female

Profession/Specialization : Service Delivery Officer

Company : Eskom Holdings (Pty) Ltd

Years with firm : 17 years (with Eskom)

Resigned : 2017 June

Nationality : South African

Designation : Service Delivery Officer

Drivers License : Yes

Contact : 078*******

E-mail Address : adpds8@r.postjobfree.com

KEY QUALIFICATIONS:

Grd 12

Computer Practice N4

PR

Safety Representative

MS Front Page 2003

Project Management

Hyperwave Document Management

Service Delivery on job training

KEY EXPERIANCE

Event Coordination

Personal Assistant to senior management

Office Administration

Communications Representative for the CIO’s office

Project Coördinator

Training on HP, Rico and Sharp Machines

Project Coördinator

Service Delivery officer

EXPERIENCE RECORD:

Experience working at Embassy Consulting (Hospitality)2020

Front desk operator

Guest check in and out assistance

Reservations booking assistance

1997-1999: Entrepreneurial Development Southern Africa (NGO) Kimberley

·During this time I was a PA for Mr T.Ngwenya I would do all the admin and events arrangement for our certification ceremonies.

1999-2001: Inter Technique Contracting Kimberley

·During these years I was a PA for Mr D.Jacobs, would do all the admin and diary keeping. I was also in charge of leave records for all employees.

2001-2003: Eskom Kimberley

·I was an admin support for the walk in centre; I was doing all the admin for my Manager Ronel Coetzee & Employees at Customer Service. Checking of bills and phoning customers for payments was also what I did.

2003-to date: Eskom Megawatt Park (JHB)

·PA to Manager Zanele Nyoka & Rajen John, I do all the admin work for the department and project Admin. I am also a Safety Representative. I do Events Management for the Department and Corporate division. I have co-ordinated events at the Gallagher Estate and at the Castle at Kyalami

2010 & 2017: Eskom Megawatt Park (JHB)

·I am currently a Service Delivery officer for HP, Ricoh and Sharp, reporting to Pierre Steyn. Eskom has contracted the three suppliers to service the business with the printers. This is a Nation Wide project. I am involved with suppliers and customers that are our end users in all the nine provinces. Some of my outputs are to make sure that users have drivers installed to be able to use the machines and coordinate the training with the supplier including applying and deliver of the units in different areas.

·Having to make sure that all the suppliers keeps their end according to the SLA signed by both Eskom and suppliers. I also work with supplier making sure that all their reports are up to date with what we have received and requested, I also follow up on outstanding and new applications. Making sure that all our equipment are running and working to service the end user. I also work with T-system who is our IT support within Eskom making sure that all the machines can be monitored and seen on the tracking system for maintenance and support.

·Support team manager by procurement, deployment and control of distribution of IT assets for business.

·Liaise with Suppliers and approve of stock requirements.

·Maintain stock levels and keep track of inventory

·Report of stolen and damaged stock

·Assist ICT & Business Manages with ad-hoc Administration

·Maintain relationship with Vendors and supplies

KEY EVENTS MANAGED

·Personal Assistance

·IT Day @ MWP

·Woman’s Day

·Year End Function

·Service Delivery – Print service

I have portfolios for the above events.

Front Desk operation Hospitality industry 2019-2020

EDUCATION:

Tertiary Education

Northern Cape College : Computer Practice N4

PRISA :

Public Relations Certificate

Eskom :

Eskom Health & Environment Representative

Advance Concepts Computer Training Centre :

Project Management :

MS Front Page

KEYBASE

Eskom :

ISO 9001:2008 :

Hyperwave Document Management

Allied Business International Home

Eskom : SAP

PROFESSIONAL AFFILIATIONS:

·Member of the OPSA

·Member of PR

LANGUAGES:

READING WRITING SPEAKING

English Excellent Excellent Excellent

Afrikaans Good Good Good

Zulu Excellent Excellent Excellent

Xosa Good Good Good

Setswana Average Average Good

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