Digital Marketing Customer Service

SATPREET SINGH

Contact: - 700-***-****, 927-***-****

Email: **********@*****.***

Skype id: satpreet26_1

Add: H.No.-C/9,TRF COLONY, HARHARGUTTU, TATANAGR, JAMSHEDPUR, JHARKAHND, 831002.

SALES & REATIL PROFESSIONAL

Seeking managerial level position in Business Development, Sales & Marketing in Retail

PROFILE

●Competent and diligent professional offering well- honed experience in Sales and store operations

●Solution oriented approach with excellent relationship skills, successfully and consistently delivering the responsibilities of Revenue Generation, Profitability, Market Share and Customer Satisfaction.

●Result-oriented leader committed to inspire and motivate team members, successfully manage multiple priorities, and perform under time bound assignments in a fast-paced, rapidly changing environment.

●Proficient objection handler and keen strategist with comprehensive skills set to develop & initiate business plans and drive implementation in real time sales environment.

●Keeping Track of Zero sales options, SPD, ROS for the Department and stores and ensuring growth on all KPIs.

●Exceptional liaising skills in Customer Relationship Management with knowledge of working in SAP Retail Environment.

●Extracting Stock Report from SAP Retail Environment.

●Tracking all the KPIs.

Highlights

●Marketing and advertising

●Inventory management

●Order Fulfillment

●Employee development

●Operational Improvements

●Flexible schedule

●Recruiting and hiring

●Strong customer focus.

●Leadership and management skills

Core Competencies:

● Sales Targets ● Customer Management ● Team Management ● Relationship Management ●Visual merchandising ● Material Management ● Report preparation● Cross functional Coordination● Record Keeping● Implementation of planned strategy

PROFESSIONAL EXPERIENCE

Reliance Retail Ltd (RIL)

AUGUST 2018- Present

Store Manager

●Actively involved in day to day store operations and online order fulfillment.

●Verify and maintain records on incoming and outgoing shipments.

●Prepare items for shipments.

●Managing the inventory with shrinkage control.

●Leading teams of entire store.

●Tracking all KPIs.

●Following the SOP.

●Offer update and execute on floor

●Handling Urgent Customer Requirements.

●Replenishment of Stocks.

●Updating Team members of all KPIs, Trackers and ensuring timely action.

●Ensuring High customer service.

●Ensuring proper Display of stocks as per Company Guidelines.

●Also coordinating with the RO team for proper stock channeling.

●Target distribution for the team so that clarity and goals can be set.

●Maintaining the freshness of sections by stock rotation.

●Motivate and coach employees to meet service, sales goals.

●Hired, recruit and trained quality employees.

Future Retail Ltd

April 2014 August 2018

Department Manager-Big Bazaar

●Achieving the targets & departments numbers

●Looking after entire fashion department and footwear.

●Leading Teams of all the departments

●Updating Team members of all KPIs, Trackers and ensuring timely action

●Providing customer service & resolution of complaint.\

●Offer execution on floor

●Following the MPM

●Display of merchandise in section and maintain properly

●Proper product knowledge of merchandise in the section.

●Ensure that the customers are attended properly

●Keep track of the movement of the products

●Maintain team spirit in the store.

●Coordinate with warehouse for proper stock replenishment.

●Managing the employees as well as motivating.

SelfEmployed

2010-2012

Transportation Business

●Transporting of material from Tata power industrial area to industrial site in Jamshedpur.

●Cost analysis of the business.

●Managing manpower, record keeping and maintaining relations across industry and concerned authority.

EDUCATIONAL & PROFESSIONAL DEVELOPMENT

POST GRADUATE PROGRAMME IN RETAIL MANAGEMENT 2013

Future Innoversity, Kolkata

BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY 2009

Ranchi University

INTERMEDIATE (SCIENCE) 2006

NIOS

HIGH SCHOOL 2004

TAGORE ACADEMEY ICSE.

COMPUTER PROFICIENCY

MS Office, Windows and Internet Applications, Computer hardware, networking and troubleshooting

CERTIFICATION

MASTER IN LOGISTICS (SAFE JOB)

THE FUNDAMENTAL OF DIGITAL MARKETING (GOOGLE DIGITAL UNLOCK)

DIGITAL MARKETING STRATIGIES (AMITY FUTURE ACEDMEY)

MOBILE APP MARKETING (AMITY FUTURE ACADEMY)

ACADEMIC PROJECTS UNDERTAKEN DURING PG PROGRAMME

Project

Customer Service & Relationship in Retail

Organization

Pantaloon Retail India Limited Camac Street Kolkata

Duration

July13-September13

Synopsis

Major challenges and bottlenecks of current Customer Service in Retail market.

Date of Birth: 26th January, 1989

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