Patrecia Hobbs

New Castle, IN

adpdkn@r.postjobfree.com - 765-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

PFN Registration

IU Health Ball Memorial Hospital - Muncie, IN - April 2016 to Present Work in the Imaging Center associated with IU Health. Patients are seen for Mammograms, Diagnostic, Dexa Scans, and Ultra Sounds. ECR side performs MRI, CT, US and walk in X-Rays. Register over 100 patients daily.

Call Center Agent

Lowe's - Indianapolis, IN - May 2015 to March 2016 Responsibilities

Repair service agent. Schedule service for major appliances. Update all information concerning customer purchase. Troubleshoot problem if customer wishes, to prevent service call. Accomplishments

Fast and effecient call volume. Personalize the call with customer to ease their frustration. Skills Used

Computer, at least 3 different screens open to provide assistance. Phone with head set. Prior Authorization Representative

Covance Biotechnical/Contract with Ranstad - Greenfield, IN - October 2014 to April 2015 Responsibilities

Prior authorization for medication. Patient medical history, insurance, prescription plan. Take incoming calls from automated sytem and keep up with significant compurtized flow, while being alert, proficient, and professional with the client. Notes in computer coomplete and without error, so the next representive can answer questions with ease.

Data Entry for medication, enter patient medical history, complete and without error. Accomplishments

1 year contract position, was moved to different positions because of professional attitude and ability to multi task and prioritize.

Skills Used

Computer, 2 screen system. Phone with headset. Set up my own filing system to keep information updated and accurate.

Customer Service Associate

Sallie Mae - Muncie, IN - September 2013 to December 2014 Responsibilities

Answer incoming calls from computerized system

Accomplishments

Calls from Government student loan defaults. Work out payment plan, set up automatic withdrawls for payments.

Skills Used

Speak with clients in an understanding and helpful manner. Left the position due to pressure of being a debt collector. Office Manager

Dermatology Associates, PC - Indianapolis, IN - July 2007 to December 2012 Responsibilities

Office Manager/Human Resources: daily running of one physician office, billing, insurance payments and patients payments balanced and deposited daily. Hire and train new employees. Inventory of front and back office, reception when needed. Set up new insurance for patients, referrals and medical necessity for medication and procedures. Payroll and employee updates for personal information. OSHA and HIPPA regulation updates.

Accomplishments

Kept the office running smoothly to free the doctor for her patients. Meetings and webinars for EMR system. Helped train employees on EMR system, kept updates, and new services for all computers in office when needed with Allscripts team. Updated patient information in new system from Medisoft. Worked three different clinical trials over a period of 5 years. Skills Used

Learned basic IT for the office, worked one on one with our IT person by phone as needed to keep system running. Kept copiers and fax machine in line for daily work. Set up new office furniture for Cosmetic room and other office when needed.

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