Summery Profile

Passionate and optimistic individual who values good work ethic and excellence in every task. Very well spoken, with excellent communication skills. A critical thinker, able to apply reason and problem solving skills in various tasks and situations. Above all a peoples person and team player.

Experience

Customer Service Rep, Metro by T-Mobile Campaign(USA) – 01/03/2018 to 30/04/2021

CCI Call Center, Umhlanga

Provide excellent customer service in the process of resolving customer queries and issues, such as account changes, billing queries and troubleshooting 4G cellphone connectivity issues

Logging ticket to technical department after doing all troubleshooting and customer network issue is still not resolved.

Inbound Sales Agent., Sprint Campaign(USA)–01/10/2017 to 28/02/2018

Ignition Contact Center, Umhlanga

Taking inbound calls and fact finding to understand customers network connectivity needs.

Selling mobile network packages according to customers specific needs.

Objection handling.

Following up on all callback leads.

Promoting the company brand and position it in such way that customers see the companies value and advantage over its competitors

Engineering Technician in training, 08/2015 to 08/2016

Unilever, Petermariztburg

Root causeand failure mode analysisof machinebreak downs.

Developed maintenanceschedulesthroughthe use ofreliabilitycentered maintenance methods andsuporvisedthe executionprocess of the scheduledmaintenance work.

Created machine ledgers.

Coordinated machineinspections.

Managed spares distribution in the storeand liaise with suppliers to organize needed spares.

Created standard maintenance procedures(SMP'S)

Education

National Diploma: Mechanical Engineering- 2016

Mangosuthu University of Technology, KZN

Soft Skills

Communication

Critical Thinker

Administration

Leadership

Service Focused

Hard Skills

MS Word, Excel, Power Point

Welding

Languages

English

Zulu

References

Vishal Gayaram,CCI Operations Manager Contact: 081*******

Lindo Nhlapho, Unilever Maintenance Planner Contact: 071*******

Address:

22 Mpangele Dr Kwandengezi 3607

Phone: 068*******

Email: adpcfg@r.postjobfree.com

SANDILE LEROY

KUNENE

Soft Skills

Communication

Critical thinker

Administrative

Leadership

Service-focused

Hard Skills

Ms Word, Excell & Power point

Welding

Languages

English

Zulu

Reference

Vishal Gayaram,CCI

Operations manager

Contact: 081-***-****

Lindo Nhlapho, UnileverMaintenance PlannerContact: 071*******

Contact this candidate