Freight Associate Customer Care
Resume:
Austell, GA *****
**************@*****.***
SHANNON D. NAILS
PROFESSIONAL SUMMARY
Motivated customer service specialist with over 14 years of retail experience in a fast paced, team-based environment. Management driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care.
SKILLS & ABILITIES
Creative problem solver Cash Flow Management
Trusted key holder Strategic sales knowledge
Exceptional communication skills POS Systems expert
Quick learner Strong client relations
Training development aptitude Certified forklift, O.P & pallet jack
EXPERIENCE
FREIGHT ASSOCIATE, HOME DEPOT MARCH 2018 - CURRENT
Responsibilities include running shifts, head cashier, training employees, ensuring employees’ compliance with company policies and procedures, freight associate, loading trucks, organizing the base, direct pack down, changing pricing, operation of forklift, O.P. and pallet jack.
CO-PARTNER, POLLO TROPICAL FEBRUARY 2016 – NOVEMBER 2017
Responsibilities included running shifts, keyholder, making money drops, training team members, ensuring employees complied with company policies and procedures, creating schedules, placing orders, and working directly with vendors.
CO-PARTNER, KENTUCKY FRIED CHICKEN FEBRUARY 2012 – FEBRUARY 2015
Responsibilities included training employees, managing employee’s computer service tests, ensuring employees complied with company policies and procedures as well as ensuring the right time tickets were on products and nothing was expired or damaged. Additional responsibilities included communicating with vendors about the proper functioning of equipment, maintaining inventory, calling in special orders, managing sales and store promotions, conducting weekly walkthroughs with the manager, managed a heavy flow of paper work, and implemented management strategies which resulted in high revenue growth.
SHIFT SUPERVISOR, KENTUCKY FRIED CHICKEN JULY 2005 – NOVEMBER 2012
Responsibilities included running shifts, ensured employees complied with policies and procedures, trained employees to check projections and cook appropriate amount of food for rush hours, created work schedules, managed stockroom, key holder for store and safe, and made money drops.
EDUCATION
PEBBLEBROOK HIGH SCHOOL, AUSTELL, GA 2004
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