Kia Cowan

**** ******** ***** ***. ***

Las Vegas, NV 89121

702-***-****

702-***-****

adpcqm@r.postjobfree.com

Objective: As an Executive Administrative professional, my operations and management skill greatly improve a company’s performance and productivity. Administrative Operations:

Assisted subordinates and supervisors in identifying and resolving problems. Consulted with clients to determine their needs and priorities. Consistently met or exceeded Orientation goals for new staff and nurses. Created and presented PowerPoint presentations for HIPAA. Acted as liaison between the Head of the Beauty Division and out of town offices and divisions. Calendar scheduling and travel arrangement for the Division Manager. Coordinated work between the record center and partners. Demonstrated effective leadership skills and encouraged team concepts. Expedited communication between upper level management and general personnel. Helped oversee all aspects of office and client correspondence for partners and office managers. Management:

Trained and managed 60-100 home health aides and achieved significant improvements in their productivity.

Successfully handled In-Service training for home health aides and patient changes and information.

Responded to written and telephone requests for profiles and certificates for aides and patient correspondence and changes.

Supervised 60-100 employees, scheduled work hours, resolved conflicts and determined salaries.

Assisted the Area Coordinator in planning and execution of new software and programs. Demonstrated effective presentation skills.

Executed daily operations of regular office duties, including supervision of orientations and document verification for employees.

Proficient in Mac and Pc computer apps and software. Home Office ready to use.

Proficient in spreadsheets, invoices calculations and payroll software. Liaison between restaurant staff and product vendors. Employee schedule and generalized restaurant ordering. Experience:

Kelly Connect, Las Vegas, NV 09/2019-02/2021

Work From Home Chat Tech Support, Full-Time Employee William Sonoma, Las Vegas, NV 04/2019-06/2019

Work From Home Customer Service Phone Rep, Full-Time Employee GC Services, Las Vegas, NV, 04/2019-05/2019

Work From Home Customer Service Phone Rep, Full-Time Employee MGM Grand Casino, Las Vegas, NV 03/2016-04/2019

Mast Cook, Full-Time Employee

Wynn Resorts, Las Vegas, NV, 11/2013-05/2016

Cook 1, Full-Time Employee

Alpine Access, Las Vegas, NV, 04/05/2011-03/12/2012 Work From Home Customer Service Rep, Full-Time Employee ACD-Direct, Las Vegas, NV, 10/2009-01/2012

Work From Home Customer Service Rep, Independent Contractor David Burke Fishtail, New York, NY 11/2008-6/2009

Sous Chef, Full time Employee

The London Hotel, New York, NY 11/2006-8/2008

Line Cook, Full Time Employee

Best Choice Home Health Care, Brooklyn, NY 08/2005-03/2006 Staffing Coordinator, Temporary Employee

CCM Health Care Services, Bronx, NY 02/2005-08/2005 Executive Secretary, Temporary Employee

KPMG 06/2004-02/2005

Administrative Assistant, Temporary Employee

H&R Block Financial Advisors 11/2003-06/2004

Administrative Assistant, Temporary Employee

Title Giant 06/2002-10/2003

Final Policies/Administrative Assistant

Huron Title 08/2001-06/2002

Typist/Property Look up and Description

Education:

Coursera Online, Yale, Psychology

Devry University Online, Major: Technical Management with a concentration in Criminal Justice, 11/2019-Current

Florida Tech Online, Major: Psychology, Current-2012

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