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Office Secretary Committee Member

Honolulu, HI
November 16, 2021

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Jannin O'Connor

Honolulu, HI *****


I am currently a nursing student at Lee College.

Work Experience

Shipping and Receiving


February 2020 to August 2020

• Scanning and sorting incoming and outgoing stock.

• Receiving, stocking, and stacking.

• Pulling, packing, and loading.

• Use good written and verbal communication skills.

• Use a sense of time organization and urgency.

• Work independently and within a team.

Front Office Supervisor

San Luis Resort and Spa - Galveston, TX

January 2017 to February 2018

• Provide outstanding services and ensure customer satisfaction.

• Address customer concerns and complaints promptly and professionally.

• Respond to customer needs and requests in a timely manner.

• Manage incoming and outgoing mails and faxes.

• Post charges to customers and handle card and cash transactions.

• Plan and assign workloads for front office associates.

• Supervise associates in their assigned job duties.

• Prepare operational and financial records for the Manager to review.

• Identify resource requirements and manage resource allocations to ensure complete coverage and continuous availability.

• Assist in hiring and training associates in front office duties.

• Evaluate the performance of associates and provide appropriate feedback.

• Ensure associates follow company policies and operational procedures.

• Schedule regular meetings to discuss issues and updates.

• Educate associates on safety, emergency and security procedures.


Ocean Grille - Crystal Beach, TX

2014 to 2016

• First year, I was the manager of the restaurant working 55-65 hours per week. • Trained new employees in both the front and back of house.

• Provided good service to customers and well respected in the community.

• Worked hard to make everyone work as a team, being a good role model for others.

Dance Teacher, ACE Front Office Secretary and Transportation Aide Galveston Independent School District at Crenshaw School - Crystal Beach, TX 2014 to 2016

- Crystal Beach, TX

2014 to 2016

• First year, I was a bus aide working high school special needs children 30-35 hours per week. • Second year, I worked with Bolivar elementary and middle school students 30-35 per week. • Both years, I instructed dance in the ACE afternoon school program 2 days and 1 day a week as the front office secretary.

Night Auditor/Manager

The Arrabelle at Vail Square Resort, CO

2009 to 2010

• Trained several night auditors special for night duty.

• Handled the night duties by giving duties to all workers.

• Provided good service to customers.

• Received all front desk calls and assisted with in room dining service.

• Carried out all customer related works like checking customer door lock and checking security. • Addressed customers inquiries which are specially generated at night time.

• Good experience as night auditor/manager in an upscale resort.

Director of Sales, Marketing, and Events

Bahia Mar Beach Resort - South Padre Island, TX

2007 to 2008

• Provided exceptional customer service to all hotel guests.

• Performed quality assurance (QA) requirements for the department.

• Developed and managed the sales budget; reviewed regularly with the general manager. • Prepared annual revenue budget, annual marketing plan with general manager. • Produced quarterly sales plans.

• Conducted regular conference calls with the revenue manager.

• Communicate with the front desk regarding group businesses, negotiated accounts, etc.

• Possess and utilize excellent time management skills.

Personnel/Human Resource Manager Night Auditor, Reservations, PBX, and Front Desk

Radisson Beach Resort

1992 to 2007

• Responsible for the continuing education, training, and certification of new and experienced employees.

• Prepared presentations and manuals.

• Taught employees new and more efficient ways to perform their jobs.

• Presented over 40 training courses.

• Evaluated management practices, training, and development programs, leadership principles and employee relations.

• Assisted managers with hiring procedures, screening of candidates, coordinating interviews. • Managed the customer related tasks such as giving room, taking cash, providing customers requirements, etc.

• Helped to carry daily processes to increase the speed of total work.

• Completed all cash related activities on the required date.

• Maintained the office area and desk clean and neat to facilitate the customers. • Managed the daily operations of the hotel including Conference Management, Rooms, Housekeeping, Leadership & Training.


High school diploma in General Studies


Lee College - Baytown, Tx

2021 - Present


University of Texas at Brownsville - Brownsville, TX

2006 to 2007

General Studies

Texas Southmost College - Brownsville, Tx

1991 to 1992

General Studies


• database (10+ years)

• Excel (2 years)

• Fire Alarm (4 years)

• front desk (10+ years)

• Housekeeping (10+ years)

• Front Office

• Cash Handling

• Scheduling

• Receptionist

• Customer Service

• Billing

• Microsoft Word

• Outlook

• Microsoft Office

• Quickbooks

• Marketing

• Management

• Strong experience in hotel management, front desk, housekeeping, human resources, night auditor, reservations, and sales.

• Able to motivate employees by organizing programs.

• Maintain good relations with customers with the help of good communication skills. • Capable of create reports for further development.

• Able to assign duties to the co-workers regularly.

• Have vast knowledge of English and Spanish to communicate with customers. • MS Office, MS Excel, MS PowerPoint, MS Windows.

• Excellent in database knowledge and hospitality software programs.

• Completed many hospitality related computer courses with certification.

• Knowledge of Fire Alarm and Burglary Systems.

• High School Graduate and Accomplished Athlete. 1988-1991.

• Fundraising Committee Member and Volunteer 2006-2016.

• Administrative Experience

• Office Management

• Event Planning

• Employee Evaluation

• Payroll

• Revenue Management

• Restaurant Management

• Accounts Receivable

• Account Management

• Supervising experience


• English, Spanish - Fluent

Certifications and Licenses

Food Handler Certification

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