Medical Administrative Customer Service

Adam King <******@*******.***>

[External] Fwd: resume

Jessica Tharpe <***************@*****.***> Sun, Nov 7, 5:51 PM To: ******@*******.*** <******@*******.***>

Forwarded message

From: jessica tharpe <*********@*****.***>

Date: Sun, Nov 7, 2021, 5:47 PM

Subject: resume

To: <***************@*****.***>

Jessica Tharpe

***************@*****.***/931-***-****/ Sherwood, TN. 37376 Summary

Hardworking Custodian equipped with expert knowledge of cleaning equipment, products, and techniques. Focuses on completing tasks quickly and with high quality standards in mind. Maintains sanitation levels in and around company facilities as set forth by company standards. Meticulous Cleaner-housekeeper with good performance record maintain clean, sanitized, and tidy environments for guest and clients. Skilled at deep cleaning, dusting, and polishing. Proven history of performing with excellent work ethic and dependability. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Skilled administrative team member with in-depth understanding of medical standards, compliance requirements, and operational procedures. Practiced problem-solves with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service, and inner-office operations. Hard working medical administrative professional offers great people skills. Organized file management and deep understanding of patient protection. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.

Skills

· Buffing and waxing

· Janitorial equipment familiarity

· Mixing cleaning chemicals

· Customer service-focused

· Excellent communication skills

· Time management

· Rug shampooing

· Minor repairs

· Sanitization techniques

· Cleaning methods

· Focused and detail-oriented

· Friendly positive attitude

· Multitasking

· Work ethic

· Communication

· Data management

· Safety and health guidelines

· Inventory oversight

· Team-oriented

· Food preparation

· Team building

Experience

Custodian/ Sewanee Elementary School- Sewanee, TN./07/2021-11/2021

· Vacuuming floors and dusted furniture to maintain organized, professional appearance.

· Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.

· Wet and spot mopped to clean floors and other surfaces in public corridors.

· Moved equipment and furniture to thoroughly clean space.

· Handled and stored hazardous chemicals safely to prevent injury and illness.

· Maintained accountability for building keys and master keys

· Operated industrial cleaning equipment to quickly complete custodial tasks.

· Stripped, sealed, finished, and waxed floors to maintain appearance and remove scratches.

· Notified building managers about needed repairs to maintain public safety.

· Gathered and emptied trash cans and disposed of bags.

· Sanitized and deep cleaned bathroom floors and surfaces.

· Mopped and waxed floors, dusted, deep cleaned bathrooms, and removed trash to keep building in clean and orderly condition. Housekeeper/Sewanee Inn-Sewanee, TN./ 08/2018-

09/2021

· Supplied extra towels and toiletries when requested to optimize guest comfort.

· Swept and damp mopped private stairways and hallways.

· Replaced sheets and pillowcases daily and used hospitality corners on beds to provide extreme comfort for guest.

· Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory, and removing trash.

· Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.

· Informed appropriate personnel of repairs or upgrades to equipment.

· Complied with regulations regarding hazardous chemicals storage and disposal, depositing empty containers in appropriate receptables.

· Staged offered amenities during room turnovers, confirming presence of appropriate signage and personal hygiene products.

· Stored tools in assigned locations maintaining clean, orderly storage, and maintenance habits.

· Observed sanitation and exposer guidelines, maintaining internal protocols to minimize possibility of on-site infections.

ER Clerk/Dale Medical Center-Ozark Al./ 09/2014-

07/2016

· Collaborated with nurses and other personnel to process patient paperwork and direct to appropriate departments.

· Coordinated and performed patient admissions, transfers, and discharges.

· Obtained information by contacting appropriate personnel or patient.

· Updated patient financial information to promote accurate record keeping.

· Assoiled with hospital admissions to safeguard patient confidentiality.

· Answered average daily phone calls to schedule appointments and address patient inquiries.

· Managed incoming telephone calls, including taking messages and directing callers to personnel.

· Helped patients’ complete paperwork and explained processes and personnel.

· Communicated with patients to gather intake data and verify chart information. Cook/ BBQ Shack- Dothan Al./ 05/2004-09/2014

· Sanitized food preparation areas, grills, and equipment to avoid cross- contamination from raw meats.

· Operated ovens, fryers, smoker, grills, and slicer to prevent kitchen accidents and machinery malfunction.

· Maintained consistent quality and high accuracy when preparing identical dishes every day.

· Chopped, diced, and sliced vegetables ahead of busy periods, including dinner rush.

· Grilled, smoked, and deep-fried various foods.

· Enforced proper sanitation practices to prevent spoiling or contamination of foods.

· Precooked certain items during slow periods to reduce wait times during lunch and dinner rush.

· Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.

· Trained, managed, and guided kitchen staff to improve overall performance, service quality, and productivity.

· Modified standard recipes to account for ingredients issues, customer requests, or substitutions for allergen concerns.

· Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.

· Kept customer and food preparation areas clean and well-organized.

· Restocked workstation with supplies and communicated out-of-stock items to management.

· Completed opening, shift change, and closing tasks by following company guidelines.

· Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.

· Accurately made change for cash transactions.

· Processed sales transactions to prevent long customers for signatures.

· Took orders, prepared foods, and processed payments in full-service establishment.

· Set up and tore down all catering services in banquet halls and at customer locations.

· Loaded supplies and food into delivery vans and unloaded at events. Education and Training

Day Spring Academy/ Verbena Al./ 05/2007

High school Diploma

Contact this candidate