Medical Transcriptionist Credit Specialist

CASEY SHUPE

BLACKSHEAR, GA ***** 276-***-****, **********@*****.***

PERSONAL STATEMENT

I am a friendly, loyal, and clearly dedicated individual who has an ambition to succeed in any environment. I enjoy learning new things and am always up to a challenge whatever the situation. I get along well with others, while also working efficiently on my own. I am seeking a position where I can develop and excel while giving my best to an employer.

EXPERIENCE

02/06/2015 TO 05/05/2016 Check n Go Clinton, Iowa CUSTOMER SERVICE REP.

● Financed loans

● Communicated daily with customers in person and on phone

● Western Union Agent

● Processed customer applications

● Handle payments by phone

● Handled cash on daily basis

● Responsible for opening and closing store on occasion

● Made bank deposits/transactions

● Filed Paperwork

● Made sure that customer information was kept private and secured

● Communicated and resolved issues with customers in a calm manner Summary

I handled transactions on a daily basis such as, Western Union transactions, money orders, bill pay, check cashing, and financed loans. I dealt with a variety of personalities on a daily basis when it came to customers. I did work by myself most of the time, therefore I ran the entire store by myself. Knowledge and skills gained from this job include, but not limited to, communicating effectively both verbally and in writing, organization skills, entering information on multiple screens while listening to information from customers, and the ability to think quickly and logically.

07/11/2016 TO 02/03/2017 DM Services Clinton, IA CREDIT SPECIALIST

● Worked to answer calls from customers and give outstanding customer service

● Dealt with order inquiries

● Account inquiries

● Took account payments

● Released Orders

Summary

This position required very detailed oriented work and excellent customer service skills. It required me to maintain positive customer relations while answering incoming calls. As a specialist, I addressed various types of customer inquiries and concerns pertaining to orders, account information and credit status. I also had to access multiple screens of information in the computer system. 01/15/2018 - Current Self-Employed From Home Personal Trainer

● Create Meal Plans for Clients

● Create Training Plans for Clients

● Help Clients Learn to Live a Healthy Lifestyle

● Utilize Software to Create Plans for Clients

Summary

As a personal trainer I help people to learn to live a healthy and fit lifestyle. Some are very new to the lifestyle and some come to me seeking a change. I create 4 or 8-week plans for clients. I develop close and trustworthy relationships with my clients as they trust me to help change their lives. This job has been very rewarding.

04/19/2021 TO Current Sherrod Customs Waycross, GA ADMINISTRATIVE ASSISTANT/MARKETING MANAGER

● Receivables

● Direct Phone Calls

● Schedule Interviews

● Manage Social Media Accounts

● Study Analytics

● Take Photos of Vehicles

● File/Copy

● Send out Emails

Summary

As an Admin. Assistant and Marketing Manager, I am the face of the company. I greet our customers as they come in and help them get to where they need to go. This job requires me to be computer savvy and detail oriented. I see that we collect money that is owed to us and set up a promise to pay if needed. I also manage our social media accounts, which requires me to be able to work on platforms such as Facebook and Instagram. I keep up with our analytics to see how well we are doing and am always trying to find new ways to help us do better.

SKILLS

● Problem Solving

● Time Management

● Critical Thinking

● Computer Savvy

● Strong Work Ethic

● Adaptability

● Active Listening

● Communication

● People Skills

EDUCATION

2011-2014 Wytheville Community College Wytheville, Virginia ASSOCIATES OF APPLIED SCIENCE DEGREE

MAJOR: ADMINISTRATIVE SUPPORT TECHNOLOGY

SPECIALIZATION IN HEALTH INFORMATION MANAGEMENT

CERTIFICATES WITH THIS DEGREE

• File Clerk

• Medical Coding

• Medical Transcriptionist

2021--Current South Georgia State College

AA in Psychology

REFERENCES

Ameila Teston 912-***-**** Realtor

Katie Johnson 912-***-**** Cosmetologist

Tonya Deen - 912-***-**** Supervisor

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