DO NOT UPLOAD/FAX THIS PAGE
The document is marked with a barcode that is specific to your claim. Using a photocopy with an incorrect barcode will delay your claim
Make sure you have a valid photo ID
• Acceptable forms of photo ID: valid driver’s license, passport, federally issued ID card or matricula consular ID
• Unacceptable forms of ID: student ID, work ID, birth certificate and Social Security card
• Name on the ID must match name of the Sprint account holder / authorized user who completes the Affidavit
• If name does not match, then you may need to provide additional documentation
• The ID cannot be expired. If the ID appears altered, forged, illegitimate or unreadable, we may not be able to proceed with your claim Make sure all document scans or faxes are clear and easy to read
• When making the photocopy of your photo ID, consider using the enlarge and contrast settings to make the ID easier to read
• Black and white copies are preferred
How to identify your device manufacturer and model
• On the back of the phone/device or under the battery (not all batteries are accessible)
• Your Customer Agreement (available at sprint.com)
• The box the phone/device came in
• The receipt from purchase or a recent copy of your bill Return all documents within 60 days from the date you filed your claim or your claim may be denied Online (Recommended)
1 Print, fill out and sign the Sworn Affidavit & Proof of Loss Statement. Found on page 2 of this document.
2 Scan or digitally photograph both the completed affidavit and your valid photo ID. Acceptable forms of photo ID: valid driver’s license, passport, federally issued ID card or matricula consular ID. 3 Upload both documents at phoneclaim.com/sprint-uploader Fax
1 Print, fill out and sign the Sworn Affidavit & Proof of Loss Statement. 2 Photocopy your valid photo ID and handwrite your wireless number on the paper. 3 Fax both documents to 1-888-***-****.
Tips to speed up your claim
Choose an option (Online or Fax) and follow the steps How to Submit the Required Documentation
Questions? Get answers at phoneclaim.com/sprint. Or call us at 1-800-***-****. The Equipment Replacement Program is underwritten by Continental Casualty Company, a CNA company (CNA) and administered by Asurion Protection Services, LLC, a licensed agent of CNA (In California, Asurion Protection Services Insurance Agency, LLC, CA Lic. #OD63161. In Puerto Rico, Asurion Protection Services of Puerto Rico, Inc.). Sworn Affidavit & Proof of Loss Statement
What device are you claiming? ALL FIELDS ARE REQUIRED. PLEASE PRINT USING BLUE OR BLACK INK Account holder / authorized user information
Claim agreement
What happened to the device?
INSURANCE FRAUD IS A CRIME
For your protection, a person who knowingly presents a false or fraudulent insurance claim with the intent to injure, defraud, or deceive any insurer is guilty of a crime and may be subject to fines and confinement in prison. When fraud is discovered, Asurion takes appropriate steps to stop such fraud and explores all of its available legal remedies. Full Name:
Contact Number: Alternate Contact Number:
Email Address:
Billing Address:
City: State: Zip Code:
I swear/affirm that the device I am claiming is owned/leased by me and that the information provided above is true and accurate. I understand that knowingly presenting false or fraudulent information in support of this insurance claim with the intent to injure, defraud, or deceive any insurer is a crime. Asurion may take legal action, including reporting to law enforcement, when it suspects fraud in the presentation of insurance claims. Signature: Date:
Note: If your device was damaged or malfunctioning, you are required to return it to Asurion upon receipt of your replacement. My Device Is: Lost Stolen Damaged Malfunctioning
Date of Occurrence: Place of Occurrence:
Describe What Happened:
Manufacturer:
Wireless Number:
Model:
( Examples: iPhone6, GalaxyS6, G3, etc.)
( Examples: Apple, Samsung, LG, etc. )
( This is the number of the device for which you are filing the claim ) Web: phoneclaim.com/sprint-uploader Fax: 1-888-***-**** Asurion Attn: Review Team P.O. Box 413886 Kansas City, MO 64141-3886 Control # F-017-50-SEN Rev 13 EDT:11/1/07 RDT: 03/11/16 THIS DOCUMENT MUST BE COMPLETED BY THE ACCOUNT HOLDER / AUTHORIZED USER ON YOUR SPRINT ACCOUNT. THE PERSON COMPLETING THE DOCUMENT MUST ALSO PROVIDE A PHOTOCOPY OF THEIR VALID PHOTO ID.