Active Directory Desktop Support

CURRICULUM VITAE

Naresh Babu.M.S

E-mail : ******************@*****.***

Voice: +91 - 895*******.

CAREER OBJECTIVE

Seeking a challenging position, which will permit me to use and

enhance my skills in a progressive, where my technical skills and proven

experience can be put to best use, thus building the organization and self

that enables me to cope with emerging trends, technologies to widen the

spectrum of my knowledge.

ACADEMIC PROFILE

> BCA Global Correspondence College, Vinayaka Mission University,

Salem,

> PUC (+2) Pass Class from Gov't Junior College, Malur, Karnataka Board

University.

> SSLC Second Class from Gov't Junior College, Malur, Karnataka Board

University.

CAREER PROFILE

> Working as a Sr. Executive (IT & Admin) with Uniglaze India Pvt

Ltd.Malur.

> Worked as an IT executive with Biovet Private Limited. Malur,

Bangalore

> Worked as a System expert (OSS Engineer) with Value point Private

limited- Client place : ERNST AND YOUNG, CORAL BWTC CAMPUS, Bangalore

> Worked as a Residential Engineer with New wave computing - Client

place

: ERNST AND YOUNG, RMZ CAMPUS, Bangalore

PROFESSIONAL SUMMARY - 7.04 Years of experience

1.

COMPANY: UNIGLAZE INDIA PRIVATE LIMITED.

ROLE: SR.IT EXECUTIVE

Location: Malur, Bangalore

Period: May-2021 to Till

ROLES AND RESPONSIBILITIES

> Monitoring employee's daily absenteeism.

> Handled Independently IT, Admin department and Vendor Management.

> Assistant HR and Reporting- Manger related work

> International & Domestic call support, Chat support, Mail Support, Remote

Support.

> Monitoring network status and troubleshoot issues related to the network

infrastructure.

> Checking all compliance related issue

> Handle Floor and help user to resolve all Desktop and laptop related

issue

> Responsible for on time submission of MIS reports to Customer and

Internal Management

> Incident, Change, Service, Problem, and configuration Management as per

ITIL Framework.

> CCTV camera maintenance, AV maintenance, Server Maintenance.

2.

COMPANY: BIOVET PVT LTD.

ROLE: IT EXECUTIVE

Location: Malur, Bangalore Period: Apr-2020 To

May-2021

ROLES AND RESPONSIBILITIES

> Responsible for General Database Administration and performance.

> Maintaining ERP Application Servers and taking regular backup.

> Creating and Implementing Group Policy Managing and Password Policies

Locating

Users, Groups and Computer Objects in Active Directory.

> Implementing Workgroups, Domains and Joining Computers to the Domain.

> Installing & Configuring Network Printers for Server & Client end.

> Resolving file system and service issues utilizing Windows 7, 2000-2003,

XP applications

> Experience in installing, supporting and administering the following

programs:

Microsoft Office XP and 2003/07 suite applications, Symantec, MacAfee,

Adobe Acrobat Professional and Open office 3.2 version.

> Computer Assembling, Installing, Maintenance and Troubleshooting

Operating Systems.

> Installation of LAN (Local Area Network) connection of the site or

plant.

> Installation of all types of Software like MS. Office, XP/2000, and

other software's.

> Installation of different types of Webcams, CD Writer/DVD, and Jumper

settings of

HDD & CD Rom/Writer.

> Install Ethernet Cables and Configure Network Cards.

> Managing and Configuring Network Printer, Scanner and Local Printers.

> Installing and Upgrading Antivirus Software.

> Managed and fixed the projector for Meeting.

> Manage and Setup Email Accounts and Mail Backups.

3.

COMPANY: VALUE POINT SYSTEMS PVT LTD.

ROLE: SYSTEM EXPERT [SUPPORT]

Location: Bangalore

Period: Sep-2015 To Jan-2020

ROLES AND RESPONSIBILITIES

> Worked as System Administrator in Client: EYGBS (India) LLP, Bangalore

for 4 years.

> Working as IT OSTS Team Lead Client: EYGBS (India) LLP, Bangalore till

date.

> Strong leadership, communication skills, and working experience with

customers, end-users.

