Switchboard Operator/Personal Assistant/Admin officer/Service Agent
Resume:
CURRICULUM VITAE
NAMES: Moloko Prizar Mabusela
PHYSICAL ADDRESS: 7240 Makama Street, Section U, Mamelodi West, 0122
POSTAL ADDRESS: 7240 Makama Street, Section U, Mamelodi West, 0122
CONTACT NO: 072*******/073*******
E-MAIL ADDRESS: **************@*****.***
DATE OF BIRTH: 21 October 1976
GENDER: Female
MARITAL STATUS: Single
NATIONALITY: South African
DRIVER’S LICENCE: Code B
EDUCATIONAL DETAILS
HIGH SCHOOL ATTENDED
:
Tetema High School
QUALIFICATIONS
:
STD 10
SUBJECTS OBTAINED
:
Sepedi, English, Afrikaans, Biology, Biblical Studies & Geography
YEAR
:
1996
TERTIARY QUALIFICATIONS
INSTITUTION
:
Waterberg FET College
COURSE
:
National Diploma Management Assistant
SUBJECTS
:
Office Practice, Information Processing, Communication & Computer Practice
YEAR
2005
OTHER SKILLS
:
Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Outlook, Computer Skills, Good Interpersonal Skills & Communication Skills
LEADERSHIP ROLE
:
Class Representative N6
ACHIEVEMENTS
CERTIFICATES
:
Microsoft PowerPoint 2002, Internship Programme 2008, (Eskom) Best Schedule Adherence 2011, Best Performer in SMS’s 2011, Best Performer in Faxes and Emails 2014 and Best Outbound Adherence 2014.
WORKING EXPERIENCE
1. NAME OF COMPANY
:
Eskom Contact Centre
POSITION
:
Service Agent (Back office & Inbound)
PERIOD
:
November 2010 to 31 May 2021
RESPONSIBILITIES
:
Actioning of customer’s multimedia and responding to customers.
Capture meter readings for customer on our billing system.
Making outgoing calls to customers following on their faults reported and ensuring a good service.
Re-logging customer’s faults if K.P.I expired without being assisted.
Updating customer’s info on the system.
Handling inbound interactions by receiving calls and identifying customer’s problem in accordance to standard customer service quality templates.
Determining customer’s exact request and analysing it according to different customer services categories.
Capturing relevant information from customer to ensure sufficient info is gathered for relevant process.
Provide advice to customers on Eskom related services like: Prepaid, vending and other relevant information such as electricity.
Being responsible for customer data accuracy, continuously checking current data and update if necessary.
Update customers of all outages updated in the system, and providing feedback to them.
Controlling workflow.
REASON FOR LEAVING
Contract ended
2. NAME OF COMPANY
:
Department of Agriculture (MEC’s Office)
POSITION HELD
:
Personal Assistant: Internship Programme
PERIOD
:
April 2007 to March 2008
RESPONSIBILITIES
:
Arrange & preparing venues and refreshments for relevant meetings & visitors.
Managing the Senior Manager’s diary & appointments.
Co-ordinate day to day activities.
Record minutes for meetings and make follow ups on decisions taken.
Screening of incoming & outgoing calls.
Make and confirm local & international travel and accommodation arrangements.
Sorting incoming & outgoing mails, taking messages.
General Office Administration.
REGISTRY CLERK
:
Opening, closing & recording files according to the archive instructions.
Keep file index up to date and pending files according to pending system.
Identify, register & sort correspondence.
File correspondence & dispatch mail.
Operate fax machine & photocopy.
Ordering of stationery.
Keep statistics of all incoming & outgoing correspondence.
Keeping track of file movements.
REASON FOR LEAVING
1 Year contract
3. NAME OF COMPANY
:
Department of Water Affairs & Forrestry
POSITION HELD
:
Secretary & Switchboard Operator
PERIOD
:
January 2003 to April 2004
RESPONSIBILITIES
:
Typing of memos, letters & minutes.
Handling of correspondence, incoming & outgoing mail.
Answering all incoming calls & direct them to relevant offices.
Recording of incoming & outgoing calls.
Make photocopies.
Opening, closing & recording files.
Keeping filing system up to date.
Record minutes during meetings.
Make accommodation bookings.
REASON FOR LEAVING
Contract ended
REFERENCES
1. NAME OF CONTACT PERSON
:
Thana Modise
POSITION
:
Supervisor
EMPLOYER
:
Eskom Contact Centre Polokwane
CONTACT NUMBER
:
2. NAME OF CONTACT PERSON
:
Nyambeni Matshivha
POSITION HELD
:
Appointment Secretary
EMPLOYER
:
Department of Agriculture
CONTACT NUMBER
:
3. NAME OF CONTACT PERSON
:
M A Matlou
POSITION HELD
:
Chief Admin Officer
EMPLOYER
:
Department of Water Affairs & Forrestry
CONTACT NUMBER
:
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