Administrative office
Resume:
Tionda Mitchell
Smyrna, GA *****
**************@*****.***
Authorized to work in the US for any employer
Work Experience
Field Service Specialist
Sunnova Energy Corporation - Houston, TX
June 2021 to Present
• Receive and process field service reports from internal and external service providers according to established processes and procedures
• Review reports for accuracy and completeness
• Update accounting accruals for completed work orders
• Create work orders
• Dispatch work orders
• Review and process field service invoices
• Update cases and provide feedback on field service reports Administrative Support
Salesforce.com - Smyrna, GA
March 2014 to January 2021
Evaluate business requirements against standard functionality - recognizing and recommending when customization, extensions, and/or integrations are appropriate Manage the data and workflows within Salesforce.com, ensure data quality, and monitor integrations to other systems.
Fundamental data migration for all systems
Data hygiene upkeep including de-duplication, owner changes, address validation, etc Create and continually iterate on assignment rules to streamline processes Create and maintain custom reports and dashboards per business requirements, working directly with stakeholders to elicit and confirm objectives
Work with business stakeholders, business analysts, and project managers in documenting requirements for new functionality, provide input on solution options, and participate in the development, testing, and deployment of new functionality.
Wage Specialist
Ultimate Software Group - Smyrna, GA
July 2011 to June 2013
Utilized Ultipro software to create wage and garnishments for new and existing clients Documented Payroll changes or new set-ups through Master Tax and Salesforce systems Trained associates in California office on how to handle large volumes of garnishments in the payroll processing environment as well as in the print/stuff/seal and packaging checks for delivery Documented processes and procedures as developed and/or required; follow established processes and procedures
Researched, resolved and responded to complex end user issues within a timely manner as per Salesforce requests.
Dispatched and directed issues to support personnel when appropriate via proper escalation procedures as defined in the department's service level agreements Responded to requests through assigned ticketing system, phone and in person Log/updated all support related issues in ticketing system Worked as a member of team to monitor/respond on a 24/7/365 basis Researched issues as needed
Advised users on appropriate action; resolved tickets, and followed-up with customers Stayed current with system information, changes and updates Adhered to Federal and State guidelines when handling garnishment orders Executive Administrative Assistant
All Points Packaging - Atlanta, GA
December 2006 to July 2011
Answered screened and transferred incoming calls throughout the Office using and multi-line switchboard
Resolved day to day issues and administrative problems as well as inquiries about our product and services
Prepared agendas, meetings, schedule trips and luncheons and after work activities for the entire staff Opened, sorted and distributed incoming correspondences as well as coordinated maintenance of the office supplies
Increased company cash flow through the efficient audit of the inventory system and accurate reporting Education
High school diploma
Skills
• UltiPro
• Requirements Gathering
• Google Analytics
• Business Requirements
• Dog handling
• Personal service
• Sales
• Office experience
• Recruiting
• Google Suite
• Social media management
• Analysis skills
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