Customer Service Bartender

DAVID WIENKE

Chicago, IL ***** 773-***-****

*********@*****.*** www.linkedin.com/in/davidwienke

CUSTOMER SERVICE PROFESSIONAL

Competent, customer-focused, and industrious hospitality professional with extensive, progressive customer service experience in high-volume restaurants and neighborhood establishments. Comfortable in handling multiple tasks simultaneously in fast-paced environments and achieving overall organizational objectives with attention to detail, anticipating customer requests, and staying calm under stressful and challenging situations.

Proven knowledge expertise in craft beers, mixology, and creating craft cocktails based on customers desires. High level written and verbal communicator, collaborative leader, and active listener, with superior problem solving, adaptability, and flexibility when managing various situations. Customer Service & Satisfaction General Management Team Training & Development Profitability & Revenue Optimization Vendor Management & Negotiation Mixology Strategic Planning & Development Leadership & Team Building Profit & Loss (P&L) PROFESSIONAL EXPERIENCE

BANDIT, Chicago, IL 2019 - Present

Bartender

Greet patrons, suggest beverages, and serve guests timely. Prepare drinks according to company standards of measure and recipe. Enter orders in point of sale (POS) system. Restock all liquor, beer, wine, and other items used and maintain cleanliness and sanitation of bar and equipment. Monitor intoxicated guests and determine when to discontinue liquor service.

• Upsold alcoholic beverages and food items through being enthusiastic about products being sold, promoting higher-end brands of alcohol, and recommending add-ons to dishes.

• Promoted atmosphere of teamwork and positivity by always pitching in as needed, jumping in to assist team members in distress, and supporting entire staff to ensure smooth customer experience.

POINT & FEATHER, Chicago, IL 2017 - 2019

General Manager

Oversee day-to-day restaurant business operations and overall guest experience. Manage restaurant flow from back-of-house (BOH) to front-of-house (FOH) and ensure team has adequate supplies and inventory. Manage and develop AGM and Floor Managers. Implemented corporate marketing programs. Hired, managed, and trained staff for all positions. DAVID WIENKE *********@*****.*** PAGE TWO

General Manager, continued

• Monitored and controlled P&L for both revenue and labor by following cash control and security procedures, maintaining inventory, managing labor costs, reviewing financial reports, and taking appropriate action.

• Ensured company standards were met by thoughtfully recruiting, interviewing, and hiring quality FOH / BOH teams, utilizing company interview procedures, conducting performance reviews, implementing discipline actions, providing regular training, and motivating staff.

• Utilized Preventative Maintenance plan based on company standard, ensuring maintenance of equipment, facility, and grounds.

• Guaranteed high-level food quality and 100% customer satisfaction by regularly auditing menu items and service performance and executing corrective action items as needed.

• Led by example and modeled safe work behaviors and atmosphere by providing safe working and customer experience environment.

• Delivered strong leadership and adapted management style as needed, successfully working with diverse range of employees with varying skill levels and background.

• Increased sales and guests after improving staff morale with enthusiasm, encouraging hard work, and always going above and beyond for guests.

• Achieved record sales of $80K for 1 day after creating and executing St. Patrick’s Day parade event and negotiating liquor and beer sales.

ADDITIONAL RELEVANT EXPERIENCE

BAR SIENA, Chicago, IL, Bartender

MERCER 113, Chicago, IL, Bartender

HUBBARD INN, Chicago, IL, Bartender

MOE’S CANTINA, Chicago, IL, Bartender

EDUCATION

Bachelor of Arts (BA), Graphic Design, University of Illinois at Chicago, School of Art and Design, Chicago, IL

Associate Arts (AA), Liberal Arts, William Rainey Harper College, Palatine, IL

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