Night Supervisor Customer Service

Maria Silva-Rei

Core Strengths

Strong organizational skills

Data Collection & Data entry

Active listening skills

Sharp problem solver

Energetic work attitude

Large cash/check deposits expert

Top sales performer

Telephone inquiries specialist

Customer service expert

Invoice processing

Telecommunication skills

Adaptive team player

Opening/closing procedures

Career Overview

Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success

Banking Experience –

Teller

1988-1990

Retail Sale- Current

Customer Service / Admin. Assistance 1991-2006

Kodak

Work Experience

Bose October 2006 to October 2017

Sales / Customer Service

Answered 50-60 calls per day depending on the amount offered

Achieved high sales percentage with consultative, value-focused customer service approach.

Cross-trained and provided back-up for other customer service representatives when needed

Certified to place volume orders, which required a longer process and building relations with

customers for follow up orders.

Interviewed new hire for possible seasonal positions with in the call center for the multi-language

department.

Certified to take Technical Support call on all products. This required multiple weeks of training

and technical knowledge of all Bose products

Covered night supervisor

Was part of team that designed a catalog just focusing on new products and the benefits of the

product.

Volunteered to work late to cover phone shortage

Handle multiple projects at the same time maintained the answered rate that was required

Managed work time without supervision, which allowed her to start work from home.

Davis Corp. / Kidde – December 2016- Present

International Customer Service – Account Manager

. Enter PO’s

. Answer emails

. Manage over 80 accounts and process of the PO’s

. Provided pricing and availability of stock

. Quote lead times

. Assist customer and getting a resolution on any technical support questions they may have.

. Confirm that order are filled and shipped

. Book shipping and confirm all paper work that is needed to ship international is provided

Educational Background

Assabet Valley 1988

High School Diploma, Marlborough, MA

Languages-

Portuguese

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