Debt Collector Sales Consultant
Resume:
C U R R I C U L U M
V I T A E
R I Y A D H A N W A R U D D I N
2
To Whom It May Concern
I am a dynamic, enthusiastic, independent individual that strives for success in all aspects of life. I firmly believe that there is room for improvement in whatever we do with the end result being service excellence. I am intellectual and can handle almost any situation, even in a high-pressured environment. I possess excellent problem-solving skills; I am assertive and the decisions that I make are calculated and transparent leaving no room for miscommunication or confusion. I am determined and self- motivated to succeed in any endeavour I attempt. My work ethic is goal orientated; therefore, I give off my best at all times. A tactical and logical approach ensures me a successful culmination to any challenge.
These qualities together with, honesty and integrity hold me in good stead to fulfil the duties of a loyal and dedicated employee. Should I fit the criteria of your requirements, please contact me and I will available myself for an interview.
Thank you for considering my application, looking forward to your response. Regards
RIYADH
3
R I Y A D H A N W A R U D D I N
PERSONAL DETAILS
CONTACT DETAILS : 067*******
ID NUMBER : 850**********
DATE OF BIRTH : 22 February 1985
RACE : Coloured
GENDER : Male
LANGUAGES : English & Afrikaans
DRIVERS LICENCE : Yes
GEOGRAPHICAL PREFERENCE : Cape Town
EDUCATION
2004 Sir John Adamson High School
English
Afrikaans
Biology
Business Economics
Geography
Wood Work
All subjects passed on higher grade
KNOWLEDGE\SYSTEMS:
UNIX
1 year, Basic/Limited
AIX knowledge
1-2 years, Basic/Limited
SAP knowledge
1-2 years, Basic/Limited
System Administration
1-5 years, Solid Oracle
1-2 years, Basic/Limited CRM Administration
2-4 years Basic/Limited
4
(PCA) Payroll Administration knowledge
1 to 5 years (Certified)
Excellent Communication Skills: 4 to 5 years
Advanced Ms Office: 3 to 4 years
Troubleshooting Diagnosis: 3 to 4 years
Software Application Support: 3 to 4 years
Advanced Excel: 3 to 4 years
Pastel Payroll: 4 to 5 years
Pastel Evolution: 2 to 3 years
NAME OF COMPANY : IPSOS
EMPLOYED FROM : January 2020 – January 2021
POSITION : Tele – Marketing
DUTIES : Contact candidates on a provided database Daily achievement of target base
Persuade candidates to conduct a survey
NAME OF COMPANY : SAGE PASTEL PAYROLL & HR
EMPLOYED FROM : June 2012 – August 2018
POSITION ; Retentions Team Leader
DUTIES : Liaising with disgruntled customers
Provide feedback on NPS scores
Collection of unpaid renewal fees
Incident and task management via internal systems
Staff scheduling of Saturday and overtime work
Preparation of overtime forms
Sales call management
Telephonic deal closures
Quotation follow ups
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Achieving monthly targets and goals
Meeting of outgoing call stats
Logging leads
Customer support
POSITION : Training Sales Consultant
DUTIES : Dealing with inbound and outbound sales calls Ensuring monthly targets are achieved
Assisting customer with exam registrations
Logging of sales leads
Ensuring call stats are achieved daily
Closing deals telephonically
Assisting walk-in clients
POSITION : Retentions Consultant
DUTIES : Assist customer telephonically via email
Assist customer with payroll package amendments
Renew customer payroll packages
Ensure clients are assisted timeously
Submitting customer payments to finance
Log tasks to relevant departments for amendments
Provide customer with support and troubleshooting
Convince customer to retain payroll
Provide product knowledge to customer
POSITION : Sales Consultant
DUTIES : Calling and receiving sales calls
Selling upgrades and additional modules
Ensuring monthly targets are achieved
Following up of pending sales timeously
6
Ensuring that sales leads are logged
Canvassing of sales opportunities
Assisting walk-in clients
NAME OF COMPANY : CARFIND
EMPLOYED FROM : January 2011 – August 2011
POSITION : Website Sales Consultant
DUTIES : Liaise between client and dealership to ensure contact has been made
Inspire sales
Ensure deal goes through
Educate customer on new products and promotions on TATA
Meet monthly calls stats of 200 calls
Meet sales targets of 40 cars per month
REFERENCE : Kirill Levchenko
NAME OF COMPANY : IBM
EMPLOYED FROM : May 2009 – November 2010
POSITION : Server Operations
DUTIES : Administer all servers for SAB, Goldfields, Barclays, City Of Johannesburg and MTN
Ensure all backups run on scheduled time
Monitor and log Tivoli alerts to the Helpdesk
Prioritise high severity calls
Run SLA scorecards
Run Billing and reports on MTN
Monitor web applications timeously
SAP application administrations on SAB
7
REFERENCE : Abel Diloke (Shift Leader)
EMPLOYED FROM : May 2008 – May 2009
POSITION : Helpdesk Agent
DUTIES : Log approximately 150-150 calls and emails Remotely assist customers to resolve issues
Escalate any high severity calls as well as follow up every hour Log calls for all SB and ABI Staff, Resolvers, Regional Resolvers and Managers
Log any SAP related queries
Log Hardware and software calls
REFERENCE : Renate Quest (Team leader)
NAME OF COMPANY : FIRST NATIONAL BANK
EMPLOYED FROM : January 2008 – April 2008
POSITION : New Business Agent
DUTIES : Handle approximately 100-150 inbound calls per day Advise clients on status of a new application
Advise Attorneys, Estate Agencies and Branches on progress of applications
Follow up on applications
Advise clients on other bond products if acquired
Log a request for updates on applications
NAME OF COMPANY : STANDARD BANK
EMPLOYED FROM : August 2007 – January 2008
POSITION : Debt Collector
DUTIES : Handled approximately 100-150 inbound calls per day 8
Arranged with clients to settle their accounts
Updated customer details
Ensure monthly targets are adhered to
NAME OF COMPANY : HOLLARD INSURANCE COMPANY
EMPLOYED FROM : June 2007 – July 2007
POSITION : Administration Assistant
DUTIES : Conducted approximately 100 outbound calls per day Contacted clients to confirm details and inform them about changes that have taken place
Verify Customers personal details
Changed Customers personal details on the system
NAME OF COMPANY : VODACOM
EMPLOYED FROM : August 2006 – January 2007
POSITION : Contact Support Agent
DUTIES : Handled approximately 150 inbound calls per day Assisted customers with pin request
Black listed stolen phones
Assisted customers with sim swaps
Technical Support with internet access, GPRS, MMS Settings Assisted Customers with airtime vouchers
Confirmed if airtime vouchers were activated
Send client SMS to customers unlock call barring
Handle queries and ensure excellent service
Explained different products and promotions
Conducted approximately 50 outbound calls per day
Contacted clients to assist with cell phone queries 9
NAME OF COMPANY : FLEXICELL CALL CENTRE
EMPLOYED FROM : May 2006 – July 2006
POSITION : Call Centre Agent
DUTIES : Conducted approximately 50 outbound calls per day Call leads provided by company
Cold Calling
Sold Sim Cards with discounted airtime for Vodacom, MTN and Cell C
Explain products to customer
Convince customer to purchase the product
Educate customer about the benefits of the product Captured customer’s personal details
Process customer applications
NAME OF COMPANY : TOYS UNLIMITED
EMPLOYED FROM : January 2005 – December 2005
POSITION : Sales Consultant
DUTIES : Counter sales
Telephonic sales
Admin
Customer Services
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