Active Directory Microbiology
Resume:
RAHELEH RABIEI
PROFILE
• Talented ticketing supervisor skilled at completing daily
assignments and contributing to team success. Always willing to take on any task.
• Adapts quickly to new needs and policies.
• Talented in microbiology and chemistry labs.
• High ability to learn and memorize things.
• Very organized and precise.
• High accuracy in performance.
EXPERIENCE
Customer Service Cashier, May 2013 - Feb 2014
Sabzee Market - Encino, CA
- Exchanged and returned items.
- Maintained work area and kept cash drawer organized.
- Counted and balanced cashier drawers.
Technical Support Technician, Nov 2010 - Jun 2012
Sepehr System - Tehran, Iran
- Technical customer service.
- Educated customers on simple methods to solve common software and hardware issues.
- Monitored user and group access management, leveraging strong knowledge of active directory users.
Ticketing supervisor, Feb 2000 - Nov 2010
Hasti Gasht -Tehran, Iran
- Improved staff performance through continuous monitoring and training updates.
- Resolved customer complaints and answered customers' questions regarding policies and procedures.
- Preserved customer loyalty by quickly and completely resolving complaints.
- Prepared thorough reports based on skilled compilation and distillation of related data.
- Worked effectively with diverse team to accomplish daily objectives and meet long-term goals.
- Served customers by going above and beyond to offer exceptional support for needs.
adpdb9@r.postjobfree.com
5275 Colodny Dr
apt 22
Agoura Hills, Ca
91301
Ticketing clerk, Apr 1999 - Feb 2000
Behesht -Tehran, Iran
- Prepared counter with sufficient supply of blank tickets, printed prepaid tickets, and organized spaces.
- Completed payments, issued change, and balanced cash drawer.
- Verified seating and special instructions for upcoming trips. EDUCATION
California State University of Northridge, Northridge, California Bachelor of science, Dec 2021
- Microbiology major
- Chemistry minor
Los Angeles Pierce College, Woodland Hills, California Associate degree of Science, Dec 2017
- Microbiology major
- Chemistry minor
Los Angeles Pierce College, Woodland Hills, California Associate degree of Art, Dec 2017
Elmi Karbordi University of Tehran, Iran
Associate degree, Jun 2009
- Tourism major
Azad University of Tehran, Iran
Bachelor degree, Jun 2002
- Mathematics & Physics
Sherafat high school, Tehran, Iran
high school Diploma, Jun 1998
Skills
- Cleaning, maintaining, and calibrating equipment.
- Analyzing and recording data.
- Sample collection, prep, and analysis.
- Technical support. - Equipment knowledge.
- Critical thinking - Time management
- Issue resolution - Written communication
- Data security - Social perceptiveness
- Incident responses & reaction - Coordination
- Lab safety rules - Organized & precise
- Upgrade coordination - quick learner
- Cultural awareness - Computer ICDL skills
- Quick learner
Languages
- English
- Farsi
Contact this candidate