Public School Support Associate

Vijeta Singh

adpdri@r.postjobfree.com 602-***-**** 3136 w rose garden lane, phoenix, Az 85027

Executive Summary

I am an experienced professional who worked in multiple cross functional projects and industries. I have started my carrier with learning & development trainer, then did my internships with multiple media agencies like Times of India, Tata Motors and All India Radio. Later I have worked with Amazon.au as “Selling Partner Support Associate”. I love working in challenging environment. I am hard working, creative, optimistic and pet lover.

Professional Experience

Amazon Development Center

2.5+ yrs.

Bangalore, India

Selling Partner Support Associate – Amazon.au

Jan 2018-feb 2019

Worked with sellers from multiple region/countries like China, Australia, UK. Indonesia.

Trained in Merch@, Fulfillment by Amazon (FBA), GTIN, Seller Central & other tools.

Mentored team of five resources.

Managed Account Settings for Sellers.

Managed Orders for Sellers.

Managed Inventories for Sellers.

Managed Payment for Sellers.

Managed Returns/Refund and Claims for Sellers.

Worked as Case Manager and provided prompt and effective resolution to seller

Provides prompt and efficient service to Amazon Sellers through phone, email & chat.

Works with multiple technology applications and features to resolve Seller contacts.

Demonstrates ownership of every Seller interaction to achieve.

Successful first-time resolution on all contacts.

Demonstrates effective, clear and professional written and oral communication and attention to detail.

Maintained positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.

Ability to embrace constant change with flexibility and good grace.

Ability to multi-task successfully.

Demonstrate appropriate sense of urgency for contact response.

Time in the face of variable workflow

Demonstrates effective communication, composure, and professional attitude.

Enthusiasm and strong self-motivation.

Language: Bilingual English/Hindi with 90% proficiency in both languages

Language proficiency: English

Selling Partner Support Associate– Amazon.in

Sept 2016-Dec 2017

Worked with sellers from all over India.

Trained in Merch@, Fulfillment by Amazon(FBA), GTIN, Seller Central & other tools.

Managed Account Settings for Sellers.

Managed Orders for Sellers.

Managed Inventories for Sellers.

Managed Payment for Sellers.

Managed Returns/Refund and Claims for Sellers.

Worked as Case Manager and provided prompt and effective resolution to seller

Provides prompt and efficient service to Amazon Sellers through phone, email & chat.

Works with multiple technology applications and features to resolve Seller contacts.

Demonstrates ownership of every Seller interaction to achieve.

Successful first-time resolution on all contacts.

Demonstrates effective, clear and professional written and oral communication and attention to detail.

Maintained positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.

Ability to embrace constant change with flexibility and good grace.

Ability to multi-task successfully.

Demonstrate appropriate sense of urgency for contact response.

Time in the face of variable workflow

Demonstrates effective communication, composure, and professional attitude.

Enthusiasm and strong self-motivation.

Language: Bilingual English/Hindi with 90% proficiency in both languages

Language proficiency: English

Unify IT Solutions

6 months

Hyderabad

Business Development Executive

Feb2016-Aug2016

Achieves staffing objectives by recruiting and evaluating job candidates; advising managers; and managing relocations and intern program.

Establishes recruiting requirements by studying organization plans and objectives and meeting with managers to discuss needs.

Builds applicant sources by researching and contacting community services, colleges, employment agencies, recruiters, media, and internet sites; providing organization information, opportunities, and benefits and making presentations.

Determines applicant requirements by studying job description and job qualifications.

Attracts applicants by placing job advertisements, contacting recruiters, and using newsgroups and job sites.

Determines applicant qualifications by interviewing applicants, analyzing responses, verifying references, and comparing qualifications to job requirements.

Arranges management interviews by coordinating schedules; arranging travel, lodging, and meals; escorting applicant to interviews; and arranging community tours.

Evaluates applicants by discussing job requirements and applicant qualifications with managers and interviewing applicants on a consistent set of qualifications.

Manages new employee relocation by determining new employee requirements, negotiating with movers, arranging temporary housing, and providing community introductions.

Covered almost every state in USA for placing resources.

Ambition Institute of Technology

6months

Banaras

Language Trainer– Learning & Development

July 2015-Jan 2016

Performed the tasks of planning and teaching lessons to develop speaking and writing skills

Monitored and evaluated the performance of students by developing and assigning readings and giving quizzes

Encouraged and motivated students during the learning process through use of effective lesson planning

Successfully developed curriculum based on level 0 - 5

Attended certifying workshops to conduct testing of Oral Proficiency

Times of India

2 months

Delhi

Intern – Journalism

May 2014-June 2014

Provided compelling coverage or both anticipated and breaking news.

Wrote and delivered high quality articles under very tight deadlines and in high stress situations.

Covered an array of topics with specialization in city/local government, legal, and environmental issues.

Tata Motors

2 months

Jamshedpur

Communication Intern

May2013-June2013

Determining past coverage of story topics through research

Reporting, researching, and writing stories for the print edition of the magazine

Writing different department related articles

All India Radio

2 months

Jamshedpur

Radio Jockey Intern

May2012-June2012

Collaborate with other interns to construct an engaging two-hour on-air program.

Demonstrate exuberance and zeal to encourage the hospital's patients and their families.

Operate a switcher and studio board.

Provided advice and instruction regarding topic organization and show flow to fellow studio members.

Education

Banaras Hindu University (BHU)

Varanashi, India

Master’s in art (English Literature)

Bachelor’s in Journalism and mass communication

2014–2016

2011-2014

Bachelor’s in art (English Literature)

2011–2014

School

Motilal Nehru Public School

Jamshedpur, India

Intermediate (class 12th) ISC Board

2010–2011

High school (class 10th) ICSE Board

2008–2009

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