Public School Support Associate
Resume:
Vijeta Singh
******.*******@*****.*** 602-***-**** 3136 w rose garden lane, phoenix, Az 85027
Executive Summary
I am an experienced professional who worked in multiple cross functional projects and industries. I have started my carrier with learning & development trainer, then did my internships with multiple media agencies like Times of India, Tata Motors and All India Radio. Later I have worked with Amazon.au as “Selling Partner Support Associate”. I love working in challenging environment. I am hard working, creative, optimistic and pet lover.
Professional Experience
Amazon Development Center
2.5+ yrs.
Bangalore, India
Selling Partner Support Associate – Amazon.au
Jan 2018-feb 2019
Worked with sellers from multiple region/countries like China, Australia, UK. Indonesia.
Trained in Merch@, Fulfillment by Amazon (FBA), GTIN, Seller Central & other tools.
Mentored team of five resources.
Managed Account Settings for Sellers.
Managed Orders for Sellers.
Managed Inventories for Sellers.
Managed Payment for Sellers.
Managed Returns/Refund and Claims for Sellers.
Worked as Case Manager and provided prompt and effective resolution to seller
Provides prompt and efficient service to Amazon Sellers through phone, email & chat.
Works with multiple technology applications and features to resolve Seller contacts.
Demonstrates ownership of every Seller interaction to achieve.
Successful first-time resolution on all contacts.
Demonstrates effective, clear and professional written and oral communication and attention to detail.
Maintained positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
Ability to embrace constant change with flexibility and good grace.
Ability to multi-task successfully.
Demonstrate appropriate sense of urgency for contact response.
Time in the face of variable workflow
Demonstrates effective communication, composure, and professional attitude.
Enthusiasm and strong self-motivation.
Language: Bilingual English/Hindi with 90% proficiency in both languages
Language proficiency: English
Selling Partner Support Associate– Amazon.in
Sept 2016-Dec 2017
Worked with sellers from all over India.
Trained in Merch@, Fulfillment by Amazon(FBA), GTIN, Seller Central & other tools.
Managed Account Settings for Sellers.
Managed Orders for Sellers.
Managed Inventories for Sellers.
Managed Payment for Sellers.
Managed Returns/Refund and Claims for Sellers.
Worked as Case Manager and provided prompt and effective resolution to seller
Provides prompt and efficient service to Amazon Sellers through phone, email & chat.
Works with multiple technology applications and features to resolve Seller contacts.
Demonstrates ownership of every Seller interaction to achieve.
Successful first-time resolution on all contacts.
Demonstrates effective, clear and professional written and oral communication and attention to detail.
Maintained positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
Ability to embrace constant change with flexibility and good grace.
Ability to multi-task successfully.
Demonstrate appropriate sense of urgency for contact response.
Time in the face of variable workflow
Demonstrates effective communication, composure, and professional attitude.
Enthusiasm and strong self-motivation.
Language: Bilingual English/Hindi with 90% proficiency in both languages
Language proficiency: English
Unify IT Solutions
6 months
Hyderabad
Business Development Executive
Feb2016-Aug2016
Achieves staffing objectives by recruiting and evaluating job candidates; advising managers; and managing relocations and intern program.
Establishes recruiting requirements by studying organization plans and objectives and meeting with managers to discuss needs.
Builds applicant sources by researching and contacting community services, colleges, employment agencies, recruiters, media, and internet sites; providing organization information, opportunities, and benefits and making presentations.
Determines applicant requirements by studying job description and job qualifications.
Attracts applicants by placing job advertisements, contacting recruiters, and using newsgroups and job sites.
Determines applicant qualifications by interviewing applicants, analyzing responses, verifying references, and comparing qualifications to job requirements.
Arranges management interviews by coordinating schedules; arranging travel, lodging, and meals; escorting applicant to interviews; and arranging community tours.
Evaluates applicants by discussing job requirements and applicant qualifications with managers and interviewing applicants on a consistent set of qualifications.
Manages new employee relocation by determining new employee requirements, negotiating with movers, arranging temporary housing, and providing community introductions.
Covered almost every state in USA for placing resources.
Ambition Institute of Technology
6months
Banaras
Language Trainer– Learning & Development
July 2015-Jan 2016
Performed the tasks of planning and teaching lessons to develop speaking and writing skills
Monitored and evaluated the performance of students by developing and assigning readings and giving quizzes
Encouraged and motivated students during the learning process through use of effective lesson planning
Successfully developed curriculum based on level 0 - 5
Attended certifying workshops to conduct testing of Oral Proficiency
Times of India
2 months
Delhi
Intern – Journalism
May 2014-June 2014
Provided compelling coverage or both anticipated and breaking news.
Wrote and delivered high quality articles under very tight deadlines and in high stress situations.
Covered an array of topics with specialization in city/local government, legal, and environmental issues.
Tata Motors
2 months
Jamshedpur
Communication Intern
May2013-June2013
Determining past coverage of story topics through research
Reporting, researching, and writing stories for the print edition of the magazine
Writing different department related articles
All India Radio
2 months
Jamshedpur
Radio Jockey Intern
May2012-June2012
Collaborate with other interns to construct an engaging two-hour on-air program.
Demonstrate exuberance and zeal to encourage the hospital's patients and their families.
Operate a switcher and studio board.
Provided advice and instruction regarding topic organization and show flow to fellow studio members.
Education
Banaras Hindu University (BHU)
Varanashi, India
Master’s in art (English Literature)
Bachelor’s in Journalism and mass communication
2014–2016
2011-2014
Bachelor’s in art (English Literature)
2011–2014
School
Motilal Nehru Public School
Jamshedpur, India
Intermediate (class 12th) ISC Board
2010–2011
High school (class 10th) ICSE Board
2008–2009
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