GC

OBJECTIVE

Detail-oriented professional with substantial experience in delivering excellent customer service seeking employment as a REMOTE / WFH rep where my extensive customer service and medical office background skills may be an asset to the company.

SKILLS

Data Entry

Bilingual Spanish /English

Customer Service

Office Administration

Front Desk

Problem/Issue Resolution

Relationship Building

CDL class A

GUILLERMIINA CLAYTON

PH: 404-***-**** adpdih@r.postjobfree.com

EXPERIENCE

CEC Freight Authority LLC, Douglasville 2020-2021

Team Driver

SLB/Lowes, Smyrna 2020-2020

Driver /Operator

CEC Freight Authority LLC, Douglasville 2019-2019

Team Driver

Werner Enterprise, Lithia Springs 2018-2019

Driver Operator

Prime Inc, MO 2017-2018

Driver/Operator

Identified customer needs and resolved queries as well as managed signed paperwork.

Prevented damage via cargo securement and merchandise strapping of loads while ensuring cleanliness of truck

Strategically planned drop-off route, verified delivery, and attained photo conformation.

Mapped driving routes for customers delivery pick-up/drop-off.

Ensured excellent customer satisfaction by providing on-time delivery.

Reviewed orders before and after delivery to ensure that orders are completed

LKQ/Keystone, Atlanta 2016

Credit analyst

Managed orders, forms, applications, and payment as well as credit refunds on damaged parts.

Responding to calls/ emails queries promptly and may get it complete order issues/customers complains

Documented new and upgraded existing information precisely

Fostered cooperative relationships and conducted follow up calls with customers.

Updated customers with latest products/ services knowledge and conducted extensive research through appropriate resource.

Enhance customer experience via call routing and recorded data in adherence with standard operating procedures.

Country Wide insurance, NY 2015-20 16

Medical Records Coder

Assessed and exam in/outpatient ambulatory, surgery, and emergency room charts encoded.

ICD-9 Coding, CPT Coding, CMS 1500

Decrease discrepancies by updating coding guidelines effectively and attaining billing needs.

Communicated with patient and doctors as well as solved payment related issues.

Complied with HIPAA guidelines.

Georgia Behavioral Health, Smyrna 2013

Office Assistant/ Front Desk

Directed in/outpatient scheduled appointment and manage daily account

Answer service, billing, and referrals inquiries via telephone faxing an emails

Assembled files and data, finalize paperwork, and prepared report/charts

Delivered exceptional support in referrals /prescription calls and insurance verification

Strange line end to end tests and serve as assistant to front office supervisor

Schedule appointment correlating patient demographic information

Contact this candidate