> Worked as VIP support helping Leaders & PPED's on a priority basis to

resolve their queries.

> Excellent troubleshooting skills both with hardware and software in a

windows environment.

> Responsible for hardware changes and up-gradation of existing systems.

> Be the point of contact when it comes to technical escalations.

> Provide support where needed for both internal and external customers.

> Providing process improvement plan to our leadership as well as team

members.

> Taking care of the Onboarding & Off Boarding process of professionals.

> Managing 10,000+ Assets by using the Asset portfolio tool.

> Taking care of Vendor Supplier Connectivity off all EY Clients across

India.

> EY Client laptop management includes laptop configuration, guiding them

for submitting the

intake form, Asset collection/dispatch process, Charge code

submission for charging the time.

> Regularly coordinate with HR to get account activation of boomerang

employees

> Working experience with ticketing tools such as Service Now and closing

Within SLA.

> Working on the in-floor AV requirements and helping users with their

issues.

> Monitoring Service Now ticketing tools, queue & based on the issue

assigning to the

respective engineer/groups.

> Creation and management of internal users, RSA accounts (VPN).

> Provided functional and technical support to customers remotely.

> Maintaining the User backup folders in a common network & giving access

permission.

> PCs configuration and Deployment based on the project request.

KNOWLEDGE, SKILLS & ABILITIES REQUIRED

> Proven people management and leadership skills.

> Strong problem-solving and communication skills.

> Love to being the first person to support and troubleshooting issues.

> Strong analytical skills to investigate and resolve customer support

tickets.

> Able to multi-task efficiently under time pressure.

4.

COMPANY: NEWWAVE COMPUTING PVT LTD.,

CLIENT: ERNST AND YOUNG ROLE: SR.

SYSTEM EXPERT

Location: Bangalore Period: Apr-2014

To Sep-2015

ROLES AND RESPONSIBILITIES

> Laptop and Desktop Services (Dell, Lenovo, and HP models)

> Troubleshooting Antivirus on client's laptop.

> Well experienced in the corporate desktop support environment.

> Proficient with Microsoft Office Packages.

> Handled an approx. of 500 Machines, Maintenance of computer

peripheral devices like network printers, scanners, LAN, and other

hardware devices also resolve associated problems.

> Installation, configuration, maintenance of different printers in

the office environment.

> Installing and troubleshooting the desktop computers, laptops, and

all "MICROSOFT" application software, Installing and updating OS,

antivirus software.

> Worked as a Backup Engineer in the Client's place, getting feedback

from clients for better service and interact with staff for getting

good as well as the quick result.

> Providing miscellaneous support and Coordination with the central team

to achieving the best results.

> Computer assembly/disassembly.

TECHNICAL SKILLS

Operating System : Windows /98/2000/ XP / 2003 / VISTA / Windows 7 &

10.

Hardware : PC Assembly, Troubleshooting.

Computer Skills : Installation and Troubleshooting of above-mentioned

Operating

Systems, Microsoft Office, Anti-Virus, Virus removal

and

Printer configuration.

Knowledge in : Creating users and groups in Active Directory with

permission,

Windows 2003/2008: -

> Installing Windows 2003, 2008 Domain Controller, creating and adding

members to a group.

> Administering Active Directory users and computer accounts.

> Allotting disk quotas, administering Disks with Basic & Dynamic

volumes.

> Administrating and setting user and group accounts.

LANGUAGES KNOWN

English, Hindi, Kannada, Telugu, and Tamil

Personal Information

Father Name : Mr. Srinivas.V(late),

Date of Birth : 21st June 1987,

Sex : Male,

Marital Status : Married

Nationality : Indian,

Current Address : #968, Nasulsab compound, Shamakka Building, Kothuru,

Vijinapura, Near FCI Go down, Bangalore-560016

Permanent Address: #47, Agrahara street, Kumbara pete, Malur-563130

DECLARATION

I hereby declare that the statements made in these Curriculum Vitae

are true also I consider myself familiar with the Technical Skills

specified above, complete and correct to the best of my knowledge and

belief.

Date:

Place: Bangalore (Naresh Babu

)

Contact this candidate