Brgy Customer Service

Lear Tomamac

CAREER OBJECTIVE

To get a job and willing to take new challenges. I believe that I would be the most effective in organization that trust me with responsibility and provides opportunity to learn and grow.

To be part of reputable organization which provides a steady career growth along with job satisfaction, challenges and give value contribution in the success of the organization.

EDUCATION 2009 Financial Management in Philippine School of Business Administration 2010-2014 Criminology in Philippine College of Criminology 2015 Certified Criminologist

PERSONAL INFORMATION

Address: Blk 7 Kaingin 1, Brgy Pansol, Quezon City

Nationality: Filipino Status: Single

DOB: 22 November 1992

Languages: English & Tagalog

Mobile: +63-915-***-****

Email: ****.*******@*****.***

COMPETENCIES

-Adaptability

-Accountability

-Adherence

-Attention to Detail

-Communication

-Compliance

-Computer competency

-Integrity

-Job Knowledge

-Team Work

-Responsibility

-Flexible

-Hardworking

HIGHLIGHTS

-Results oriented Customer -Service Motivated

-Cost Management

TRAINING AND CERTIFICATIONS

Water Survival Training (Sept 2013)

Work Habit Training (June 2017)

ENJOY Training (April 2019)

EMPLOYMENT AND EXPERIENCE

Customer Service Representative

Fun Ville (Leisure) Landmark Group of Companies, DOHA, QATAR

June 2016 up to June 2020

Job Description

Welcomes customers by greeting them, offering them assistance.

Providing a safe and hassle-free environment for the guests.

Serve customers/kids adhere SOP and OEAP Policies all the time to secure safety

Assist customers/kids in various location in the play areas to ride properly.

Providing safety instructions to customers prior proceeding to play area.

Manage monthly inventory of items, i.e. tickets, toys and redemption items.

Check receives deliveries and oversee its quality.

Maintaining safe and clean reception area by complying with procedures, rules and regulations.

Prioritizing task and communicating with our guest, clients and colleagues.

Manage customer’s complaints and explain/ educate them in

regards with the company policies.

Working in various activity areas (POS, rides video games, soft play) and helping customers.

Process and respond promptly to incoming and outgoing communications (post, telephone, fax, email, face to face), accurate message taking, copying and distributing information as necessary.

Cashier

●Handle POS/Cashier register, ensure of proper billing and up-sell promotional packages.

●Operating scanners, scales, cash registers and other electronics.

●Attend several workshops/ meeting programs to enhance knowledge on new marketing strategies and dealing with customers

●Prepare reports, develop solutions, and make recommendations to management in order to resolve customer complaints.

Inventory

Ensure maintaining all records of stocks in a timely manner.

Prepare various inventory reports.

Maintains the warehouse, records area and stores area in a neat and orderly manner.

Complies with all relevant operational procedures and instructions so that work is carried out in a controlled and consistent manner.

Monitors, updates and maintains the inventory system to ensure that accurate information is being stored.

Set up, copy, scan and store documents.

Manage requests for documentation.

File documents in physical and digital records and ensure appropriate storage.

Review and maintain the accuracy of the records, editing where necessary to ensure they are up to date.

Inspect the levels of business supplies and raw material to identify shortages.

Ensure product stock is adequate for all distribution channels and can cover direct demand from customers.

Record daily deliveries and shipments to reconcile inventory.

Use software to monitor demand and document characteristics of inventory.

Place orders to replenish stock avoiding insufficiencies or excessive surplus

Analyze data to anticipate future needs.

Ensures adequate record keeping and manage all documentation to confirm proper stock levels and maintain inventory control for easy retrieval.

Ensures correct item code are used in all transaction and updated record.

SKILLS

-MS Office Oracle

-Computer and Excel literate

-Good Communication Organizational Skills

-Time Management Ability

-Excellent in written and verbal communication skills

-Proficient in customer service

Character reference will be provided upon request.

I hereby affix my signature to prove the veracity of the above-mentioned information.

LEAR TOMAMAC

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