Ashok Service Representative

RESUME

MANVISHA KORIVI

MOBILE : 879*******

EMAIL ID : **************@*****.***

OBJECTIVE:

Dedicate to work in an atmosphere where I can consistently enhance my technical skills and give my best for the betterment and growth of the organization.

ACADEMIC CREDENTIALS:

Passed class 12th from St. Ann’s Junior College with 65.8% in 2014.

Passed class 10th from Vani High School with 52.3% in 2012.

WORK EXPIRIENCE:

COMPANY : TECH MAHINDRA (September 2016 – July 2017 )

ROLE : CUSTOMER SERVICE REPRESENTATIVE

RESPONSIBILITIES AND ACCOMPLISHMENTS:

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Communicated with customer regarding internet technical issues

Entered customer interaction details in to track requests, document problems and record solutions offered.

Responded to customer requests for products, services, and company information.

Offered advice and assistance to customers, paying attention to special needs or wants.

Compiled customer feedback and recommended service delivery improvements to management.

Collected customer feedback and made process changes to exceed customer satisfaction goals.

COMPANY : SYNCHRONY FINANCIAL (July 2017 – Till Date )

ROLE : CUSTOMER SERVICE REPRESENTATIVE

RESPONSIBILITIES AND ACCOMPLISHMENTS:

Answering inbound calls for assisting customers regarding credit card bills, processed application for credit cards and resolved customers queries regarding any transaction concerns.

Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

Investigated cases of credit card fraud.

Provided exemplary level of customer service to all Customers.

Updated quality control standard methods and procedures to meet customer SLA and compliance requirements.

HOBBIES:

Listening Songs

Dancing

Cooking

PERSONAL PROFILE:

Father’s Name : K. Ashok Kumar.

Date of Birth : June 12th, 1997.

Strengths : Optimistic, Sincere, Hardworking and Team Player, Adaptability, Punctual.

Languages known : English, Hindi, Telugu

Address : Sri Grand Bazar APT 2nd floor, Tallagada road, Gudimalkapur, Hyderabad – 500028.

PLACE: Hyderabad MANVISHA KORIVI

Date: 02/16.2021

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