Reservation Agent Travel

Email

************@*******.***

Address

Gaillard, France

Telephone

+33 6 82 63 06 84

Date of birth

****-**-**

Nationality

Polish

Skills

•Teamwork

•Adaptability and exibility

•Customer service

•Sales

•Time management

•Self motivation

• Microsoft office

• Reception tasks

Langues

Polish

Native language

English

Advanced

French

Advanced

Marta KOLTUNIAK

Trilingual with a wealth of experience in various roles in the leisure industry, telemarketing, reception and recently in the field of visas and immigration for Great Britain

Experience

UK visa agent

TLS contact Geneva

June 2018 - June 2020

Process visa applications - First class customer service and assistance - perform the visa application process in accordance with procedure standards - Preparing and providing invoices for services - Administrative support to the Visa Office - Prepare correspondence to clients - Distribution of granted visas - Replacements and support other colleagues during their absence from other local and international VACs

Chef de rang and breakfast supervisor

Château de la Messardière 5* Saint-Tropez, France

March 2014 - November 2016

Ensure that all customer requests and queries are responded to promptly and effectively - Keep all areas clean and tidy at all times - Deal with guest complaints - Ensuring guest satisfaction at all times - Training and motivating Team members - Ensuring all cash, charges and till procedures are carried out correctly - Serving food and drinks and giving excellent customer service

Receptionist and reservation agent

The Cathedral hotel Salisbury, UK

April 2012 - September 2013

Taking reservations for hotel rooms and special occasions - Taking payments and issuing VAT invoices - All administrative tasks of the reception - Programs used: Hotel Executive, Aztec, Squirrel - Collaboration with Booking.com, Agoda, Venere, Red Letter Days - Execute orders to the reception and hotel - Professional customer service and tourist guidance

Director assistant and store supervisor

New Roots Nursery Coral Bay, Cyprus

March 2010 - January 2012

Supervise salespeople and cashiers - Manage finances - Keeping records of expenditure, sales figures - Implement measures to avoid stock damages and wastage - Monitor shelve stocks and product displays, and the general appearance of the store - Investigate market trends and execute orders approved by store director - Address customer requests, comments and complaints - Perform invoice

Telesales agent

Woolstar Telemarketing Pila, Poland

January 2008 - January 2010

Contacting existing and new customers to inform them about products using scripts – Answering questions about products – Asking questions to understand customer requirements and close sale

Education

Bachelor in tourism and management

WWSTiZ University Poznan, Poland

2007

Trainings and diplomas

Client service and sales, Cyprus

Hotel representative training, Poland

Travel agent IATA, Ecole Lejeune, Geneva

References

Back office manager at TLS contact: Jelena Rodonjic tel +41-76-376-**-**

Supervisor at TLS contact: Andrei Kisselev n tel +41-22-731-**-**

Stavros Saltos Director of New Roots Nursery tel +357-**-***-***

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