Customer Service Special Education

Kim V. Gilley

*********@*******.***

**** ****** **** **********, ** 46077916-***-****

Experience

State of California Employment Program Representative- June 2020-June 2021

Conducted eligibility interviews and determined according to laws, regulations and policies UI eligibility for claimants. Worked on time sensitive material, high volume workload, worked on special projects and lastly worked on a task force with the State Legislative with difficult claims. Call center experience, excellent customer service and problem solving skills.

Roseville City School District, Fiddyment Farm Elementary-Resource Special Programer Aug 2013-May 2020

Worked in Special Education with students who needed assistance with writing, reading and math. Instructed, assigned and worked closely with teachers to formulate a plan to achieve the students IEP goals.

Watkins Church, Louisville, Ky- Preschool Teacher. Jan. 2013-June 2013

A teacher to 3-4 years old students. Provided a safe and intellectually stimulating environment. Created lesson plans that teach children basic school facts. Kept detailed reports on students. Enforced excellent classroom management so that students stayed on task and focused during the day. Conducted evaluations of students, scheduled parent teacher conferences.

Mall St. Mathews, Louisville, KY- Customer Service Manager April 2000-Jan 2002

Liaison between all retail stores and the mall management office. Managed a storefront, provided superb customer service by leading and motivating the customer service team, developing loyalty programs, organized and executed marketing events to promote the mall. Managed the approved budget of the customer service department.

DFMC Corp, Carrollton, Texas- Account Manager March 1997-1999

Responsible for a $4 million account selling paper products and printing needs. Managed a high volume workload within a deadline driven environment. Handled and negotiated pricing for paper and printing needs. Handled all customer service needs/issues/concerns.

Education B.S.Business Management, LeTourneau University, Dallas, Texas

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