Account Representative Manager
Resume:
Curriculum Vitae of Wally Piphious Adams
Wally Adams
Account Manager
Henley on Klip, Gauteng
*********@*****.*** / *******@*******.***
I am a highly experienced account manager and marketing management professional with 20 years' experience working in challenging roles in the telecommunications sector with Telkom. I started out in 1995 as an Account Representative and grew along the ranks becoming a Sales supervisor and, Account Development Manager and Account Manager. This career progression based on merit is testament of my continuous improvement philosophy. My experience covers driving sales and marketing strategies and managing large accounts for reputable clients in diversified sectors. I possess acute business technology sales and relationship management skills able to design, plan and implement bespoke enterprise solution sales that ensure and enhance profitability. Competencies include all round marketing management with expertise in relationship management, new business development, strategic marketing, product management, business intelligence and business requirement analysis. Strong business management competencies with skills in managing service level agreements, contracts, accounts, client relations, finance and commercial processes.
Willing to relocate anywhere.
Skills
Account management, B2B, B2C and marketing management
Additional Information
PROFESSIONAL SKILLS
• Strategic Sales and Marketing Management
• Account Management
• Pre-Sales and Solution Selling
• B2B and B2C Sales
• New Business Development
• Product Management
• Relationship Management
• Strategic Business Management
• Contract Management
Channel Management
• Leadership, Motivation & Mentorship
QUALIFICATIONS
2007 Key Accounts Management for Sustainable Advantage, IMM 2004 Short Course
The 7 Habits of Highly Effective People Short Course
COMPUTER SKILLS
•Advance MS Office Suite Packages
VISION
" To utilise my skills and experience in enhancing shareholder value
Personal Information
Surname : Adams
First Name(s) : Wally Piphious
Known as: Wally
Job Title: Account representative: SME Sales
Date of appointment: 1995 January 02
I D Number: 690**********
Race: Coloured
Gender: Female
Driver’s Licence: EB
Disability: Yes
Disability Type: Physical right paralysis
Nature of Disability: Spinal cord injury which resulted walk guant and I cannot walk as fast as I used to prior to my accident and writes slower than my abled peers
Contact number: (+27 ) 64 170 6314
Email: *********@*****.*** /
*******@*******.***
Physical Address: Penny Lane on Burnham Unit 7 687 Burnham Road Henley on Klip 1962
Other languages
Afrikaans –speak, read and write fluently
English –speak, read and write fluently
French –speak read and write beginner
Northern Sotho –speak, read and write fluently
Ndebele –speak, read and write fluently
Portuguese –speak, read and write intermediate
South Sotho –speak, read and write fluently
Xitsonga -speak read and write beginner
Spanish – speak
SiSwati –speak
Company name: Telkom SA
Service Organisation/Group: Small Medium Business Services
Region: Gauteng Central
Promoter’s Name: Ms. Lungelwa Sphambo
Promoter’s Phone: 081-***-****
Educational Background: East rand Senior Secondary School
Highest Standard /Grade: Grade 12 (Standard 10/Matric
Year of completion: 1989
Subjects Passed: English First Language, Afrikaans
Second Language, Economics,
Business Economics, Geography,
Biology
Highest Education: IMM Diploma in marketing management
Year of Completion: 2002 March 15
Work Experience
Employer: Telkom SA
Job Title: Account Representative:
Period: 1995 January 02 -1999 December 31
Job Level: AR1
Scope of work done
Roles-selling consumer products like private payphones and public-phones. Liasing with customers in assisting them on viability of business of payphones. Managing assets and revenue, relationship management in building strong ties with external and internal stakeholders and strategic partners from other companies and community leader, as a whole to get buy in for minimising fraud and vandalism of the payphones in the township. Involved in promotions like in- store promotions and The Rand Easter Show. Also been involved in competitive research like being the eyes and the ears of the company.
Telkom SA
Sales supervisor
03 January 2000 to 31 December 2002
Promoter: Johan Coetzer
Scope of work Done: Managing a team of 20 people in a special projects of selling value added services, in order to curb churn. Selling public payphones, in-store retail promotions, like in Shoprite, Post – Offices and strengthening relationships with other stakeholders .
Telkom SA
Account Manager
Telkom January 2010 to March 2016
Scope of Work Done: • Responsible for multimillion sales accounts for the division, relationship building and company liaison officer, also responsible for customer specific solutions like end to end data products
Account Development Manager
Promoter : Charmaine Dube- 081-***-****
email ******@******.**.**
Telkom January 2003 to December 2009
Scope of Work Done: Relationship and service manager Responsible for vendor training and their staff on Telkom products, Business procedures (SLA) and in-store promotions. Educate customers also responsible for major campaigns and promotions. Competitive research meaning being eyes and ears of Telkom SA in terms of finding out what our competitors are doing and all their involvement in order to counteract them. Lease with external and internal stakeholders in new developments on malls premiere contracts at an elementary level for Telkom to put up their network for customers to be able to have access to ADSL, VDSL, and Optic fibre. I was also responsible for new residential developments from signing off of contracts until projects are finished and offer all required services when residents move in. Asset management, overlooking Telkom's assets places to ensure that they are accessible at strategic positions for revenue streams. Premiere contracts for payphones to be installed in malls or centres and maintain those which already exist. Internal and external stakeholders’ management, competitive research management, exhibitions and promotion of Telkom consumer products and sales. Channel management of calling cards
Additional information
Compassionate, good listener, perform outstandingly well under-pressure, open door policy, multi lingual, good negotiator, strategist in marketing and business and good presenter.
Performance Awards in Telkom
Belonged to 100 Percent Club for consistent over Hundred percent performance
Awarded Club Tau four times for outstanding performance
Leadership role -Public relations Officer of Young Marketers’ Development Forum
Applicable courses
Product training: SMBS Re-launch
Product training: Static IP
Telkom Business Sales
Love your work promotion
Business Mobile for Sales
EST-Split billing and billing hierarchy
Est-Business Internet Top –up Plans
EST –Business Internet Plans
EST-Corporate APN
EST-Business Voice Plans
EST-Business Voice closed user groups
Products &Services Customer Experience
CMSS: View Access-Res and Small Bus
Customer Relationship: Ambassador Programme
Manage key Accounts- Sustainable Advantage
Customer Care for performance
Time and Territory management for sales
Integrated Business Team project
Presentation Skills
Fundamentals of Financial management
Telkom Network: Introduction for Telkom Development Initiative Programme
7 Habits of Highly Effective People
First and Second Tier Product Training
Easi-coin Private payphone
Octophone
Info-connect Prepaid-phone
Tetabox: Product Sales
Induction for Sales and Marketing
Competition Law
Presentation Skills
REFERENCES
1.Name of referee SAREL VANDERWESTHUIZEN
Position ORGANISER, MARKETING&INFORMATION
Phone number 011*******
2.Name of referee JOHAN COETZER
Position SALES SUPERVISER
Phone number 031*******
3.Name of referee KHULEKANI KHUMALO
Position SALES SUPERVISER
Phone Number 011*******
4.Name of referee Mrs Marion Burger(Senior lecture)
Position Student
Phone Number 012*******
5.Name of referee Casey Manyama
Position PRO OF YOUNG MARKETERS DEVELOPMENT FORUM
Phone Number 083*******
Contact this candidate