Work Experience:

J&M Appliance Repair, Redlands, CA (Oct. 2011-June 2020) – Remote - Client Warranty Billing Specialist

Utilize Team Viewer through the online/remote platform Service Desk for invoice, billing for Appliance Warranty services. Collaborate with key accounts for all warranty service calls, utilizing phone, Skype, email, text, Teams, Zoom

Processing claims, submittals for part warranties, invoicing and Billing for completed service call invoices.

Communicate & provide clients closing statements for services performed. Clients include: LG, Whirlpool, GE, Frigidaire, Electrolux, Speed Queen, Lowes, Home Depot, Haier, AIG, Danby, Assurant, Warrentech, NEWC, New Leaf, Marcone, Reliable and Coast Parts.

Independence Assistance, Redlands, CA (March 2008-Sept. 2010) Intake/Office/Admin., Health Coordinator

Coordination and Placement for Caregivers & families within Senior Citizen Care Centers including Hospice

Interview of CNAs for placement for clients with families, hospitals and within Care Centers. Payroll, Invoice and billing duties for staff, human resources assistance, scheduling of caregivers to assure coverage within region/territory Manage and store communication and scheduling utilizing Express Time and Visit Schedule databases.

Bank of America, Yucaipa, CA (2007-2008) Sales/Customer Service/Senior Teller

Customer Service Sales for Commercial and Residential customers for Credit Cards and various loan products.

Process Client deposits, wire transfers, cashier checks, upsell of various Banking services such as credit and loan products.

Tarbell Realtors, Redlands/San Bernardino, CA (May 2006-June 2007) Regional Career Director

Coordination and Placement of new Real Estate Agents within Real Estate School for 3 office Locations.

Assist Office Manager’s with marketing, Career Seminars and delivery of training materials.

Collaborate with Real Estate Schools regarding fees, classes, schedules for students including setting appointments

Communication with students by phone, text email and mail to assist with training as needed.

Gold’s Gym, Conyers, GA (February 2003-March 2005) Customer Service & Tanning Manager

Oversee the day-to-day duties for the Tanning Department, assist General Manager, Owner Managing the gym

Responsible for daily revenue reports, bank deposits, cash sales, New Member Contracts utilizing the ABC site

Sales and Marketing Duties. Lead follow-up for opportunities by phone, email and in-person. Provide Management monthly revenue and orders reports of growth and areas for improvement. Responsible for updates to the Gold’s Gym monthly Newsletter including Club Employee of the month.

Education, Community Activities

High School Graduate, Vice President REV Soccer Club, Team Manager Varsity Soccer Redlands East Valley HS, collaborate with programs Miracle League, Make a Wish Foundation and American Youth Soccer Association (AYSO)

Previous Experience

Kids Club Manager, 24 Hour Fitness, responsible for hiring, training, scheduling for employees for Kids Club Gym, 120 plus kids a day. Real Estate Escrow Coordinator for Old Republic and First American Title Company, responsible for new listings, refinances, sign-offs, deposits, wires, inspections and closing packets for Real Estate Agents for multiple Real Estate Brokers, Listing Sales and Closing Coordinator for over 75 full time real estate agents, perform invoice and billing duties, responsible for updating Multiple listing Service (MLS) with new and old listings, file contracts and agreements. Project Management, verification and traceability of documentation prior to close for payment of funds.

References Upon request: