Customer Service Relationship Banker

Sandhaya Dawra

***** ** **** ****** *** ***

Miami FL 33176

508-***-**** E-mail: *************@*****.***

Citizenship USA

QUALIFICATION SUMMARY

I have worked in fast-paced banking environment demanding superior customer service. Confident, professional, team player and friendly person committed to build up employer’s image for quality service. Capabilities include:

Cash handling and related transactions. Understand CSR/Teller standards.

Ability to resolve banking related customer issues.

Capable of processing ATM transactions

Basic computer skills, use of Microsoft Excel, Word and PowerPoint

EXPERIENCE HIGHLIGHTS

I have experience in banking involving processing every sort of transactions and at the same time keeping compliance with federal requirements that is filing of currency transaction reports, monetary logs, selling of bonds and redemption, cash handling, vault management, how not to go over and short & to stay in balance. Besides these, excellent customers interaction, how to make them feel at home, take care and to make them feel special. Try to keep the customer experience index high, which is good for bank rating as well as for business promotion. For my yearly review, always rated very high. As for as the punctuality concerned bank can count on me.

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RECENT EMPLOYMENT HISTORY

1.Teller III-SunTrust Bank.,Miami FL-Duties invoved processing customer transactions,custodian of ATM,Vault and Cash Dispenser

2Senior Relationship Banker- TCF Bank, Minneapolis, MN. Bank products sales and promotion. Accounts managements, banking transactions and customer service.

3Teller I- TD Bank, Shrewsbury, MA. Responsibilities: Handling cash, bank transactions, filing BSA reports, monetary log, selling bank products. Custodian of ATM machine. Backup duties for vault custodian.

4Teller I-Sovereign Bank, Framingham, MA. Responsibilities: Paying and receiving customer’s transactions. ATM transactions, making referrals for selling bank products.

COMMUNITY INVOLVEMENT

Committed to community service. Worked as volunteer in Worcester county Food Bank. The bank provides food to individuals and families having economic hardships.

EDUCATION AND TRAINING

Bachelor of Arts with Economics as Major.

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