Industrial Training Entry Clerk
Resume:
Phone: 242-***-****
Email: ************@*****.***
MICHELLE KNOWLES BETHELL
Professional Summary:
I am seeking a challenging opportunity in your company as a Customer Service Representative that allows me to utilize my strong work skills, educational background, and ability to work well with people as highlighted in this resume. I am self-motivated and able to work both independently and as a collaborative member of a team. I am also willing to learn new skills.
Skills:
• Customer service, Microsoft Office applications and soft skills.
Telelecommunications Equipment operation monitoring, diagnostics,
Troubleshooting, Information Technology
• Hospitality.
Work Experience:
Guest Request Runner/Housekeeping
Grand Hyatt -Baha Mar/Nassau 2017-2021
• Interacted with the guest, respond to guest complaints, special request and ensure corrective action was taken to achieve complete guest satisfaction, completed 50+ per day.
• Report needed repairs or unsafe conditions to the Assistant Manager.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Used the IPOD device to generate service order.
• Configured the tablet for the guest to make request from the rooms.
• Prepared tickets for guest laundry, upon request.
• Prepared rollaway beds for guest, upon request.
• Confidentiality was vital, had access to guest room and personnel items.
Customer Service Representative (CSR)/Data Entry Clerk
Road Traffic Department/Nassau 2016-2017
• Licensed self drive, miscellaneous and motorcycle vehicle, using specific software, completed 30+ per day.
• Registered customers into the computerized system.
• Priced the license according to class of vehicle can vary, special attention to details so that the correct pricing was achieved.
• Welcome and greeted customers, giving personalized and friendly service to provide customer satisfaction.
• Work environment was fast paced, handling of customer’s Government issued documents, permanent residency information, customer’s physical address and telephone numbers, confidentiality was paramount.
International Testing Maintenance Technician
BTC/Transmission Department /Nassau 1991-2015
• Tested circuits and components of telecommunications equipment to isolate sources of malfunctions, using test meters such as T-BERD, FIREBERD and Spectrum analyzer.
• Analyzed test readings, computer printouts, and troubleshoot reports to determine equipment, circuit needs and required repair methods.
• Conducted the installation of dial tone and data circuits (T1 E1 DSL DS3).
• Worked with businesses, domestic and International technician, countries such as the (US, Canada, Caribbean and the UK) to troubleshoot network issues so as to identify responsible party for problem resolution.
• Responded to customer request and questions in a professional, courteous, and effective manner.
• Maintains safe work environment by following codes and standards.
• Work without supervision, the team came together when there were critical issues in the network.
• Work environment was fast paced, the nerve center of the company, sensitive data and information, therefore confidentiality was highly critical.
Awards:
Baha Mar
In 2019 was nominated for the rising star award.
BTC
• In 2011 received a plaque for outstanding, dedication and service above and beyond the call of duty.
Education:
• Associates Of Science Degree-Computer Information Systems
Success Training College- Nassau Bahamas July 2004
• Certificate Of Competency -Electronics
Industrial Training Center- Freeport Grand Bahama July 1992
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