Second Class Customer Service

IKENWE IFUNANYA PRECIOUS

Festac town, Lagos State

Mobile: 081******** Email: ****************@*****.*** PERSONAL DETAILS

GENDER: FEMALE

DATE OF BIRTH: 19TH SEPTEMBER 1999

STATE OF ORIGIN: DELTA STATE

MARITAL STATUS: SINGLE

PERSONAL STATEMENT

I am an outstanding and result driven graduate with one year plus work experience in sales, payment processing and teaching with customer service skills. I am industrious with a goal oriented ability and skills to communicate and perform at diverse capacities. I am creative with a great ability to withstand pressure, commit to target and dedicate to duties. EDUCATION

2019 -2020: National Youth Services Corps (NYSC) - Nigeria Certificate Of National Youth Service

2015 -2019: Delta State University, Abraka, Delta State - Nigeria B.Sc. In Banking and Finance (Second Class Upper)

2009 - 2015: Whitefield High School, Lagos State - Nigeria Senior Secondary School Certificate (O’level with A and B’s) CERTIFICATIONS:

Jobberman Youth Engagement and Learning.

SOFT-SKILLS TRAINING

Learnt non-technical skills such as personal effectiveness, communication, creativity, emotional intelligence and team work in a working environment. WORK EXPERIENCE

SALES REP/CASHIER 2017

Best Choice Group Maza Maza Lagos.

Register and issued receipt to customers.

Proactively closed sales by 16+% through a strategic market approach.

Met & exceeded targets & converted 29% of customer inquiries into sales.

Provided excellent customer service while handling merchandize displays to maintain customer appeal and increase the volume of business.

Improved transactions efficiency by 43% while maintaining 95% customer satisfaction. Processed payment via cash, credit cards and transfers.

Resolved customer complaints & issues. Established prices of goods and tabulated bills using calculators, cash registers or optical price scanners. Teacher 2019 -2020

St. Ann’s Group Of Schools, Woji Portharcourt.

Improved student pass rate by 35% in classrooms with 30+student.

Reduced student apathy by 28% through interactive teaching methods.

Improved students’ motivation and focus by 36% through interactive learning.

Improved student learning by 31% by implementing a wide range of instructional approaches and innovative classroom activities.

Developed lesson plans, created learning materials, organized classroom activities, assigned homework, graded tests and motivated students. SKILLS/DIGITAL LITERACY

Problem solving

Time management

Creativity

Interpersonal skills

Effective communication skills[written and oral].

Team development

Multitasking

Pro-efficiency in MS Office suite (word, excel, powerpoint). CONFERENCE AND PRESENTATION

Effect of currency devaluation on Nigeria economic growth.

- Undergraduate project

HOBBIES

Networking, Travelling, Reading, Fashion and Surfing the Internet. Referees: Available upon request.

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