Phone: 242-***-****

242-***-****

Email: adpdf3@r.postjobfree.com

MICHELLE KNOWLES BETHELL

Professional Summary:

I am seeking a challenging opportunity in your company as a Customer Service Representative that allows me to utilize my strong work skills, educational background, and ability to work well with people as highlighted in this resume. I am self-motivated and able to work both independently and as a collaborative member of a team. I am also willing to learn new skills.

Skills:

• Customer service, Microsoft Office applications and soft skills.

Telelecommunications Equipment operation monitoring, diagnostics,

Troubleshooting, Information Technology

• Hospitality.

Work Experience:

Guest Request Runner/Housekeeping

Grand Hyatt -Baha Mar/Nassau 2017-2021

• Interacted with the guest, respond to guest complaints, special request and ensure corrective action was taken to achieve complete guest satisfaction, completed 50+ per day.

• Report needed repairs or unsafe conditions to the Assistant Manager.

• Promote teamwork and quality service through daily communication and coordination with other departments.

• Used the IPOD device to generate service order.

• Configured the tablet for the guest to make request from the rooms.

• Prepared tickets for guest laundry, upon request.

• Prepared rollaway beds for guest, upon request.

• Confidentiality was vital, had access to guest room and personnel items.

Customer Service Representative (CSR)/Data Entry Clerk

Road Traffic Department/Nassau 2016-2017

• Licensed self drive, miscellaneous and motorcycle vehicle, using specific software, completed 30+ per day.

• Registered customers into the computerized system.

• Priced the license according to class of vehicle can vary, special attention to details so that the correct pricing was achieved.

• Welcome and greeted customers, giving personalized and friendly service to provide customer satisfaction.

• Work environment was fast paced, handling of customer’s Government issued documents, permanent residency information, customer’s physical address and telephone numbers, confidentiality was paramount.

International Testing Maintenance Technician

BTC/Transmission Department /Nassau 1991-2015

• Tested circuits and components of telecommunications equipment to isolate sources of malfunctions, using test meters such as T-BERD, FIREBERD and Spectrum analyzer.

• Analyzed test readings, computer printouts, and troubleshoot reports to determine equipment, circuit needs and required repair methods.

• Conducted the installation of dial tone and data circuits (T1 E1 DSL DS3).

• Worked with businesses, domestic and International technician, countries such as the (US, Canada, Caribbean and the UK) to troubleshoot network issues so as to identify responsible party for problem resolution.

• Responded to customer request and questions in a professional, courteous, and effective manner.

• Maintains safe work environment by following codes and standards.

• Work without supervision, the team came together when there were critical issues in the network.

• Work environment was fast paced, the nerve center of the company, sensitive data and information, therefore confidentiality was highly critical.

Awards:

Baha Mar

In 2019 was nominated for the rising star award.

BTC

• In 2011 received a plaque for outstanding, dedication and service above and beyond the call of duty.

Education:

• Associates Of Science Degree-Computer Information Systems

Success Training College- Nassau Bahamas July 2004

• Certificate Of Competency -Electronics

Industrial Training Center- Freeport Grand Bahama July 1992

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