Operation manager

KAUSHIK NASKAR

Contact: +91-987*******

Email: ******.*********@*****.***

RESTAURENT – QSR OPERATIONS – LAST MILE & FIRST MILE LOGISTIC SUPPLY CAHIN MANAGEMENT PROFESSIONAL 16+years’ rich experience in delivering optimal results & business value in high-growth environments with Domino’s Pizza – KFC – Chicking Glob–Shadowfax.

PROFILE AND STRENGTHS

• Core Competencies in operations: co-ordination, store management, strategic planning, profit and loss management, inventory management, stock management, sales and marketing, administration, manpower management, process optimization, cost optimization, target achievement and relationship management.

• Operations Manager with 15 years of cross-cultural experience in managing large scale operations, Customer & Client relationship Management, Strong Knowledge in Q.S.R Operation, Cloud kitchen sale & Restaurant Sale, Proven role in target oriented EBITDA acquisition.

• Brand Change-over experience in Food & Beverage, Hospitality Management.

• As Operations Manager Business, managing F& B concepts like Cloud Kitchens, QSR outlets, worked as Restaurant General Manager Domino’s Pizza and KFC. Proven track record of achieving Audit & P& L targets.

• First mile and last mile Logistic and supply chain operation. Key Responsibilities as Senior Operation Manager:

• Skilled in managing diverse operations, encompassing its management and growth by increasing revenues and streamlining workflow, with P&L & EBITDA accountability and responsibility.

• Adept in budgeting, analyzing and controlling, on an ongoing basis; sales, costs, quality of products.

• Proficient in devising, implementing and streamlining service standards and operational procedures.

• Entrepreneurial bent of mind, with excellent communication and inter-personal skills; ability to work in multi-cultural environment.

• Ensuring maximum customer satisfaction by delivering high quality services, while closely interacting with guests to understand their requirements and customizing the product and services accordingly.

• Managing relations with multiple partner brands, clients and also Government agencies for smooth liaison.

• Planning and executing print, outdoor, social media and promoter’s activity to increase awareness and recall about the brand in the desired target group and catchment area. PROFESSIONAL EXPERIENCE

SHADOWFAX TECHNOLOGIES PVT LTD. (Odisha,West Bengel,Bihar,Asam) (July 2021- Present) Senior Manager Operation .

• Competently handled 4 states (West Bengal,Odisha,Bihar,Asam) last mile(Swiggy,Zomato and Local chains) Ops metrics.

• Smooth operations. Planning for optimizing cost and maximizes efficiency.

• Handling hyper local & e-com operation for (Flipkart,Grofers,bigbusket) for Kolkata.

• Creating a positive image of company in the local community. I can do this by involving in Corporate Social Responsibility activity and ensuring that all the Team Members adhere to State laws, both on the road and in store or Hub.

• Responsible for store or Hub functions including logistics, transportation, warehouse, Inventory and material management.

• Conducting random hygienic checks in the Hub & delivery operation area (Riders)

• Analyze the order data of existing Store or Hub and planning activities to promote the non- performing areas.

• Coordinating with supply team to resource new riders on the requirement Ops area.

• Planning and implement for new Payout and Surge if necessary in the city.

• Monitoring the HL bridge orders and express orders in the day to day operation. YELLOW LOOP PVT.LTD. Bhubaneswar (Odisha) (July 2019- June 2021) City Operation Manager.

• Provide inspired leadership for the organization.

• Make important policy, planning, and strategy decisions.

• Develop, implement and review operational policies and procedures.

• Assist HR with recruiting when necessary.

• Identify and address problems and opportunities for the company.

• Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.

• Direct sales, marketing, or customer service activities.

• Over all the F&B operation aspect to monitor and operate smoothly.

• Leading the Pre-Opening team at Kolkata City and setting up and operating 5 outlets in the first year.

• Delivering CAGR (Compound annual Growth Rate) of 21% on Sales.

• Increased penetration by 1% YOY.

• Increased Transaction Value by a healthy 8% YOY.

• Launching new outlets and new products, managing strategic tie-ups and business development initiatives.

• Understanding consumer insights, to create new product offering at different pricing levels to give impetus to incremental sales.

• Total staff strength of more than 120 with a direct reporting.

*AL BAYAN FOODS, LLC (DUBAI) U.A.E CHICKING (UAE) September-2014 to November – 2018 Area Manager. (4 years)

• Competently handled 4 nos outlets as AREA Manager, quality audits from all the outlets.

• Taking care of customer service & profit & Loss part as well as EBITDA part.

• Responsible for services at the International airport (Dubai)to assist outlet Manager.

• Daily Briefing of Team Managers Assigning Team Product Forecasting & Training

• Of product knowledge Customer Services, Up selling Process to increase sale & achieve the Daily & monthly Sale & audit Targets.

• Scheduling Staffs Duty roster,food ordering,Store indenting & Monthly Sales analyzing & Handling Delayed flight services, Ensuring Quality food & services First & Business class passengers

• Turn around loss making outlets by optimizing costs and rationalizing manpower.

• Analyze the sales data of existing outlets and planning activities to promote the non- performing outlets.

*Devyani international ltd. KFC (Kolkata Airport) (Since October 2010 to September 2014) Restaurant General Manager (4 years 1 month)

• Planning improvement of delivery Service & outlet sale

• Motivating the staffs & Creating good environment for work

• Conducting random hygienic checks in the production & operation area.

• Continuously monitoring various costs of store like Food Cost, Labor Cost, and Petty Expenses etc and optimizing all the petty expenses.

• Creating a positive image of company in the local community. I can do this by involving in Corporate Social Responsibility activity and ensuring that all the Team Members adhere to State laws, both on the road and in store.

• Maintaining appropriate records of store performance, completing paper-work and

• Reports. Discount, Cancellation, Wastage registers a prescribed from time to time.

• Fostering an atmosphere conducive to working in stores, an atmosphere of discipline, Growth & Fun.

• Timely indenting of Food, Direct Marketing Material and HTR material correctly as per Requirement of business.

*JUBILANT FOODWORKS LTD (Formerly Known as DOMINO’S PIZZA (I) LTD)

(since August 2005 to October 2010) Restaurant General Manager (5 years 3 months)

• Overall operational management and optimum utilization of the available resources/ Manpower for completion of tasks.

• Timely service delivery to the clients within the stipulated period while maintaining

• Smooth operations. Planning for optimizing cost and maximizes efficiency.

• Develop reliable sources for supply of material and finalize procurement contracts on most competitive terms. Maintained regular follow up with the vendors to ensure Deliveries within prescribed schedules.

• Solely responsible for store functions including logistics, transportation, warehouse, Inventory and material management.

• Maintaining adequate inventory of stock and replenishing it based on demand/supply Forecasts, also conducting perpetual stock verification and documentation.

• Successfully implement inventory control measures to reduce obsolete stock, track slow-moving items and facilitate value-engineering initiatives at the suppliers end to reduce cost of rejection of the material supplied.

• Developing and enhancing business for the organization, setting up business operations Thereby ensuring seamless marketing activities to achieve the assigned targets.

Educational Qualification

Graduation Completed from Karnataka State open University 2005 to 2017 Completed 12 + 3 in Commerce with 72.3 % aggregate marks. West Bengal council of Higher Secondary Education2003 to 2004

Completed 10 + 2 in Commerce with 68.2 % aggregate marks. West Bengal Secondary Education 2000 to 2002Completed my schooling from Baruipur High School 59.2 % marks Place: KAUSHIK NASKAR

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