Elizabeth Koch

**** *** ***. *., *****, ND ****3

701-***-****

adpdk4@r.postjobfree.com

Professional Summary Over 15 years’ customer service and claims research in many different administrative environments. Good interpersonal skills working with people of diverse age groups and cultures. Well-developed skills in computer, communication, and CPT ICD-10-/CM coding.

Education CCA Certified Coding Associate Feb 2018

AHIMA

Medical Billing and Coding Certificate June 2017 Rasmussen College, Fargo, MN

American Sign Language Certificate May 2014

Minnesota State Community and Technical College, Moorhead, MN

Bachelor of Arts - Art

Moorhead State University, Moorhead, MN

Skills

ICD-10-CM & CPT Coding

Computer Information Systems

Medical Insurance and Billing

Medical Terminology

Medical Claims Research

Medical Law & Ethics

Healthcare Info Technologies

HIPAA

Quantum Encoder

DMEPOS Billing and Claims

Electronic Health Records

Organization

Time Management

Verbal and Written

Communications

Work Experience Associate Claims Representative October 2017-October 2021

Sanford Health Plan, Fargo, ND

Adjusted inpatient and outpatient claims including private and government insurance.

Investigated discrepancies to reduce rework and appeals.

Sent verification to other departments for research of authorization denials.

Skilled in researching CPT ICD-10 CM data and solving multiple claims issues.

Customer Service Representative September 2015-October 2017

Corwin Auto, Fargo, ND

Worked with customers to set appointments and inquiries.

Took stats for employee daily service orders in customer service department.

Provided reliability by opening department for prompt service to customers.

Inbound/Outbound Customer Service Representative August 2014 - August 2015

Kelly Temporary Services, Fargo, ND

Researched claims tax information and entered data for coordinating benefits.

Updated and verified financial issues with skills in teamwork and timeliness.

Elizabeth Koch

5119 8th Ave. S., Fargo, ND 58103

701-***-****

adpdk4@r.postjobfree.com

Work Experience Customer Service/Sales

Tec Mahindra/Info Nero, Fargo, ND October 2013-July 2014

Successfully handled payment, shipping, and return inquiries.

Resolved customer issues and handled new clients for new sales and orders.

Participated in idea-oriented planning processes.

Customer Service

Noridian Administrative Services April 1997-September 2012

Verified medical claims data from providers to resolve payment issues.

Researched calls on medical policies for multiple types of providers.

Took 70-100 call inquiries daily to meet standards and customer needs.

Worked as team player with other employees in meetings, and training.

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