Customer Care Front Desk

CURRICULUM VITAE

OF

BOHLALE MARIA MATIMOLANE

PERSONAL INFORMATION

Surname: Matimolane

Full Name: Bohlale Maria

Date of Birth: 15 February 1988

Gender: Female

Nationality: South African

Residential Address: 1750 Teanong Extension

Tembisa

1632

Language: IsiZulu, English, N. Sotho & Afrikaans

Contact Number: 072-***-**** / 061-***-****

Email Address: *****************@*****.***

EDUCATIONAL QUALIFICATION

School Attended: Oosrand High School

Year Attended: 2004

Tertiary: University of Johannesburg

Qualification: BED Foundation Program

Year: 2006 (Incomplete)

Institution: Cornerstone

Qualification: Call Centre

Year: 2018

Institution: College SA

Qualification: In-House Sale Training

Year: 2019

Institution: Forward Business Excellence

Qualification: Long Term Insurance

Year: 2021

WORK EXPERIENCE

Merchants Vodacom Business Unit

Duration: 2009 – 2013

Position: Customer Care Consultant for Inbound Contact Centre Multichoice PTY Ltd

Duration: November 2013 – 28 June 2019

Position: Customer Care Consultant for Inbound Contact Centre Reason for Leaving: Retrenchment

KEY RESPONSIBILITIES

• Adherence to compliance and QA

• Answer courteously inbound calls

• Logging queries

• Exceed daily target

• Manage & rescue customer complaints

• Generate leads (internal sales)

• Sending and following up on escalations

• Ensuring all KPIS are met

• Responding to customers objectives

• Show willingness to clients and ensure that TCF principles are applied.

• Keep records of client’s interactions

• Enter and update customer information.

• Ensure quality standard are met

• Assist with financial objectives

CORE SKILLS

• Quality orientated

• Time Management

• Adaptability to Change

• Computer Literate

• Excellent communication skills

• Articulate

• Telephone skills

• Ability to carry out given task

• Front desk experience

• Quality assurance experience

• Analytical (Professional Skills)

• Taking accountability

• To Emerge as a key asset of an organization

• To reach the level of excellence in an organization

• To enhance the production of the organization

REFERENCE

Foundation Program (Health Science)

University of Johannesburg

Tel: 011 2220/2221

Eugene Mnculwane

Merchants Vodacom Business Unit

Director Manager

Tel: 079-***-****/067-***-****

Tebello Matlala

Supervisor at Multichoice

Tel: 072-***-****

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