Arabic Service Agent

Mohamed Belarbi

Email: ********@****.***

Mobile: +216********

Nationalty : Tunisian

Career Objective:

To obtain any position in any field that best fit my qualification and further enhance my values towards any responsibilities that I will undertake, develop my skills for career improvement and excel to maximize my potentials, making a competent, assertive part of the company.

Summary of Qualifications:

-Good problem solver

-Creative and highly organize

-Has good communication skills

-Computer literate

-Team player

-Has experience using CAFM as a primary system tool

-Able to work under pressure and tight deadlines

-Ability to communicate using Arabic (mother tongue), French(fluent), Italian(fluent), English(fluent)

Working Experiences

Position: Help Desk Operator

Company: Mosanada Facility Management Date: 8th of October 2018 to 16th of July 2020 Job Description:

-Attend all incoming telephone/Emails customer queries, verbal queries and requests and respond to it as quickly as possible.

-Ensure all Facility management calls are logged in CAFM System immediately.

-Assist to coordinate/attend to transportation needs of the Operation department.

-Assist in providing effective technical advice and solution to the customers/clients.

-Able to work under tight deadlines and perform emergency support duty if required.

Position: Airport Service Agent

Company: Emirates Group (Dnata)

Date: 7th of August 2012 to 16th of December 2015 Job Description:

-Ensure smooth handling of passengers at the departure, arrival and check in areas.

-Assist passengers with their queries.

-Offer Immediate assistance to passengers in case of emergencies.

Position: Team Leader

Company: Dubai Duty Free

Date: 7th of May 2008 to 5th of August 2012 Job Description:

-Handling staffs and monitoring their performances, grooming and their customer service.

-Monitoring stocks and deliveries.

-Ensure all merchandises are well shelved by category and ranking.

Position: Sales Assistant

Company: Dubai Duty Free

Date: 22nd of October 2008 to 21st July 2012 Job Description:

-Helps customers in their purchase needs.

-Handles merchandises and inventories.

-To make a good impression with the customers as the face of Duty-Free Dubai.

- cash handling .

-Counting the right currency.

Education:

Letrrary Education .

Karkwen Tourism Institute, Tunisia

2006-2007

Secondary Education

Lycee Ibn Rachik Bir Mchergua Zaghoun, Tunisia

SY 2003- 2005

Skills

Microsoft office (Word, Excel, Outlook, Powerpoint) CAFM

And Interpersonal skills

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