Parts Manager Customer Service inventory control manager 50

Regina Brewer Edwards

540-***-**** • ********@*****.***

Permanent Address: 29 6th Street NE • Pulaski, VA 24301

FIXED OPERATIONS

Management professional in automotive industry with more than thirty years of experience in parts and some service, eighteen of which are managerial. Successful in hiring, training, motivating, and retaining quality personal by creating a positive work environment resulting in increased employee retention and excellent customer satisfaction. Established departmental goals, which are based on exceeding the expectation of customers, and continuously improving the service to our customers. I strive to provide an environment of mutual trust and respect and demand the highest ethical standards from staff.

SKILLS

Retail Star Operations

Customer Service Excellence

Team building/training/supervisor

Inventory management

Shrink/reduction/loss control

Profit and Loss Statement

Developed logistical delivery schedule to handle six plus surrounding counties

Set up and monitor online sales websites

Design floor plans for sufficiency in Parts and Accessories showrooms and warehouses for eight manufactures

CERTIFICATIONS

Ford Certification: Parts Manager

Chevrolet Parts Excellence Certification

Master Toyota Certified

Diamond Parts Manager Certified for Mitsubishi

Kia Parts Manager Certified

Subaru Parts Manager Certified

Chrysler, Jeep, Dodge Parts Master Certified

Forklift certification

Hazardous Material Certified

Reynolds & Reynolds Computer Systems Certified

CDK Global (formerly ADP) Computer Systems Certified

WORK EXPERIENCE

Parts Manager, Shelor Motor Mile, Christiansburg, VA 2000 – Present

Manage forty employees involving eight manufacturers in parts and accessories

Maintain schedule and daily operations in showroom and shipping and receiving warehouses

Resolve customer and employee concerns

Prepare all monthly parts returns

Inventory control

Parts Manager, Johnson Family Ford, Woodlawn, VA 1999 – 2000

Managed Ford parts department and assisted in service department as needed

Parts Associate, University Motors, Blacksburg, VA 1995 – 1999

Worked retail and technician counter

Managed shipping and receiving, as well as warranty return parts

EDUCATION

New River Community College, Dublin, Virginia 2 years, Business Management

Pulaski County High School June 1983

REFERENCES

Kelly Dame, Customer Relations & Trainer for Fixed Operations, Shelor Motor Mile; 20+ years

Earl Jones, Assistant Parts Manager, Shelor Motor Mile; 30+ years

Ginny Hagee, Teacher, Mayflower Christian Academy; 30+ years

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